Tools for communication of costumer needs and requirements Flashcards
What different methods and tools can be used for communication of customer needs and requirements?
- For task definition intent: problem formulations, mission statements, list of customer needs, target specifications, requirements specifications.
- For problem analyses: Problem-cause diagram.
- For characterisation of user: Image boards, user profiles, personas.
- For process descriptions: Scenarios, stories, use cases, games.
- For system models: Concept descriptions, context descriptions, mock-ups, fake promotion brochures.
What are problem formulations?
It describes and justifies the problem, however without stating the solution. Specifically, consider the context of the problem, for instance:
- Where and when is this problem relevant?
- How does it happen? etc.
What is a mission statement?
A mission statement summarizes the direction to be followed by the development team.
What is a list of costumer needs?
A list of customer needs summarizes issues of interest to the customers and possibly their relative importance as well. Typically, the needs are expressed in the “language of the customer”.
What are image boards/mood boards?
An image board is a collage of images that aim at representing a context, a culture or reference objects.
A mood board is a collage of materials that describe the mood or feeling of a context or an envisioned design.
What are user profiles?
A user profile is an evidenced depiction of a user, often based on an explicit dialogue with the user. A further notion is to highlight information useful for the designer.
What are personas?
A persona depicts an envisioned (more or less faked) user or customer:
- A persona is an archetype.
- The persona may be typical, critical, or desirable (or even ideal).
- Having many personas at hand, their diversity may also represent customers’ different needs.
What are scenarios?
A scenario description typically includes story
statements and actor(s). Thus, a persona is an
appropriate ingredient in setting up a scenario. The
scenario can be complemented with envisioned user needs, product features and user behaviours.
Why are games used?
Games can be used to model, experience and communicate customers’ needs and context. Specifically, actions and
processes can be visualised and better
understood.
What are concept descriptions?
A concept description can also be used to understand and communicate customer needs and requirements.It can be about an existing, in-process, or proposed concept
A faked context description is another way
for envisioning, understanding and
communicating customer requirements.
A real context description is also a way for
envisioning, understanding and communicating customer requirements.
In addition, it constitutes a workbench for
continually supporting the development of your project and its contents
