topic 2- managers, leadership and decision-making Flashcards

1
Q

What is leadership?

A

the ability to influence and direct people in order to meet the goals of a group

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2
Q

What is management?

A

the process through which company resources are used and decisions made in order to meet the objectives of the firm.

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3
Q

What are leaders?

A

people that can inspire and motivate people to meet objectives

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4
Q

What are managers?

A

they set objectives and decide how to go about achieving them

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5
Q

What do managers do?

A

-set objectives (targets to be achieved by team in certain time period)
-analyse (factors to achieve
objectives and business performance)
-leading (motivation)
-making decisions (day to day running the business and allocation of resources)
-reviewing (monitoring and feedback)

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6
Q

Internal factors that influence leadership styles?

A

-expertise and experience of the workforce
-skills required for the work to be done
-personal traits of the leader
-power given to the leader
-time frame associated with the task to be undertaken

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7
Q

External factors that influence leadership styles?

A

-political and legal environment
-economic environment
-social environment
-technological environment
-changing nature of the industry

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8
Q

What is an autocratic leadership?

A

the leader makes a decision without consultation

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9
Q

What is a democratic leadership?

A

the leader consults his team (makes strong contributions) but makes the final decision

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10
Q

What is a laissez-faire leadership?

A

the leader allows his team to make decisions

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11
Q

What is a bureaucratic leadership?

A

leaders work to rules and regulations ‘by the book’

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12
Q

Adv and disadv of autocratic leadership?

A

Advantages
-clear lines of authority
-quick decisions

Disadvantages
-can cause frustration and resentment
-no participation in decision-making

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13
Q

Adv and disadv of democratic leadership?

A

Advantages
-participation of workers
-allows input of people with skills and knowledge

Disadvantages
-decision-making might be slow
-possible loss of management control

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14
Q

Adv and disadv of bureaucratic leadership?

A

Advantages
-can produce consistencey
-everyone knows where they stand

Disadvantages
-resentment because of lack of participation
-no good for circumstances of great change

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15
Q

Adv and disadv of laissez-faire leadership?

A

Advantages
-workers allowed to contribute to decisions
-allows input of people with skills and knowledge

Disadvantages
-No sense of direction or decision making
-where does responsibility lie?

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16
Q

What is opportunity cost?

A

the ‘real cost’ of taking a particular action or the next best alternative foregone

17
Q

What is decision making?

A

Is a crucial responsibility of being a manager.
.can be scientific or intuition
.all decisions have an opportunity cost
.all decisions carry risks and rewards as well as uncertainty

18
Q

What is the 6 steps of scientific decision making

A
  1. set objectives
  2. gather data
  3. analyse data
  4. make decision
  5. implement decision
  6. review decision
19
Q

Advantages of scientific decision-making

A

.supported by quantifiable evidence
.encourages logical thought process
.clear sense of direction
.ensures decisions are monitored and reviewed

20
Q

Disadvantages of scientific decision making

A

.may require expensive data
.data may be incorrect
.time consuming

21
Q

Advantages of intuition decision-making

A

.allows quick decision making
.encourages innovation and creativity

22
Q

Disadvantages of intuition decision making

A

.difficult to justify
.reliant and experience and expertise

23
Q

What determines choosing between scientific and intuition decisions?

A

-speed of the decision
-info available
-predictability of the situation
-size of the business
-character of person, culture of company

24
Q

What are stakeholders ?

A

anyone with an interest in the actions of a business

25
Q

Examples of stakeholders

A

. customers
. employees
. shareholders
. government
. community
. suppliers