Topic 13 Flashcards
How is quality defined in manufacturing?
Quality in manufacturing is consistent conformance to customer expectations
Why do manufacturers set quality standards for products?
Manufacturers set quality standards for products in order to attempt to meet customer expectations. These standards consist of a set of defined quality characteristics that can be measured or assessed.
How can good quality management impact a manufacturing business?
Good quality management can increase revenue and reduce manufacturing costs.
What are some tools used in quality management?
Process control charts, fishbone diagrams, Pareto analysis, and scatter diagrams are quality management tools.
What is the role of Quality Management Systems in manufacturing?
Quality Management Systems help manufacturers control and improve quality.
Name some example quality management systems and philosophies.
Examples of quality management systems and philosophies include Total Quality Management (TQM), Six Sigma, Lean & ISO9001.
What is ISO9001?
ISO9001 is a certification scheme for companies to show that they have quality control procedures in place and that they follow them.
