Three Flashcards
Tell me about yourself?
I would say I am a well rounded bubbly individual, That loves to spend my free time volunteering for charities + local youth clubs. As I love giving back to the community. I also love spending time with my family and friends. I am currently studding computer science + love engaging with new technology. That’s why I started my work experience in a phone shop where they were so amazed at my knowledge that they hired me.
What do you know about Three?
Well i know Three is one of the largest mobile network operator in the United Kingdom and was founded 2003. The company also has 5 core values which are, Customer focused, Going above and Beyond, Working as a Team, Taking Responsibility and appreciation.
What do you do for fun?
I love to spend quality time with my family and friends. This can be going out and playing football in the park or getting on our bikes and going on adventures exploring new routes and areas. I have also recently started to go to the gym and am currently enjoying that.
Why Three? —————————————————-
The family environment of Three is something thing I really love and would love to be apart of. The brand values of (list them) are values I really take into my daily life and believe they are very important. I would love to showcase these and be apart of the team and show people what Three is about as a company. I believe I posses all the right skills, knowledge and technology experience. Especially the amazing work Three does behind the scenes helping people stay connected with their loved ones across the uk with their amazing partnership Supporting Samaritans.
Why should we hire you? ————————————-
Well i believe you should hire me as i have over 3 years of technology based retail experience where i have really understood the importance of making sure customer service is a priority. I am able to manage my time effectively working towards deadlines + sale targets. I am a bubbly and friendly individual that allows me to easily help and asset others. I would really like to represent Threes brand values and assist customers with their needs.
What will you bring to Three?
Well i will bring my experience and knowledge of technology to assist customers into choosing Three for their personal network helping them to the best of my ability. I will also bring my teamwork skills to Three and work together with my colleagues to ensure all customers are severed at the highest standard. Being a very bubbly individual, i would love to engage with customers and really showcase Three brand values and really rep the company as a whole.
Tell me about a time you have dealt with an angry customer?
A time where i had to deal with an angry customer was when a customer left his phone for a repair. On his return he noticed an issue with the repair, and began to raise his voice. I quickly came over to help + resolve the situation. I softly spoke to the customer + explained how we could resolve the situation, suggesting a 2nd repair. The customer felt reassured + calmed down, by the end his phone was fixed and he thanked me for my help.
Tell me about a time where you had to work well as a team?
When working during the charismas rush it was really important to work well and communicate as a team. One time, i was completing a stock check, when i realised that my colleague was getting very busy with customers and the shop floor becoming busier. I went over to assist the customers so that my colleague didn’t feel pressured. We worked as a team to serve customers and once done i retuned to my previous task and finished it.
Tell me about a time where you had to meet a time deadline?
A situation where i had a time deadline was was my previous role when i was asked to complete a stock report in a set amount of time. I had started my stock report when i noticed a lot of missing stock. I began by relocating the missing stock as quickly as i could and put it back in its place. I finished the stock report earlier than the deadline without compromising its quality.
Tell me about a time you felt stressed at work?
A situation in which i felt stressed was when i mistakenly put stock in the wrong section. The moment i realised i quickly fixed my mistake and have now learnt to double check + plan before/ahead of doing something. This has allowed me to work more efficiently + reduce the amount of errors. However it is normal to feel stressed its how you react which determines the outcome.
Tell me about a time where you felt proud of yourself?
A situation in which i worked towards a target was the last charity event i did before the pandemic. All the volunteers were tasked with selling tickets for the fundraiser, at around 100 each. In the end i had sold the over 250 tickets and really felt proud of myself. Bringing my selling experience and techniques really came in handy! Of course coming out on top was amazing but i also felt pride knowing the money raised would be going to a great cause and help change peoples lives around the world.
Tell me a time where you went above and beyond for a customer/
A situation where i went above and beyond for a customer was when a elderly gentleman had come in asking for a phone fit for his granddaughters birthday. He didn’t have much knowledge about phones but i assured him he was in good hands. I took out 3 of the best models at the time and went through each feature of the phone. though i spent much longer with him, he got what he wanted + more. and was really delighted with my knowledge and help.
What difficulties would you face when joining?
Getting used to price plans however with support from the team and my own effort. i am sure it wont take too long to get the hang of.
Hi, Thanks for calling Three, How can i help you today?
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Why Three?
Firstly let me tell you a bit more about three. Our 4G and 3G network covers 99% of the UK which means you are unlikely to experience any issues. Three was also voted the best network for data which is quite large as there are thousands of people using the service everyday. We also have a wide range of packages including pay as you go to sim only and even sim and phone deals. So lets help find you the best package.
