Tools/Troubleshooting

Question 1

2 Philips Screwdriver

Answer 1

Good for component removal

Question 2

Phone

Answer 2

Manuals
google search
etc

Question 3

Tool kit

Answer 3

screw driver w/ bits
hemostats
tweezers
pliers
etc

Question 4

Mobile Device toolkit

Answer 4

iFixIt tool kit
nut drivers
Spudgers - flat tools for prying/opening cases
Prybars - plastic tools to prevent scratches

Question 5

Voltage tester

Answer 5

3 prong

test voltage of wall outlet

Question 6

volt/ohm meter (multimeter)

Answer 6

test circuits for volts/resistance

Question 7

IT Thumb Drive

Answer 7

Loaded with troubleshooting software
software tools for virus removal
hardware testing software
etc…

Question 8

Troubleshooting theory

Answer 8

1. Identify the Problem
   
   • review system/app logs
2. Establish theory of probable cause
3. Test theory to determine cause
   
   • if theory is wrong, repeat #2
   • Escalate the issue if needed
4. Establish a plan of action to resolve problem and implement the solution
5. Verify full system functionality and if applicable implement preventative measures
6. Document findings, actions, and outcome