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CMP Exam > Topic 1 > Flashcards

Topic 1 Flashcards

1
Q

Advanced Logistics

A

practical organization that is needed to make a complicated plan successful when a lot of people and equipment are involved

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2
Q

Audiovisual (AV)`

A

equipment, materials and teaching aids used in sound and visual presentations, such as video projection, monitors, sound equipment, etc.

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3
Q

Budget Owner

A

a key stakeholder who has overall responsibility for the income and expenditures related to the event. Will focus on the organization’s business objectives and be accountable for financial costs and liabilities.

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4
Q

Business Continuity

A

refers to the ability of an organization to continue to operate during and after a disaster or crisis.

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5
Q

Business Value

A

in management, business value is an informal term that includes all forms of value that determine the health and well-being of the firm in the long run. Business value expands concept of value of the firm beyond economic value (aka profit, shareholder value) to include other forms of value such as employee value, consumer value, etc.

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6
Q

Contingency Planning

A

address the ability of the event professional to carry off the event as originally planned

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7
Q

Corporate Social Responsibility

A

corporate self-regulation integrated into a business model

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8
Q

Destination

A

the place to which someone or something is going to be sent

being a place that people will make a special trip to

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9
Q

Destination Management Company

A

professional service company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events

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10
Q

Destination Marketing Organizaiton

A

also known as a CVB, convention visitors bureau

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11
Q

Creative Director

A

another element in any product development process (lead designer, copy writer, art director)

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12
Q

Delivery Stage (Theory)

A

I need to find out.

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13
Q

Development Stage (Theory)

A
  • Piaget theory of cognitive development is a comprehensive theory about nature of development and human intelligence
  • he believed that children understand the world around them, experience contingent on what they already known
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14
Q

Discovery Stage

A

formal process of exchanging information or understanding information between parties

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15
Q

Environmental Responsibility

A

the duty that a company has to operate in a way that protects the environment

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16
Q

Environmentally Referable Products

A

products or services that have a lesser or reduced effect on human health and the environment

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17
Q

Event

A

an organized occasion such as a meeting, convention, exhibition, etc.

an event is often composed of several parts

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18
Q

Event Attendees/Participants

A

individuals registered to or participating in an event

includes delegates, exhibitors, media, etc.

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19
Q

Event Owner

A

The person who has requested the event and is responsible for defining the events overall objectives and measurable outcomes

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20
Q

External Stakeholder

A

includes attendees, sponsors, and the community where the event is taking place

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21
Q

Fair Trade

A

A market initiative to insure that small farmers in developing countries are paid a fair market prices that encourages independence and sustainability

companies may be fair trade certified

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22
Q

Ganging menus

A

when two or more groups in the facility have the same menu (normally saves on production costs)

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23
Q

Independent Planner

A

a meeting planner that is not hired by a third party or corporate company/association organization

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24
Q

Internal Stakeholder

A

In organizations are typically business owners, other departments, manager, employees and internal customers or consumers

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25
Q

Key Performance Indicators (KPI)

A

a type of performance measurement

KPI’s evaluate the success of an organization or of a particular activity in which it engages. Often success is simply the repeated, periodic achievement of some levels of operation goal and sometimes success is designed in terms of making progress toward strategic goals

26
Q

Measurement

A

a unit or system of measuring

the act of measuring something

27
Q

Meeting

A

an assembly of people, especially the members of a society or a committee for discussion or entertainment

28
Q

What is a goal?

A

broad statement of purpose

ex: we all pass the exam

29
Q

Objectives

A

specific, measurable, and prioritized

well defined metrics

quantifiable

30
Q

3 Distinct Elements

A
  • discovery
  • analysis
  • planning
31
Q

Discovery

A
  • know your organization

* current trends, business objectives, history, cultural issues

32
Q

Analysis

A

types of events, internal resources

-were the goals accomplished?

33
Q

Planning

A
  • develop and implement a plan
  • sell/market and communicate
  • KPI’s
34
Q

Smart Goals/Smarter Goals

A

Specific, measurable, attainable, relevant, time based

Ethical, recorded

35
Q

What is the ABCD model?

A

audience, behavior, condition, degree (of mastery)

36
Q

Meeting Client

A

a client of an event where the primary activity of the participants is to attend/participate/socialize in an event

37
Q

Meeting Design

A

deliberate act of planning and preparing for meetings ahead of time, which follows a process and includes certain key elements

38
Q

Meeting Designer

A

aka Meeting Planner, person’s whose job it is to oversee and design every aspect of an event

39
Q

No-idling policy

A

wasting time or gas/energy is not allow, no staying in same spot

40
Q

On-going impact stage

A

what is this?

41
Q

Portfolio Managment

A

centralized management of one or more portfolios, which includes identifying, prioritizing, authorizing, managing and controlling projects, programs and other related work to achieve specific strategic business objectives

42
Q

Professional Congress Organizer (PCO)

A

aka conference company, a company i which specializes in the organization and management of congresses, conferences, seminars and similar events

43
Q

Proposal

A

plan put forth for consideration or acceptance

communication sent by a supplier to a potential customer detailing the supplier’s offerings and prices

44
Q

Qualitative Data

A

descriptive information that is a record of what is observed, presented in narrative by the respondent. also referred to as soft data.

45
Q

Quantitative Data

A

information that is represented numerically so you ca assign ranks or scores, or determine averages and frequencies. also called hard data

46
Q

Questionaires

A

Survey, a set of questions used to gather information

47
Q

Request for proposals (RFP)

A

a document that stipulates what services the organization wants from an outside contractor and requests a bid to preform such services

48
Q

Return on Investment (ROI)

A

net profit divided by net worth. a financial ratio indicating the degree of profitability

net benefits dived by the full loaded meeting costs

49
Q

Stakeholder

A

those groups without whose support the organization would cease to exist

50
Q

Stakeholder Approach

A

taking into account the responsibility to others and adopting a consultative demeanor, including stakeholders in the event’s decision-making process

51
Q

Strategic Plan

A

long range plan of action for a company or organization

52
Q

Strategic Allignment

A

process and the result of linking an organization’s structure and resources with its strategy and business environment

53
Q

Strategic Meeting Management Plan/program

A

Strategic meetings management (SMMP) is a disciplined approach to managing enterprise-wide meeting and event activities, processes, suppliers and data in order to achieve measurable business objectives that align with the organization’s strategic goals/vision and deliver value

54
Q

Strategic Thinking

A

a planning process that applies innovation, strategic planning and operational planning to develop business strategies that have a greater chance for success.

55
Q

Strategy

A

a plan of action or policy designed to achieve a major or overall aim

the art of planning and directing

56
Q

Survey

A

solicitation of opinions regarding services aka questionnaire

57
Q

Sustainability management plan

A

sustainable management has been created to be defined as communities, and businesses that follow a plan to be more sustainable

58
Q

Green Events

A

events that ensure an enduring and balanced approach to economic activity, environmental responsibility and social progress relating to events.

59
Q

Triple Bottom Line

A

an accounting framework with three parts: social, environmental (or ecological) and financial. These three divisions are also called the three Ps: people, planet and profit, or the “three pillars of sustainability”.

60
Q

Venue

A

site or destination of meeting, event or show

location of performance such as a hall, ballroom, auditorium, etc.

61
Q

Waste Diversion

A

aka landfill diversion is the process of diverting waste from landfills. The success of landfill diversion can be measured by comparison of the size of the landfill from one year to the next.

CMP Exam (2 decks)

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