Topic 1: Communication Process

Question 1

Are two words related to communication

Answer 1

Communis and comminicare

Question 2

Is a noun word meaning common, commonality, sharing

Answer 2

Communis

Question 3

is a verb that means to make something common

Answer 3

Communicare

Question 4

Some scholars relate communication with the term

Answer 4

Community

Question 5

involves getting information from one person to another person, the art and process of creating and sharing ideas

Answer 5

Communication

Question 6

depends on the richness of the ideas

Answer 6

Effective Communication

Question 7

Elements of Communication process

Answer 7

Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context

Question 8

Are the tools we use to remove the barriers to effective communication

Answer 8

Communication skills

Question 9

Examples of barriers

Answer 9

different cultures, different expectations, different experiences, different perspectives, different communication styles

Question 10

they are important to everyone; they are how we send and receive information, how we convey ideas and opinions to those around us.

Answer 10

Communication skills

Question 11

Forms of communication

Answer 11

Vocal, Aural, Non-verbal, written, verbal

Question 12

True or False; It is important to develop a variety of skills for both communicating TO others and learning how to interpret the information received FROM

Answer 12

True

Question 13

When selecting the type of message type to be used and the medium or channel of communication to be used what are the questions to be asked?

Answer 13

Do I need permanent record of this information?
Will my receiver/s readily accept this information?
Where and how large is the audience for this information?
Is the message long or complex?
Is timeliness a factor?
Is credibility a concern?

Question 14

Do I need permanent record of this information?

Answer 14

If yes, choose a letter (external or internal audience), a memo (internal audience), an e-mail (either internal or external audience), or a report (either internal or external audience). Written messages can have historic and legal value.

Question 15

Will my receiver/s readily accept this information?

Answer 15

If yes, a written message is appropriate. If no, oral communication is preferred. The ability to convey emotion and to react to feedback make face-to-face oral communication the best format for persuading receivers or conveying bad news. The size of and distance from the audience must also be considered.

Question 16

Where and how large is the audience for this information?

Answer 16

Face-to-face oral communication can be effective if the sender and receiver(s) are in the same location. A telephone call may work if the number of receivers is small. Written communication works best when it is impractical to bring receivers together or when the message doesn’t warrant the personal touch of face-to-face communication.

Question 17

Written Communication

Answer 17

works best when it is impractical to bring receivers together or when the message doesn’t warrant the personal touch of face-to-face communication.

Question 18

Is the message long or complex?

Answer 18

If yes, select written communication. The writer can draft and revise the message before it is sent, and the receiver can refer to it as often as necessary to understand the message. Visual aids may supplement the written text.

Question 19

Is timeliness a factor?

Answer 19

Do I need immediate feedback? Use face-to-face or telephone communication for urgent messages or when immediate feedback is important. In some circumstances, e-mail and fax may be viable alternatives. Letters and memos are often used to confirm messages conveyed orally.

Question 20

Is credibility a concern?

Answer 20

Written messages are perceived as being more credible than oral messages. E-mails have less credibility than documents displayed on an organization’s letterhead or presented as a report