Topic 3 : People Flashcards
What is a disadvantage of tall organisation structures?
Messages can be distorted
Less team feeling and motivation
What are tall organisational structures?
Long chain of command(lots of layers)
What is a communication in a business?
The transfer of messages within or across organisations
What is vertical communication?
Between employees at different levels or layers in the structure
What is the horizontal communication?
Between employees at the same level in the organisation structure
Why is effective communication vital?
Customer satisfaction
Clarity for staff
Motivation for staff
What can limit effective communication?
Little communication- staff feel ignored
Too much-overwhelmed
Vague or confusing messages
How can you make communication effective?
Train staff to send a message
E.g e-mail,phone,call
What could happen if communication within a business is ineffective?
Increased costs and overall inefficency
What is internal recruitment?
When a job is advertised to people who already work in the business
What are advantages and disadvantages of external recruitment?
More expensive
May bring new ideas
Doesn’t create new vacancies in the business
What are the 4 main stages in the recruitment process?
Job analysis
Job description
Person specification
Selection methods
What is the job description?
The business advertising the job
What the person will bd doing and background of firm
What is the person specification?
State requirements for what qualifications,skills and education.
What does HR department do?
Manages people
Provides training and recruits staff
Maintain legal compliance
Set the tone for culture
What is hybrid employment?
Combination of working remotely and on-site
What is full-time employment?
Paid leave, health insurance
35-40 hours a week
What is remote employment?
Digital communication in any location
What is flexible employment?
Adjust hours or locations
Focuses on outcomes rather than hours
What is one-way communication?
A message with no reply
What is two-way communication?
When the receiver can reply to the sender
Barriers to face-to-face communication?
Jargon-technical terms not understood by layman
Accent/language
Too fast/slow
What is delayering?
Removing layers
Subordinates
Workers whom those in charge are responsible for
What are advantages of flat structures?
Open and quick communication
Creativity and innovation
What are disadvantages of flat structures?
Unclear roles = confusing
Multiple responsibilities =burnout +stress
Difficult career progression
Advantages of tall structures
Career advancement
Specialisation in each department
Clear
Disadvantages of tall structures
Slow decision making (bureaucracy)
Communication barriers between high and low levels
