Topic 2

Question 1

Key concepts to global leadership

Answer 1

Capability of operating in a global environment whilst being respectful of cultural diversity

Translating cultural awareness into effective relationships

Adjusting and adapting to specific cultures

Question 2

How does a sender send a message to the receiver

Answer 2

Sender –> encoding –> channel –> decoding –> receiver

Question 3

How do you improve intercultural communication?

Answer 3

Pay attention to person and message
Empathise and create rapport
Share meaning

Question 4

Name the communication styles

Answer 4

Explicit vs implicit
Direct vs indirect
Silence vs verbal overkill
Use of praise
Slang, euphemisms, idioms

Question 5

What does smiling mean in western cultures and Asian cultures

Answer 5

Western –> happy

Asian –> embarrassed

Question 6

Examples of non-verbal communication

Answer 6

Tone of voice
Proxemics (distance between people)
Body position and gestures
Facial expressions

Question 7

How do you successfully negotiate?

Answer 7

You satisfy your own needs whilst bearing others in mind
Have influence
Create something new that can’t be done without both parties
Resolve a problem or conflict

Question 8

What are the considerations for analysing cross-cultural negotiations?

Answer 8

Player and situation
Styles of decision making
National character
Cross-cultural noise
Interpreters and translators