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Apple Device Support Exam Practice 9L0-3023 > Things to know > Flashcards

Things to know Flashcards

1
Q

Which option in system settings do you use to turn on FileVault on a Mac?

Privacy and security

General>storage

Apple ID

User and Groups

A

Privacy and security

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2
Q

What should you do after you turn on file vault?

Continue to use the Mac as you normally do

Wait until FileVault encryption is complete

Quit all applications

Logout of user account

A

Continue to use the Mac as you normally do

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3
Q

You have forgotten your login password or it’s locked from too many failed attempts to log in.
What’s the alternative method to unlock file vault and reset your password?

Call Apple Care to create a new account recovery key.

Use iCloud account recovery.

Create a new local recovery key

A

Use iCloud account recovery.

instead of using a local recovery key. You can set up firewall to use your iCloud account to reset the password and access your user account files.

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4
Q

What does POP stand for?

A

Post Office Protocol

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5
Q

What does IMAP stand for?

A

Internet Message Access Protocol

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6
Q

What does SMTP stand for?

A

Simple Mail Transfer Protocol

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7
Q

What is TLS?

A

Transport Layer Security

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8
Q

Can POP be encrypted on a TLS connection?

A

Yes

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9
Q

Can IMAP be encrypted on a TLS connection?

A

Yes, port 993

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10
Q

What type of file is a configuration profile?

A

XML file containing settings payloads

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11
Q

What does a configuration profile filename end with?

A

.mobileconfig

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12
Q

What are payloads?

A

Settings and authorization information that are part of a configuration profile

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13
Q

What is a configuration profile?

A

A file that loads certain settings into Apple Devices

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14
Q

What is Federated Authentication?

A

A single-sign on (SSO) method to sign into iCloud services. The account information can be used to access two or more websites.

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15
Q

Where is the mass Shared folder found?

A

Shared-/Users/Shared

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16
Q

What is Google’s DNS number?

A

8.8.8.8

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17
Q

How does Wi-Fi secure data in transit?

A

WPA2/WPA3

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18
Q

What type of VPN are supported in macOS?

A

L2TP over IPSec, IKEv2, Cisco IPSec

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19
Q

Where do you go to view log messages collected by your computer and other connected devices?

A

Console

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20
Q

pwd stands for?

A

path working directory

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21
Q

ls stands for?

A

list

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22
Q

cd stands for?

A

change direction

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23
Q

Terminal Command to re-enroll MDM supervision?

A

sudo profiles renew - type enrollment

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24
Q

To transfer an eSIM to a new phone after setup go to?

A

Settings>Cellular>add CellularPlan. You can choose to Transfer to Nearby phone or use a QR code

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25
Q

To apply a blueprint to a device in Apple Configurator?

A

Select the device and choose Actions>Apply>Name of Blueprint

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26
Q

SOS only lets you make emergency calls. In what countries is this feature available?

A

Australia, USA & Canada

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27
Q

How many eSims can you install on an iPhone and how many phone numbers can you use at the same time?

A

8 or more eSims and 2 phone numbers.

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28
Q

macOS, and iOS, and iPadOS prioritize networks by security level in what order?

A
  1. EAP
    2.WPA3
  2. WPA2/WPA
  3. WEP
  4. Unsecured/ Open
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29
Q

What is the ordering which macOS, iOS, iPadOS auto join networks?

A

PREFERRED NETWORK
Known networks are scored based on actions. If you manually switch to a network its score increases. If you manually disconnect its score decreases. The preferred network is the one with the highest score.

PRIVATE NETWORK
Within this category your device reconnects in order of most recently joined.

PUBLIC NETWORKS

30
Q

A device will get a new MAC address if it does not connect to the Network for how long?

A

6 weeks

31
Q

If you make a device forget the network, it will also forget the private address it used with that network unless it has been less than_____weeks since the last time it was made to forget that network.

A

2 weeks

32
Q

Apple recommends all brands of routers should have the_________name?

A

Same

33
Q

How close do 2 devices need to be to use Airdrop?

A

Within Bluetooth and WiFi range-about 40 feet or 13 meters

34
Q

Where can you find the Erase Assistant Application?

A

/System/Library/Core Services

35
Q

What information is included in a MacOS ping command in terminal?

A

number of bytes received, ICMP sequence number, time-to-live amount, and roundtrip time.

36
Q

What does a successful Ping look like?

A

0% packet loss. The same number of packets transmitted as packets received.

37
Q

Where do you go to generate Wireless Diagnostic Reports ?

A

Option-click the Wi-Fi status icon, click “Create Diagnostic Report”

38
Q

What does spindump do in Activity Monitor?

A

Creates a report for unresponsive apps that were terminated using force quit.

39
Q

Which iPad supports external display support?

A

iPad Pros with M1 chip. Resolution up to 6K.

40
Q

How does Shared iPad allocate storage?

A

10 GB for the system, 8-16 for apps and media, and the rest is distributed among the number of defined users with 1 GB minimum per user.

41
Q

What is the name of the macOS technology designed to ensure that only trusted software runs on your MAC?

A

Gatekeeper

42
Q

Based on which value will a Wi-Fi connected MAC or iOS/iPadOS device decide to look for other Wi-Fi access points?

A

RSSI “Received Signal Strength Indicato”

43
Q

What keyboard shortcut do you use to reveal the entry field for the personal recovery key to start up a macOS when FileVault is enabled?

A

Option-shift-Return

44
Q

What do you need to update to iOS 16 on an iPad or phone?

A

At least 5GB of space and a phone 8 or newer, iPad mini 5th and newer, Air 3 and up, iPad 5 and up, all Pros.

45
Q

What is required to update Mac to Ventura?

A

MacBook Air 18 or newer, Pro 2017 or newer, MacBook 2017 or newer, iMac 17 or newer and 20-30 GB of storage

46
Q

You are troubleshooting a third party app that frequently quits on your
Mac. You’ve determined that the issue occurs across all user accounts. What should be your next step?

A. Create a new file.
B. Remove the ~/Library/Preferences/application name preference file.
C.Upgrade to the latest version of the app.
D. Reinstall or upgrade macOS.
E. Troubleshoot appllication preferences.

A

C.Upgrade to the latest version of the app.

47
Q

Acme, Inc. wants all users to see mounted servers in Finder by default. Which terminal command should you use to modify the Finder preferences to display mounted servers?

A. defaults cat com.apple.finder
ShowMountedServersonDesktop true
B. defaults read com.apple.finder
ShowMountedServersonDesktop true
C. defaults write com.apple.finder
ShowMountedServersonDesktop true
D. defaults append
ShowMountedServersonDesktop
com.apple.finder true

A

C. defaults write com.apple.finder
ShowMountedServersonDesktop true

This terminal command will modify the finder preferences, and set the value of the “ ShowMountedServersonDesktop” key to “true”, Which will make mounted servers visible on the desktop in finder by default. The “defaults write “command is used to modify preferences in macOS, And “com.apple.finder” is the domain or identifier for the finder application. “ShowMountedServersOnDesktop” is a specific preference key that controls the Visibility of mounted servers, and setting it to “true” will enable the display of mounted servers in finder. 

48
Q

Where in system settings should you go to determine if her printers were configured manually, or buy an MDM solution?

A. General>Sharing>Printer Sharing
B. Printers>Advanced
C. Printers 8. Scanners>Advanced
D. Privacy&Security>Profiles

A

D. Privacy&Security>Profiles

In macOS, the privacy and security settings contain information about profiles that are installed on the system. Profiles are used by metal management solutions to configure settings, including printers, on macOS devices. To determine if printers work, and figured manually or buy an MDM solution. You can check the profile section in privacy and security settings.

49
Q

How do you reset the printing system from Printers and Scanner settings on a Mac?

A. Choose Printer Setup Utility> reset printing system.
B. Control-click The printer, then choose reset, Printing System from the shortcut menu.
C. Select all the printers in the Printer’s list, then click delete (-).
D. Select items, move them to the trash and refresh the screen.

A

B. Control-click The printer, then choose reset, Printing System from the shortcut menu.

50
Q

Which two types of activation lock are available to organizations,.

A. Organization
B. User-based
C.Device- based
D. individual-based
E. Personal

A

B. User-based
C.Device based

51
Q

Select three responses.
What are three reasons that a warning icon might appear in the security recommendation window for a password and password settings?

A. The password is reused on another website.
B. It’s a commonly used password or it’s easily guessed.
C. The password appeared in a data leak.
D. The password hasn’t been updated in the last 90 days.
E. You have multiple or duplicate passwords listed for the website.

A

A. The password is reused on another website.
B. It’s a commonly used password or it’s easily guessed.
C. The password appeared in a data leak.

52
Q

Scenario
Glermo wants to annotate the Keynote presentation. He created on his Mac on his iPad.
Select three responses.
What does he need to do for handoff to work on both devices?

A. Turn on Wi-Fi
B. Turn on iCloud Drive
C. Turn on Airplay
D. Sign in with the same Apple ID.
E.Turn on Bluetooth

A

A. Turn on Wi-Fi.
D. Sign in with the same Apple ID.
E. Turn on Bluetooth.

53
Q

Scenario
Palermo is a designer for Acme Inc.. He uses a 12.9 inch iPad Pro to create marketing materials and do color grading. Which iPadOS feature should Palermo use to allow his 12.9 inch iPad Pro to accurately display colors for common color standards?

A. True Tone
B. ColorSync
C. Reference Mode
D. Display Zoom

A

Reference Mode

54
Q

Select two responses what are two features of two- factor authentication For a personal Apple ID?

A. It ensures the only The account owner can access the account.
B. It requires a special app on a trusted device
C. It can be accessed on trusted devices.
D. It uses a four digit passcode to access a users account.
E. It doesn’t require the Apple ID password.

A

A. It ensures the only The account owner can access the account

C. It can be accessed on trusted devices.

55
Q

How do you revive a device using Apple Configurator?

A

Actions > Advanced > Revive

56
Q

How do you use Apple Configurator to revive or restore an iMac?

A

Connect the Mac computers.
Disconnect the iMac from power.
While holding down the power button, connect the iMac to power and continue to hold the power button for 3 seconds.
In Apple Configurator, select the DFU icon of the iMac. Choose Actions > Advanced > Revive Device or Restore Device.
Wait for the process to finish.

57
Q

How do you set up file sharing on a Mac?

A

System Settings > General > Sharing
Turn on File Sharing and then hit the info button.
Add the folder you would like to share.
Control-click the folder, choose Advanced Options, select options, then click ok.
To specify what users can access the folder, add them to the Users list.
Select the User in the Users list to determine why type of access they have (Read, Write, etc.).

58
Q

How can you share files with others who use your Mac?

A

Put the file in your public folder.
Put the file in the computer’s Shared folder.
Use drop box.

59
Q

What can you do if an app freezes or quits unexpectedly on your Apple device?

A

Force Quit the app.
Restart your device.
Check for updates.
Uninstall and reinstall the app.

60
Q

What can you try if you can’t download or update apps on your iPhone or iPad?

A

Manually update the app.
Add a payment method/resolve payment method issues.
Prioritize the download.
Restart your device.

61
Q

Where do you go to change network service settings on your Mac?

A

System Settings > Network > [Network Name] > Details

62
Q

How do you add or remove a network location on a Mac?

A

System Settings > Network
From the More pop-up menu, choose Locations > Edit Locations
Click the add button, then type a name for the new location. Use the subtract location to remove a location.
Click Done. To save your changes exit Network settings or quit System Settings.

63
Q

How can you resolve IP address conflicts on a Mac?

A

Close and reopen the app.
Put your Mac to sleep, wait a few minutes, then wake it.
Close all open apps and restart your Mac.

64
Q

How can you configure an IP address on your Mac?

A

System Settings > Network > [Network Name] > Details > TCP/IP
Click the Configure IPv4 pop-up menu.
Choose DHCP to automatically assign an IP address. Choose Manual to enter your IP address yourself.
If you received a DNS server address, click DNS to enter that info.

65
Q

How can you use your iPhone as a webcam on your Mac?

A

On your Mac, open any app with camera or microphone access.
In the app’s menu/settings, choose your iPhone as the camera/microphone.

66
Q

What can you try if iCloud Mail isn’t working?

A

Check the system status of iCloud Mail.
Check that iCloud Mail is turned on.
Make sure you haven’t exceeded your iCloud storage limit.
Make sure you are on the latest version of software on your device.

67
Q

How can you view log messages in Console on your Mac?

A

In the Console App on your Mac, select the Devices list, select the device you want.
Click Start in the toolbar.

68
Q

How do you exclude a website from Lockdown Mode on your iPhone or iPad?

A

Settings > Privacy & Security > Lockdown Mode > Configure Web Browsing

69
Q

How do you exclude a website from Lockdown Mode on a Mac?

A

Safari menu > Settings for [website]
Deselect the Enable Lockdown Mode checkbox.

70
Q

An iOS app is accessing shared containers with other apps from the same developer.

Which identifier format would these apps use to communicate?
A. name.Group

B. app_name group.

C. group name.group

D. group.group name

A

D. group.group name

Apple Device Support Exam Practice 9L0-3023 (3 decks)

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