Topic 1 - Individual Rights Flashcards
What are the 5 individual rights?
Choice Confidentiality Protection Equal and fair treatment Consultation
Name 2 ways for choice to be maintained
Let service users choose which activities they join in with
Give food options
Allow service user to select own GP
Allow service user to choose how and where they receive treatment
Name 2 ways for confidentiality to be maintained
Store personal information securely
Not speak about other service users where others can hear
Name 2 thing service users are protected from
Abuse
Harm
Name the way equal and fair treatment is maintained
Being treated for their individual needs
Give 2 ways consultation is maintained
Ask service users what care they would like
Get the service users opinions and views
Identify 4 reasons it is important to maintain rights
Feel safe Makes people feel valued Instills trust Raises self esteem Increases confidence Needs are met Equal access to treatment
What are the 5 ways care workers can support rights?
Challenging discriminatory behaviour Providing advocacy Providing up to date information Using effective communication Providing information about complaints procedures
Name 4 ways care workers can support individuals rights by using effective communication.
Using language/vocal that can be understood Not being patronising Listening to individuals needs Adapting language to meet needs of individual for that situation Empathising words Using gestures Changing the speed they speak Use a cheerful tone
Name 3 ways care workers can support individuals rights by providing up to date information
Time services open
Type of care provided
Location of services
Alternative services available
Name 2 ways care workers can support individuals rights by providing information about complaints procedures
Telling people the options they have
Telling people the steps to take when making a complaint
Following procedures
Name 2 ways care workers can support individuals rights by challenging discriminatory behaviour
Challenge at the time
Use procedures afterwords
Campaigning over a long period of time
How can discriminatory behaviour be challenged at the time?
Explaining to individual how they are discriminating and supervise the individual/monitor staff
How can discriminatory behaviour be challenged afterwards through procedures?
refer to organisations
Implementing a complaint procedure means people using the service are aware if they have a complaint
They can report to staff or take legal action
How can discriminatory behaviour be challenged trough long term proactive campaigning?
Run awareness sessions such as displays, campaigns and workshops
Staff training to raise awareness
