Topic 1 Communication

Question 0

Describe nonverbal channel

Answer 0

Body language facial expression up to 90% communication

Question 1

Explain verbal channel

Answer 1

Words we speak concepts expressed your language primary elements for communicative behavior

Question 2

Define public space
social space
personal space
Intimate space

Answer 2

People you don’t know 36 inches people you know but not well 30 to 36 you trust 24 to 30
very comfortable no extremely well 0 to 24

Question 3

Describe tonality rate and volume

Answer 3

Tone of voice
speech rate
speech volume

Question 4

Explain intensifiers

Answer 4

So, quite, awfully

expressed strong feelings connected to what is being stated

Question 5

Explain qualifiers

Answer 5

Maybe, in my opinion, perhaps, somewhat, in general,

generalize specific statements, soften impact of what has been communicated

Question 6

Explain filler words

Answer 6

They fill space

Um, okay, right

Question 7

Explain disclaimers

Answer 7

I know I don’t know as much, but… I probably will get in your way, but… If you don’t mind, could you… Weaken statement or request and credibility

Question 8

List five major components of communication

Answer 8

Sender originator of message, message idea,
channels five senses,
receiver recipient a message, environment context in which location takes place

Question 9

Describe the back and noise as related to the five components of communication

Answer 9

Feedback response reaction by receiver about message and how it was communicated
noise internal or external difficulty focusing for whatever reason

Question 10

How does motivation and friends communication process

Answer 10

Primary message diminished without motivation, both parties must be motivated, counselor promotes motivation and recognizes when it’s absent

Question 11

How does source credibility and friends indication process

Answer 11

Good knowledge current field believe that is important listen professionals have substantial knowledgebase

Question 12

How does information difficulty influence communication process

Answer 12

Level of information determines compliancy written and verbal

Question 13

How does organization Influence communication process

Answer 13

Principles of pregnancy and Regency optimize information with importance of beginning and end

Question 14

How does communication style influence communication process

Answer 14

How your present yourself to the client determines had a client seizure

Question 15

Differentiate between principles of primacy and Regency

Answer 15

Privacy information beginning is remembered longer Regency information at the end remembered with more clarity

Question 16

List three obstacles of communication

Answer 16

In adequate preparation, big instructions, culture

Question 17

What for rules might be followed to minimize the three obstacles of communication

Answer 17

Provide overall perspective, how specific process of data fits overall picture 
Use simplest words 
be specific 
avoid generalities 
use repetition

Question 18

Identify for dimensions of listening

Answer 18

Attending
assigning meaning
categorizing
remembering

Question 19

List for rules of listening

Answer 19

Respond to main idea
Respond to emotional idea
remember significant details
make justifiable inferences

Question 20

Describe three issues that are important to understand been listening

Answer 20

Candor balance between info in and out,
reception lose focus so actively listen significant discrepancies between word and action,
shared info maintain competencies secrets privacy

Question 21

What is pacing

Answer 21

Mirroring verbally and nonverbally with the client

Question 22

Greg nonverbal pacing

Answer 22

Model or copy the clients behavior

Question 23

Describe verbal pacing

Answer 23

Content specific words, story
emotional thing feelings,
Pacificity what is said and how it send
congruence what is said and how it said

Question 24

Three tactics to use to show that client is being heard or understood

Answer 24

Restating
paraphrasing
summarizing

Question 25

Explain imperative statements

Answer 25

Clarify meaning, encourage participation, obtain additional information, responsibility on client for detailed information

Question 26

Explain declarative leads

Answer 26

Use a conference to foster communication, encourage elaboration

Question 27

Explain yes no question

Answer 27

Prompt, exact answer
manipulative, no elaboration
move from generalized to specific thoughts

Question 28

Spring multiple-choice questions

Answer 28

Help talk more about specific topic, no exploration
forced to choose only between those options listed
imply that there is one right answer manipulate

Question 29

Explain dilemma questions

Answer 29

Limited illusion of choice manipulated move toward needed decisions reduce resistance

Question 30

Level one and level to probe differences

Answer 30

Level one who what when where why factual demographic begin plan
level two motivation feelings about little ones 5Ws potential action plans

Question 31

What is a faulty question

Answer 31

Logically inappropriate where did you lose something helps clients explore further or add pertinent information

Question 32

Differentiate between expressed ambivalence and implied ambivalence

Answer 32

Expressed - defined wants

implied words don’t match desires/wants

Question 33

Explain stated inconsistency

Answer 33

Confirmed actions stated but reality doesn’t reflect

Question 34

explain implied inconsistency

Answer 34

Best of bad choices doesn’t have full faith and little reason to doubt or change action plan

Question 35

What is implied causation

Answer 35

Client to find an ability as lack of control most likely failure to huge responsibility I do to prevent more than actual perceived obstacle

Question 36

List three ways to explore generalization

Answer 36

Restating content while emphasizing generalization, asking client for exception to generalization, providing client with exception example

Question 37

Three tactics to help broaden perspective of client

Answer 37

Cooperation-share responsibility towards clients goal
scaling-Rate needs and goals levels of motivation
reframing-Flipside exaggerate feelings go from negative to positive

Question 38

Communication skills used to reduce resistance

Answer 38

Statement suggestion advice given intended way, the Linda questions, reverse psychology, logical connections

Question 39

Purpose of dilemma questions

Answer 39

Creates a when rather than If

eliminates a choice of not taking action yet still allows choice

Question 40

Ways to reduce resistance and clients

Answer 40

Truisms
generic examples
using your voice intonation
using stories