Topic 2: Principles of Communication

Question 1

The first principle is to be aware of your interactions with others while at work

Answer 1

Be aware of you communication with yourself and others

Question 2

are conscious, or “present,” when communicating.

Answer 2

Effective communicators

Question 3

mindlessly or thoughtlessly say and do things they may later regret.

Answer 3

Ineffective communicators

Question 4

Being aware on your own (and others’) communication involves two important processes.

Answer 4

First, it’s important to be aware of what motives or drives a person to communicate.
Second, it’s important to be aware that people perceive situations differently

Question 5

is a major tool used in communication

Answer 5

Language

Question 6

What is the 2nd principle? We communicate through a language, which consists of symbols to form a message and interprets carefully the messages of others

Answer 6

Effectively use and interpret verbal messages

Question 7

is communication other than written or spoken language that creates meaning for someone

Answer 7

Non-verbal language

Question 8

What is the 3rd principle? Unspoken messages can communicate powerful ideas or express emotions with greater impact than mere words alone.

Answer 8

Effectively use and interpret non-verbal messages

Question 9

What is the 4th principle? Although effective leadership requires being able to develop and send messages to others that are meaningful, it is equally important, if not more important, for leaders to listen and receive messages from others

Answer 9

Listen and respond thoughtfully to others

Question 10

Listening involves being ______ which is what we are being when we consider the needs, motives, desires, and goals of others.

Answer 10

Other-oriented

Question 11

is a process. It not only involves receiving messages, it also includes responding thoughtfully to what others are saying

Answer 11

Listening

Question 12

What is the 5th principle? When you adapt a message to others, you make choices about how to best develop that message in order to achieve your communication goal

Answer 12

Appropriately adapt messages to other

Question 13

What are the Principles of communication

Answer 13

Be aware of you communication with yourself and others, Effectively use and interpret verbal messages, Effectively use and interpret non-verbal messages, Listen and respond thoughtfully to others, Appropriately adapt messages to other