TO P I C 4 : Quality, Quality Management and Total Quality Flashcards
Define Quality
satisfaction level of expectations and needs of customers achieved with the characteristics of products and serviecs
Define Defect
Any situation where a process fails to achieve the satisfaction of the customers with its products or services
What are the different views of qualtiy
User-based
Manufacturing-based
Product-based
Define specification
How a product or service is supposed to be
Define conformance quality
The degree to which a product or service conforms to the specifications of its design
What happens if a process has low conformance quality
It generates a lot of defects
What is Quality Management
The set of activities that an organization performs o improve and maintain the quality of its products/services
What are the 3 main activities of Quality Management
Quality Planning
Quality Control
Quality Improvement
What are the QM Principles
Supplier Relationship
System Approach
Customer Focus
Continuous Improvement
Process Approach
Leadership
Involvement of people
Decision Making
What is the model used for Quality Improvement
PDCA
Plan - Identify the pattern and make a plan
Do - Test the plan
Check - Is the plan working?
Act - Implement the plan
What is the difference between Control and Improvement
Control: Control means keeping things stable and consistent by following procedures and ensuring tasks are done smoothly.
Improvement: Improvement involves analyzing processes, finding ways to make them better, and making changes to increase efficiency, productivity, and quality.
