Topic 13: Project communications and stakeholder management

Question 1

What are three reasons for the gap in communication between technical and non-technical stakeholders?

Answer 1

1. Technical people sometimes don’t have good communication.
2. IT involves new tech/jargon.
3. Non-technical stakeholders not able to communicate their needs.

Question 2

What are the key processes of stakeholder management?

Answer 2

1. Identify Stakeholders
2. Plan Stakeholder Engagement
3. Manage Stakeholder Engagement
4. Monitor Stakeholder Engagement

Question 3

What are the three processes of project team communication?

Answer 3

1. Plan Communications Management
2. Manage Communications
3. Monitor Communications

Question 4

What does the identify stakeholders process involve?

Answer 4

The process involved in identifying stakeholders and analyzing and classifying their levels of interest, expectations, and potential influence.

Question 5

What does the plan stakeholder engagment process involve?

Answer 5

The processes for developing a stakeholder management plan, which specifies how to engage stakeholders at various phases of the project and how to maintain relationships with key stakeholders.

Question 6

What does manage stakeholder engagement process involve?

Answer 6

The processes of communicating with stakeholders to increase support and/or minimize resistance.

Question 7

What does Monitor Stakeholder Engagement process involve?

Answer 7

The processes of monitoring the effectiveness of the stakeholder engagement processes and adjusting processes to maximize effectiveness.

Question 8

What is a key technique in stakeholder identification?

Answer 8

Stakeholder analysis.

Question 9

When should stakeholder analysis be performed?

Answer 9

At the start of the project, then throughout the project lifecycle (as influence changes).

Question 10

What classification/analysis tools can be used in the stakeholder identification process?

Answer 10

1. Grids

2. Salience model (Venn diagram)

Question 11

What is the output of the stakeholder identification process?

Answer 11

The stakeholder register.

Question 12

What is the output of the plan stakeholder engagement process?

Answer 12

1. Stakeholder engagement plan.

Question 13

What are the typical outputs of the Manage stakeholder engagement process?

Answer 13

1. Communications (report/presentations)
2. Change requests
3. Updates to project documents
4. Lessons learned

Question 14

What is a communications management plan?

Answer 14

The plan for informing project stakeholders of all relevant information on a timely basis, including how
project information is stored, retrieved, and discarded at the end of the project.

Question 15

What are the typical inputs of the communications management plan?

Answer 15

1. Project management plan
2. Stakeholder register
3. Enterprise environment
4. org process assets

Question 16

What is one of the key purposes of communication activities?

Answer 16

Performance reporting.

Question 17

What is performance reporting?

Answer 17

The collection and distribution of project performance information to stakeholders so that they understand the status of the project at any given time

Question 18

What are the components of performance reporting?

Answer 18

1. Status reports
2. Progress reports
3. Forecasting reports

Question 19

What is a communication template?

Answer 19

Specifications that enforce standards for the appearance and content of formal project documents.

Question 20

What is groupware?

Answer 20

Software that enables people to work together more effectively.

Question 21

What are some of the benefits of groupware?

Answer 21

1. Process structuring
2. Parallelism
3. Group size
4. Group memory
5. Access to external information
6. Spanning time and space
7. Anonymity