topic 4: best practice Flashcards
1
Q
how can you be non-judgemental?
A
- using effective communication skills and methods
- not making assumptions about the person
- using empathy to see things from their point of view
- being respectful of their feelings
2
Q
how do you respect the views, choices & decisions of individuals who require care and support?
A
- providing care that meets the needs of individuals
- providing a person centred care
- ensure individuals feel valued and supported
- raise their self esteem
3
Q
how do you use effective communication?
A
- enabling informed choices to be made if individuals have the information they need
- aiding understanding of procedures, treatments or care plans
- using vocab that can be understood
- adapting communication to meet the needs of individuals
4
Q
how do you follow agreed ways of working?
A
- providing training and professional development opportunities to staff
5
Q
how do you follow agreed ways of working?
A
- providing training and professional development for staff
- mentoring, monitoring, performance management, staff meetings
