Topic 4

Question 1

What are the four basic layers of staff in a business hierarchy

Answer 1

Directors - responsible for business strategy
Managers - organise the carrying out of directors strategy
Supervisors - oversee specific projects and teams
Operatives - the workers who carry out specific tasks

Question 2

What is a chain of command

Answer 2

a ladder of authority where those in charge of an organization or company direct and control employees below them

Question 3

Span of control

Answer 3

The number of workers who report to one manager in a hierarchy

Question 4

Tall organisation structure

Answer 4

Long chain of command with more layers of management. Each manager has a narrow span of control.

Question 5

Flat organisation structure

Answer 5

There is a short chain of command. Each manager has a wide span of control.

Question 6

Centralised organisation

Answer 6

All major decisions are made by one person or a few managers at the top of the hierarchy

Question 7

Decentralised organisation

Answer 7

The authority to make most decisions are shared out . Power could be delegated to regional manager or employees.

Question 8

What three ways can a business be organised by

Answer 8

Region, function, product

Question 9

How long do full time employees often work

Answer 9

35-40 hours a week

Question 10

How long do part time employees often work

Answer 10

Less than a full working week, between 10 and 30 hours per week.

Question 11

Zero hour contract

Answer 11

A company can call this person into work when needed, the employee does not have to accept.

Question 12

Internal recruitment

Answer 12

Recruiting current employees into a new role

Question 13

External recruitment

Answer 13

Involves recruiting someone from outside the business.

Question 14

Induction training

Answer 14

Introducing the new employee to their workplace

Question 15

On the job training

Answer 15

The employee learns to do their job better by being shown how to do it, and then practising.

Question 16

Off the job training

Answer 16

When staff learn away from their workplace e.g, college.

Question 17

Ways of financial motivation

Answer 17

Salary
Commission (paid to sales staff for every item they sell)
Profit sharing (percentage of company profits is divided between employees.

Question 18

Non financial ways of motivation

Answer 18

Training
Praise
Styles of management

Question 19

Fringe benefits

Answer 19

Any reward that is not part of a workers main income, as a perk of working at that company. Such as a company car or free health insurance.