Tilted Kilt

Question 1

what is the brand vision

Answer 1

to be the best most respected, most recognizable & entertaining sports pub in North America, through unrivaled service and hospitality

Question 2

What is the Code of the Clan

Answer 2

1. always have fun
2. take pride in your work
3. always finish what you start
4. be tough, but fair
5. be respectful and courteous to others
6. live each day honestly and with courage
7. give value
8. work for the brand
9. do what has to be done when it needs to be done
10. when you make a promise, keep it
11. remember some things aren’t for sale

Question 3

what is our brand slogan

Answer 3

“a cold beer never looked so good”

Question 4

What is the the answer to the million dollar question “what are we paid for?”

Answer 4

to create and keep more very satisfied and loyal promoter guests

Question 5

explain C.A.S.S.I.E

Answer 5

C - connection 
A - attentive 
S - stage ready 
S - smiling 
I - intelligent 
E - entertaining

Question 6

explain S.A.S.S.I.E

Answer 6

S - superior 
A - attitude 
S - sarcastic 
S - sloppy 
I - irritated 
E - entreprenuer

Question 7

what is “D.A.D”

Answer 7

D - drinks
A - appetizers
D - desserts

we avoid using D.A.D

Question 8

what are 5 steps we do during the two-minute greeting

Answer 8

1. place a coaster w/ your name on it
2. place additional coasters in front of each guest
3. an enthusiastic “welcome”
4. you name
5. recommend a specific bar beverage and specific appetizer/special/LTO

Question 9

what is the first bite check back

Answer 9

ater your guests first bite/within 2 minutes of receiving food, check back and make sure everything is to their liking