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Apple Device Support Exam Practice 9L0-3023 > Round 2 > Flashcards

Round 2 Flashcards

1
Q

You‘re troubleshooting a third-party app that frequently quits on your Mac. You’ve determined that the issue occurs across all user accounts.
What should be your next step in troubleshooting the app’s issue?
A. Create a new file.
B. Remove the ~/Library/Preferenceslapplication name preference file.
C. Upgrade to the latest version of the app.
D. Reinstall or upgrade macOS.
E. Troubleshoot application preferences.

A

C. Upgrade to the latest version of the app.

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2
Q

ACME, Inc. wants all users to see mounted servers in the Finder by default. Which terminal command should you use to modify the Finder preferences to display mounted servers?

A.defaults cat com.apple.finder ShowMountedServersOnDesktop true

B.defaults read com.apple.finder ShowMountedServersOnDesktop true

C.defaults write com.apple.finder ShowMountedServersOnDesktop true

D.defaults append ShowMountedServersOnDesktop com.apple.finder true

A

C.defaults write com.apple.finder ShowMountedServersOnDesktop true

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3
Q

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

A. General > Sharing > Printer Sharing

B. Printers > Advanced

C. Printers 8. Scanners > Advanced

D. Privacy & Security > Profiles

A

D. Privacy & Security > Profiles

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4
Q

How do you reset the printing system from Printers & Scanners settings on a Mac?

A. Choose Printer Setup Utility > Reset printing system.

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

C. Select all the printers in the Printers list, then click Delete (—).

D. Select all items, move them to the Trash, and refresh the screen.

A

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

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5
Q

Which two types of Activation Lock are available to organizations?

A. Organization

B. User-based

C. Device-based

D. Individual-based

E. Personal

A

B. User-based
C. Device based

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6
Q

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

D. The password hasn’t been updated in the last 90 days.

E. You have multiple or duplicate passwords listed for the website.

A

A. The password is reused on another website.
B. It’s a commonly used password or it’s easily guessed.
C. The password appeared in a data leak.

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7
Q

Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.

Select three responses.

What does he need to do for Handoff to work on both devices?

A. Turn on Wi-Fi.

B. Turn on iCloud Drive.

C. Turn on AirPlay.

D. Sign in with the same Apple ID.

E. Turn on Bluetooth.

A

A. Turn on Wr-Fi.
D. Sign in with the same Apple ID.
E. Turn on Bluetooth.

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8
Q

Scenario

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

A. True Tone

B. ColorSync

C. Reference Mode

D. Display Zoom

A

C. Reference Mode

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9
Q

You use Apple Watch 8 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

A. Audio Descriptions

B. Apple Watch Mirroring

C. Ask Siri

D. VoiceOver

A

B. Apple Watch Mirroring

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10
Q

Select two responses.

What are two features of two-factor authentication for a personal Apple ID?

A. it ensures that only the account’s owner can access the account.

B. it requires a special app on the trusted device.

C. It can be accessed on trusted devices.

D. It uses a four-digit passcode to access a user’s account.

E. It doesn’t require the Apple ID password.

A

A. it ensures that only the account’s owner can access the account.
C. It can be accessed on trusted devices.

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11
Q

What key or key combination do you press and hold before you click the WiFi status icon to access the Open Wireless Diagnostic Option.

A

Option

Option-clicking the WiFi status icon accesses the Open Wireless Diagnostic option in the MacOS Wi-Fi status Menu.

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12
Q

How do you start an intel based Mac in safe mode?

A

Restart and Press and hold the shift key and log in as Administrator.

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13
Q

How do you start Mac with Apple Silicone in safe mode?

A

Press and hold the power button on your Mac until “Loading startup options” appears. Select a volume. Press and hold the shift key, then click Continue in safe Mode.

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14
Q

Which folder is normally hidden in the Finder view of the user home folder and how do you access it?

A

The Library folder.

It can be accessed by holding down the option key while clicking the go tab.

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15
Q

Which macOS feature allows you to use your iPhone as a webcam?

A. Focus

B. Stage Manager

C. Continuity Camera

D. Quick Look

A

C. Continuity Camera

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16
Q

Select the setting in the sidebar that you should use to turn on Find My on your Mac.

A

Your name> then select iCloud>Toggle on Find my

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17
Q

Select the setting in the sidebar that you should use to turn on FileVault.

A

Privacy and Security.

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18
Q

Select the setting in the sidebar that you should use to turn on Lockdown Mode.

A

Privacy and Security.

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19
Q

How do you restore a Mac Notebook with Apple Silicon?

A

Start up your Mac Notebook with Silicon by pressing and holding the power button until “Loading startup options” appears.

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20
Q

Your power cord isn’t charging your MacBook what should you do?

A

Check power
Check the plug, USB-C cable, and USB-C ports
Check for updates
If the adapter gets warm

(The power adapter might turn itself off if it gets too warm. If this happens, disconnect the USB-C cable from your Mac laptop, then let the power adapter cool down before handling it.)

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21
Q

What happens when you revive a Mac?

A

A revive updates the firmware and updates recoveryOS to the latest version. A revive is designed to not make any changes to the startup volume, the user’s data volume, or any other volumes. User data may be retained if recoverable.

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22
Q

What happens when you restore a Mac?

A

A restore updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on your internal storage. When this process is complete, any data on any internal volumes is unrecoverable.

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23
Q

What allows you to move FaceTime calls seamlessly from your Mac to your iPhone or iPad, and vice versa. When you hand off a call, your connected Bluetooth headset transitions to the new device simultaneously.

A

Handoff in FaceTime

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24
Q

What is Lockdown Mode?

A

A security mode that provides extreme protection for the very small number of users who face grave, targeted threats to their digital security.

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25
Q

During MacOS recovery you get a computer screen with a lock. What does this mean?

A

Your Mac is using a Firmware password and you need to add it to continue.

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26
Q

How many fingerprints can you use with Touch ID?

A

Five fingerprints can be enrolled across the system.

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27
Q

You’re migrating from an old Mac to a new one using Migration Assistant and the devices are not discovering each other. What should you do?

A

Make sure that on both computers the software is up to date , if possible. Make sure both have Wi-Fi turned on and near each other. Turn off firewall software and any VPN software installed.

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28
Q

What type of VPN are supported in macOS?

A

L2TP over IPSec, IKEv2, Cisco IPSec

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29
Q

What can you do if Face ID is not working?

A

Check for updates
Check your Face ID settings
Check that nothing is covering the TrueDepth camera
Restart your device
Add an alternate appearance
Reset Face ID

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30
Q

Where do you turn on FileVault on a Mac?

A

In System Settings, click Privacy & Security.

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31
Q

What is Digital Legacy and a Legacy Contact?

A

Designated person who can access your Apple account data in the event of your death.

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32
Q

What provides IT professionals and technology managers an opportunity to evaluate prerelease software in your unique work environments.

A

AppleSeed for IT

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33
Q

What allows you transfer the SIM from your previous iPhone to your new iPhone without contacting your carrier.

A

eSIM Quick Transfer

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34
Q

What is eSIM Carrier Activation?

A

When your carrier assigns an eSIM to your iPhone when you purchase it.

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35
Q

How many devices can you work across using Universal Control?

A

3

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36
Q

What Apple application has a built in property list editor that you can use to edit plist files.

A

XCode

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37
Q

The feature allows you to share your screen on your Mac in Facetime?

A

SharePlay

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38
Q

What do you use to copy documents, apps, accounts and settings to a new Mac?

A

Migration Assistant

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39
Q

If you don’t know your Apple ID or password what can you use to access it?

A

Add a Trusted Phone Number - If your primary trusted Apple device isn’t available, you can use this second trusted number for verification.

Use Recovery Key - In the absence of a trusted device, you can use a trusted phone number to receive the recovery key. You then use the Apple Support app on another device to enter the code and reset your password.

Note: You can use account recovery only if you didn’t set up a recovery key of your own.

Note: To complete these steps, you need a second iPhone or iPad with the Apple Support app installed and signed in to a different iCloud account than your primary device.

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40
Q

A user with a Managed Apple ID can be locked out of their account if they enter an incorrect password how many times?

A

If they enter more than 10 times or if Apple suspects any fraudulent activity on their account.

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41
Q

What must be set up to use AirDrop with Safari to securely share passwords with an iPhone, iPad, or iPod touch, or another Mac?

A

iCloud Keychain must be set up on your Mac
iPhone or iPod touch (iOS 6 or later), or iPad and the person you’re sending to must be in your Contacts.

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42
Q

How do you send a file with AirDrop on your Mac, from from Finder, the desktop, or from within apps such as Safari or Maps?

A

From the desktop or a Finder window: Control-click the item you want to send, choose Share from the shortcut menu, choose AirDrop, then select the device you want to send the item to.
From an app: Click the Share button (up arrow) in the app’s toolbar, choose AirDrop, then select the device you want to send the item to.

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43
Q

What is Universal Clipboard and how does it works?

A

It lets you copy text, images, photos, and videos on one Apple device and then paste the content on another Apple device. Ex.Copy a file from one Mac to paste in a folder on another Mac.
To use Universal Clipboard, your Apple devices must meet Continuity system requirements. They must also have Wi-Fi, Bluetooth, and Handoff turned on in System Settings (on your Mac) and in Settings (on your iOS and iPadOS devices). You must be signed in with the same Apple ID on all your devices.

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44
Q

How many times can you enter your iPhone passcode wrong before your account is disabled?

A. Three

B. Five

C. Six

D. Ten

A

D. Ten

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45
Q

Select Three.

When do you need your Passcode to Enable Face ID?

A. You haven’t unlocked your phone in more than 2 days.

B. You updated your phone.

C. After five attempts to recognize a face unsuccessfully.

D. You haven’t unlocked the phone using a passcode for more than 6 and half days, and Face ID hasn’t been used in the last 4 hours.

E. Your phone has been in sleep mode for the last 8 hours.

A

A. You haven’t unlocked your phone in more than 2 days.

C. After five attempts to recognize a face unsuccessfully.

D. You haven’t unlocked the phone using a passcode for more than 6 and half days, and Face ID hasn’t been used in the last 4 hours.

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45
Q

Select Three.

When do you need your Passcode to Enable Face ID?

A. You haven’t unlocked your phone in more than 2 days.

B. You updated your phone.

C. After five attempts to recognize a face unsuccessfully.

D. You haven’t unlocked the phone using a passcode for more than 6 and half days, and Face ID hasn’t been used in the last 4 hours.

E. Your phone has been in sleep mode for the last 8 hours.

A

A. You haven’t unlocked your phone in more than 2 days.

C. After five attempts to recognize a face unsuccessfully.

D. You haven’t unlocked the phone using a passcode for more than 6 and half days, and Face ID hasn’t been used in the last 4 hours.

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46
Q

How many times will Face ID attempt to recognize your face before asking for your passcode?

A. Three

B. Five

C. Seven

D. Ten

A

B. Five

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47
Q

How many fingerprints can you register to your iPad?

A. One

B. Three

C. Five

D. Ten

A

B. Five

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48
Q

How many fingerprints can you register to a single user on your Mac?

A. One

B. Three

C. Five

D. Ten

A

B. Three

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49
Q

What enables applications to be run on Apple silicon macs that were originally built for intel based macs?

A. Xcode

B. Rhapsody

C. Universal Binary

D. Rosetta 2

A

D. Rosetta 2

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50
Q

Select Four.

What file system formats are available in Disk Utility on a Mac?

A. APFS

B. Mac OS Extended

C. GFS

D. ExFat

E. NTFS

F. MS-DOS (FAT)

A

A. APFS

B. Mac OS Extended

D. ExFat

F. MS-DOS (FAT)

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51
Q

What is the feature that allows you to share your screen in Facetime?

A. Shareplay

B. Stage Manager

C. Sidecar

D. Continuity Camera

A

A. Shareplay

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52
Q

Which option can you access to view the current activity of Apple Configurator for Mac?

A. Double-click the device and select Activity.

B. From the Apple Configurator menu, choose View Activity.

C. From the Apple Configurator menu bar, choose Window > Activity.

A

C. From the Apple Configurator menu bar, choose Window > Activity.

You can view activity by choosing Window > Activity from the menu bar.

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53
Q

How many times will Face ID attempt to recognize your face before asking for your passcode?

A. Three

B. Five

C. Seven

D. Ten

A

B. Five

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54
Q

What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?

A. eSIM Carrier Transfer

B. eSIM Quick Transfer

C. eSIM Swap

D. eSIM Transfer

A

B. eSIM Quick Transfer

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55
Q

How can you control who can discover your iPhone or iPad when it’s within AirDrop range?

A. Turn off AirDrop in Privacy settings.

B. Set AirDrop to Contacts Only.

C. Require a verification code from the other device in Password & Security settings.

A

B. Set AirDrop to Contacts Only.

You can set AirDrop to Contacts Only or Receiving Off at any time to control who can discover your device and send you files with AirDrop.

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56
Q

What’s the first action you should try when an app is unresponsive?

A. Update iOS or iPadOS

B. Force the app to quit and reopen it

C. Contact the developer

A

B. Force the app to quit and reopen it

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57
Q

If you need to sync data from iCloud to your Windows PC, what must you do?

A. Download the files and send them to your PC manually.

B. Download iCloud on your PC and manually start the transfer.

C. Download iCloud for Windows from the Microsoft Store.

D. Airdrop the files to your PC.

A

C. Download iCloud for Windows from the Microsoft Store.

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58
Q

What can you do if you forget your iPhone passcode?

A. Use your Apple ID to get into your phone.

B. Wait for the “forgot your passcode?” prompt to appear and follow the onscreen instructions.

C. Put the phone in recovery mode and attempt to restore it in Apple Configurator.

D. Connect the phone to a mac and erase all content and settings.

A

C. Put the phone in recovery mode and attempt to restore it in Apple Configurator.

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59
Q

Select 4.

Which iPad models is the Apple Pencil (2nd gen) compatible with?

A. iPad (9th gen)

B. iPad Pro 11-inch (1st gen)

C. iPad Pro 12.9 inch (3rd gen)

D. iPad Air (3rd gen)

E. iPad Air (4th gen)

F. iPad mini (6th gen)

A

B. iPad Pro 11-inch (1st gen)

C. iPad Pro 12.9 inch (3rd gen)

E. iPad Air (4th gen)

F. iPad mini (6th gen)

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60
Q

Where are sysdiagnose log files located on iPhone?

A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data

B. Settings > Privacy > Analytics & Improvements > Share With App Developers

C. Settings > Privacy > Tracking

A

A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data

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61
Q

How do you start up a Mac with Apple silicon in macOS Recovery?

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.

B. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.

C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

A

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.

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62
Q

You’ve forgotten your login password or it’s locked from too many failed attempts to log in.

What’s the alternative method to unlock FileVault and reset your password?

A. Call AppleCare to create a new account recovery key.

B. Use iCloud Account Recovery.

C. Create a new local recovery key.

A

B. Use iCloud Account Recovery.

Instead of using a local recovery key, you can set up FileVault to use your iCloud account to reset the password and access your user account and files.

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63
Q

Where do you go to tell if an iPad has an MDM solution installed?

A. General > Profiles & Device Management

B. Privacy & Security > Analytics & Improvements

C. Privacy & Security > Device Management

D. General > VPN & Device Management

A

D. General > VPN & Device Management

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64
Q

How to access Emergency SOS on your iPhone?

A. Press the home button 5 times quickly.

B. Press and hold the volume button and swipe down on your screen.

C. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

D. Press and hold the side button until the Emergency SOS slider appears.

A

C. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

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65
Q

What other sharing settings may prevent Screen Sharing from being turned on?

A. Remote Management

B. Remote Login

C. Media Sharing

D. Remote Apple Events

A

A. Remote Management

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66
Q

What does Find My use to locate lost or missing devices?

A. Wi-Fi

B. Bluetooth

C. Cellular Data

D. Built in trackers

A

B. Bluetooth

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67
Q

Select two responses.

What are two features of two-factor authentication for a personal Apple ID?

A. it ensures that only the account’s owner can access the account.

B. it requires a special app on the trusted device.

C. It can be accessed on trusted devices.

D. It uses a four-digit passcode to access a user’s account.

E. It doesn’t require the Apple ID password.

A

A. it ensures that only the account’s owner can access the account.

C. It can be accessed on trusted devices.

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68
Q

Select 4.

Which iPad models is the Apple Pencil (2nd gen) compatible with?

A. iPad (9th gen)

B. iPad Pro 11-inch (1st gen)

C. iPad Pro 12.9 inch (3rd gen)

D. iPad Air (3rd gen)

E. iPad Air (4th gen)

F. iPad mini (6th gen)

A

B. iPad Pro 11-inch (1st gen)

C. iPad Pro 12.9 inch (3rd gen)

E. iPad Air (4th gen)

F. iPad mini (6th gen)

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69
Q

Which device can you use to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps?

A. iPad

B. iPhone

C. Apple Watch

D. HomePod

A

C. Apple Watch

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70
Q

You use Apple Watch 8 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

A. Audio Descriptions

B. Apple Watch Mirroring

C. Ask Siri

D. VoiceOver

A

B. Apple Watch Mirroring

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71
Q

Select three responses.

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

D. The password hasn’t been updated in the last 90 days.

E. You have multiple or duplicate passwords listed for the website.

A

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

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72
Q

Which two types of Activation Lock are available to organizations?

A. Organization

B. User-based

C. Device-based

D. Individual-based

E. Personal

A

B. User-based
C. Device based

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73
Q

How do you reset the printing system from Printers & Scanners settings on a Mac?

A. Choose Printer Setup Utility > Reset printing system.

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

C. Select all the printers in the Printers list, then click Delete (—).

D. Select all items, move them to the Trash, and refresh the screen.

A

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

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74
Q

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

A. General > Sharing > Printer Sharing

B. Printers > Advanced

C. Printers & Scanners > Advanced

D. Privacy & Security > Profiles

A

D. Privacy & Security > Profiles

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75
Q

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

A. -50 dBm
B. -70 dBm
C. -80 dBm
D. -100 dBm

A

B. -70 dBm

76
Q

Which of the following IP address suggests there may be a problem with DHCP?

A. 192.168.6.75
B. 10.31.209.58
C. 169.254.194.49
D. 172.25.143.2

A

C. 169.254.194.49

IP addresses starting with 169.254 are self-assigned, which means the network interface cannot obtain an IP address from the DHCP server (usually your router). Therefore it’s a sign that there may be a problem with DHCP.

77
Q

How do you quit out of a man page in Terminal Mac?

A. esc

B. less

C. clear

D. q

A

D. q

78
Q

You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn’t appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

A. System Settings > Printers & Devices

B. System Information > Hardware

C. System Information > Devices

D. System Settings > Hardware

A

B. System Information > Hardware

79
Q

Where can you change the undo send delay setting on your iPad?

A. Settings > Mail > Accounts > Undo Send Delay

B. Settings > Mail > Undo Send Delay

C. General > Mail > Undo Send Delay

D. Open your mail app then open settings and select Undo Send Delay.

A

B. Settings > Mail > Undo Send Delay

80
Q

What should you use to troubleshoot macOS installation issues?

A. Installer log

B. Single user mode

C. Apple Diagnostics

D. macOS Recovery Assistant

A

A. Installer log

81
Q

What does this Wi-Fi icon mean?

A

Wi-Fi is on and connected.

82
Q

You’ve forgotten your login password or it’s locked from too many failed attempts to log in.

What’s the alternative method to unlock FileVault and reset your password?

A. Call AppleCare to create a new account recovery key.

B. Use iCloud Account Recovery.

C. Create a new local recovery key.

A

B. Use iCloud Account Recovery.

83
Q

What does this Wi-Fi icon mean?

A

Wi-Fi is off or not available.

84
Q

What does this Wi-Fi icon mean?

A

Wi-Fi is on, but not associated with a network.

85
Q

What does this Wi-Fi icon mean?

A

The mac is using an internet connection shared by an iPhone or iPad.

86
Q

What does this Wi-Fi icon mean?

A

The Mac is connected to another device using a temporary Wi-Fi connection.

87
Q

What does this Wi-Fi icon mean?

A

The Mac is sharing its internet connection over Wi-Fi.

88
Q

What does this Wi-Fi icon mean?

A

No internet.

89
Q

What does this start up screen mean?

A

Your Mac tried to start up from macOS Recovery over the internet, but couldn’t.

90
Q

What does this start up screen mean?

A

Your Mac found your built-in or external startup disk.

91
Q

What does this start up screen mean?

A

Your startup disk is no longer available or doesn’t contain a working MacOS.

92
Q

What does this start up screen mean?

A

You have started your Mac in MacOS Recovery.

93
Q

What does this start up screen mean?

A

Your startup disk contains a MacOS, but not one your Mac can use.

94
Q

What are the five types of user accounts available on a Mac?

A

Administrator
Standard
Managed with Parental Controls
Sharing Only
Guest

95
Q

Select Three.

In MacOS on APFS volumes, when are FileVault encryption keys generated?

A. During user creation

B. During the first login by a user on the Mac

C. When a user is deleted

D. Setting the first user’s password

E. When a user turns on FileVault

A

A. During user creation

B. During the first login by a user on the Mac

D. Setting the first user’s password

96
Q

Select two.

What methods can you use to lock notes in the Notes app?

A. Apple ID password

B. Mac Login Password

C. PIN

D. Custom Notes Password

E. Face ID

A

B. Mac Login Password
D. Custom Notes Password

97
Q

Select Four.

Which iPads is the Apple Pencil 1st gen compatible with?

A. iPad Air (3rd gen)

B. iPad Air (4th gen)

C. iPad (6th gen and newer)

D. iPad Pro 12.9 inch (1st and 2nd gen)

E. iPad Pro 12.9 inch (2nd and 3rd gen)

F. iPad Mini (5th gen)

A

A. iPad Air (3rd gen)

C. iPad (6th gen and newer)

D. iPad Pro (1st and 2nd gen)

F. iPad Mini (5th gen)

98
Q

How to access Emergency SOS on your iPhone?

A. Press the home button 5 times quickly.

B. Press and hold the volume button and swipe down on your screen.

C. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

D. Press and hold the side button until the Emergency SOS slider appears.

A

C. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

99
Q

What other sharing settings may prevent Screen Sharing from being turned on?

A. Remote Management

B. Remote Login

C. Media Sharing

D. Remote Apple Events

A

A. Remote Management

100
Q

Which option can you access to view the current activity of Apple Configurator for Mac?

A. Double-click the device and select Activity.

B. From the Apple Configurator menu, choose View Activity.

C. From the Apple Configurator menu bar, choose Window > Activity.

A

C. From the Apple Configurator menu bar, choose Window > Activity.

You can view activity by choosing Window > Activity from the menu bar.

101
Q

A. If you can’t use your Apple ID to get into your phone, what do you do?

B. Wait for the “forgot your passcode?” prompt to appear and follow the onscreen instructions.

C. Put the phone in recovery mode and attempt to restore it in Apple Configurator.

D. Connect the phone to a mac and erase all content and settings.

A

C. Put the phone in recovery mode and attempt to restore it in Apple Configurator.

102
Q

You’ve forgotten your login password or it’s locked from too many failed attempts to log in.

What’s the alternative method to unlock FileVault and reset your password?

A

B. Use iCloud Account Recovery.

Instead of using a local recovery key, you can set up FileVault to use your iCloud account to reset the password and access your user account and files.

103
Q

Select three responses.

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

D. The password hasn’t been updated in the last 90 days.

E. You have multiple or duplicate passwords listed for the website.

A

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

104
Q

What devices is iOS 16 compatible with?

A

Phone 8 and newer
iPhone SE (2nd gen or later)

105
Q

What iPad models is Shared iPad compatible with?

A

iPad Pro
iPad 5th gen or later
iPad Air 2 or later
iPad mini 4th gen or later

106
Q

Which iPad models are compatible with MDM solutions?

A

iPad Pro
iPad 5th gen or later
iPad Air 2 or later
iPad mini 4th gen or later

107
Q

What steps should you take if your USB-C power adapter isn’t charging your Mac laptop?

A

Check power (test the power outlet)
Try another AC plug
Check the USB-C cable
Inspect the USB-C port for debris
Check Mac for updates

108
Q

What can you try if your Face ID isn’t working?

A

Check for updates.
Check your Face ID settings.
Check that nothing is covering your camera.
Restart your device.
Add an alternate appearance.
Reset Face ID and set up again.

109
Q

How do you generate a recovery key on a Mac?

A

System settings> Apple ID > (Account Details)
Password & Security, and click Turn On in the Recovery Key section.
Click Turn on Recovery Key.
Write down your key and keep it in a safe place.
Confirm your key on the next screen.

110
Q

How do you delete a user or group on a Mac?

A

System Settings > Users & Groups
Click the info button next to the User or Group you want to delete, then click Delete Account.
Select one of the onscreen options, and click Delete Account again.

111
Q

What folders are automatically set up on your Mac?

A

Applications
Library
System
Users
Home

112
Q

What Macs can run macOS Ventura?

A

MacBook, MacBook Pro, iMac: 2017 and later
MacBook Air and MacMini: 2018 and later
Mac Pro: 2019 and later
Mac Studio: 2022

113
Q

Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.

How does macOS handle changes to local documents that are stored in iCloud?

A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.

B. It caches the changes locally, then sends you a message to sync with iCloud when an internet connection becomes available.

C. It caches the changes and provides you with an Apple Push Notification when an internet connection to the iCloud servers is available.

A

A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.

114
Q

Which feature of macOS Recovery should you use when you need to transfer files from a Mac with Apple silicon?

A. Disk Utility

B. Share Disk

C. Share Files

D. Target Disk Mode

A

B. Share Disk

115
Q

Which three are required to have a secure token on a Mac?

A. Enable FileVault

B. Change Network settings

C. Approve system extensions

D. Approve macOS software updates

E. Install applications from unknown sources

A

A. Enable FileVault
C. Approve system extensions
D. Approve macOS software updates

116
Q

What does macOS use the bootstrap token for?

A. To unlock the macOS keychain

B. To recover the FileVault password

C. To allow standard users to install applications

D. To grant a secure token to any user logging in to a Mac

A

D. To grant a secure token to any user logging in to a Mac

117
Q

How should you set a reminder when you want to reply to an email later on your iPhone?

A. Tap the forward icon, then choose when to be reminded.

B. Tap the reply icon and tap Remind Me, then choose when to be reminded.

C. Tap the action icon and tap Remind Me, then choose when to be reminded.

D. Tap and hold the reply icon and tap Remind Me, then choose when to be reminded.

A

B. Tap the reply icon and tap Remind Me, then choose when to be reminded.

118
Q

Where can you find iCloud Drive?

A

iCloud Drive appears in the Finder sidebar

119
Q

Where do you go to see if there is an update available for your MAC?

A

Apple menu > System Settings, click General in the sidebar (you may need to scroll down), then click Software Update on the right.

120
Q

Which buttons do you press to start iOS sysdiagnose?

A. The volume up button and the side or top button

B. The side or top button

C. Both volume buttons and the side or top button

A

C. Both volume buttons and the side or top button

You press and hold both volume buttons and the side or top button for 1 to 1.5 seconds to start iOS sysdiagnose.

121
Q

How do you AirPrint from your Phone?

A

Open the app that you want to print from.
To find the print option, tap the app’s Share button or or the Actions button.
Scroll down and tap the Print button or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
Tap No Printer Selected and choose an AirPrint-enabled printer.
Choose the number of copies or other options, like which pages you want to print.
Tap Print in the upper-right corner.

122
Q

How can you tell sysdiagnose is running or has started on an iPad or phone?

A

When you release the buttons, iOS sysdiagnose starts, and iPad takes a screenshot. On iPhone, but not on iPad, you feel a short vibration when iOS sysdiagnose starts. These messages might also appear: ”Diagnostics are in flight” and “Perform the following” with Send Feedback and Ignore options.

123
Q

What is Lockdown Mode?

A

Lockdown Mode is an optional, extreme protection that’s designed for the very few individuals who, because of who they are or what they do, might be personally targeted by some of the most sophisticated digital threats. Most people are never targeted by attacks of this nature.

124
Q

When Lockdown Mode is enabled, some apps and features will function differently. How?

A

Messages - Most message attachment types are blocked, other than certain images, video, and audio. Some features, such as links and link previews, are unavailable.
Web browsing - Certain complex web technologies are blocked, which might cause some websites to load more slowly or not operate correctly. In addition, web fonts might not be displayed, and images might be replaced with a missing image icon.
FaceTime - Incoming FaceTime calls are blocked unless you have previously called that person or contact.
Apple services - Incoming invitations for Apple services, such as invitations to manage a home in the Home app, are blocked unless you have previously invited that person.
Shared Albums - Shared albums are removed from the Photos app, and new Shared Album invitations are blocked. You can still view these shared albums on other devices that don’t have Lockdown Mode enabled. When you turn off Lockdown Mode, you need to turn Shared Albums on again in your device settings.
Device connections - To connect your iPhone or iPad to an accessory or another computer, the device needs to be unlocked. To connect your Mac laptop with Apple silicon to an accessory, your Mac needs to be unlocked and explicit approval provided.
Configuration profiles - Configuration profiles can’t be installed, and the device can’t be enrolled in Mobile Device Management or device supervision while in Lockdown Mode.
Phone calls and plain text messages continue to work while Lockdown Mode is enabled. Emergency features, such as SOS emergency calls, are not affected.

125
Q

What does enabling Firewall do?

A

A firewall can protect your Mac from unwanted contact initiated by other computers when you’re connected to the internet or a network.

126
Q

NTFS Filesystem on USB stick is only supported in the files app on iOS/iPadOS?

A.True (Read & Write)
B. True (Read Only)
C. False

A

B. True (Read Only)

127
Q

Name three of the 6 wireless networks that provide secure access and encryption that ensure confidentiality of date sent over the air on an Apple device.

A

WPA2 Personal
WPA2 Enterprise
WPA2/WPA3 Transitional
WPA3 Personal
WA3 Enterprise
WPA3 Enterprise 192-bit security

128
Q

What devices support WPA3-Enterprise 192 bit security which includes support for 256 bit AES encryption?

A

iPhone 7 or later
iPad 5th generation or later
Apple TV 4K or later
Apple Watch series 3 or later
Mac computers (late 2013 or later, with 802.11ac or later)

129
Q

How do I change networks services order on my Mac?

A

Go to system settings>Network >in the sidebar click action pop up menu>select set service order>drag services into the order you want then click ok.

You can’t change order on VPN connections, they take priority.

130
Q

Which of the following doesn’t disconnect a device from a
Personal Hotspot?
A: Locking the screen
B: Turning off Wi-Fi
C: Turning off Bluetooth
D: Turning off Allow Others to Join

A

A. Locking the screen

131
Q

Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?

A: Backups can contain private information, such as passwords
B: You don’t need to review the backup because it’s encrypted
C: When you back up a device, only non personal information is backed up

A

A: Backups can contain private information, such as passwords

Before backing up a device, review the device’s content for any information you don’t want to restore to other devices.

132
Q

Which two security options are available on a Mac with Apple silicon? (Select two responses)
A. No Security
B. Full Security
C. Medium Security
D. Reduced Security

A

B. Full Security

D. Reduced Security

133
Q

Mario is setting up a new iMac to replace his previous Mac mini.
What’s the name of the step in Setup Assistant that Mario should use to transfer information from his old Mac to the new one?
(Scenario)
A. Time Machine
B. Transfer Data
C. Transfer information
D. Restore from Backup

A

C. Transfer information

134
Q

Which two apps can provide on-demand screen sharing even when the screen sharing service is turned off on a Mac? (Select two responses)
A. AirPlay
B. Messages
C. FaceTime
D. SharePlay
E. iCloud DirectConnect

A

B. Messages
C. FaceTime

135
Q

What do yo select when troubleshooting an installation issue when using the macOS installer?
A. Choose Window > Installer Log.
B. Choose Window > Recovery
Log.
C. Choose Utilities > Terminal, then type tail -f/private/var/log/ install.log.
D. Choose Utilities > Console, select Log Reports in the sidebar, and select install.log in the main window.

A

A. Choose Window >
Installer Log.

136
Q

Mario is setting up a new iMac to replace his previous Mac mini.
What’s the name of the step in Setup Assistant that Mario should use to transfer information from his old Mac to the new one?
(Scenario)
A. Time Machine
B. Transfer Data
C. Transfer information
D. Restore from Backup

A

C. Transfer information

137
Q

Which connector allows for two-way power and data exchange with accessories like the Magic
Keyboard with iPad?
A. USB-C Connector
B. Smart Connector
C. Magnetic Connector
D. Thunderbolt Connector

A

B. Smart
Connector

138
Q

Which software feature reduces the time your iPhone spends fully charged to reduce the wear on your battery and improve its lifespan?
A. Low Power Mode
B. Fastlane Charging
C. Optimized Battery Life
D. Optimized Battery Charging

A

D. Optimized Battery
Charging

139
Q

At which iPhone battery capacity is it considered to be degraded?
A. 80%
B. 85%
C. 90%
D.95%

A

A. 80%

140
Q

How should you turn on the firewall in System Settings on a
Mac?
A. Go to General > Sharing > Turn On Firewall.
B. Go to Internet Accounts > Turn On Firewall.
C. Go to Network > Firewall, then click the slider to turn it on.
D. Go to Privacy & Security >
Lockdown Mode, then click Turn
On.

A

C. Go to Network >
Firewall, then click the slider to turn it on.

141
Q

Which tool should you use to review macOS log files?
A. Console
B. Log Viewer
C. Archive Utility
D. Activity Monitor

A

A. Console

142
Q

Where should you configure Mail settings on iPhone?
A. Settings > Mail > Accounts
B. Settings > Accounts > Mail
C. General > Mail > Accounts
D. General > Internet Accounts >
Mail

A

A. Settings > Mail>
Accounts

143
Q

How should you open and close a file preview window after selecting a file in the Finder?
A. Option-click
B. Control-Click
C. Control-Option-click
D. Press the Space bar

A

D. Press the Space bar

144
Q

With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.
Which other option do vou have after you’ve restarted the Mac?

A

Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS
Recovery.

145
Q

What must you enter in Keychain
Access if you want to unlock an archived login keychain?

A

The old login password for the macOS user account before it was
reset
If you remember the old login password for your macOS user account, you can unlock an archived login keychain and move any items to your current login

146
Q

What can you do if you’re having issues sending a file with
AirDrop?

A

Adjust your AirDrop receiving settings in
Control Center.
You can adjust your AirDrop receiving settings in Control
Center if you’re having issues sending a file with AirDrop.

147
Q

Which method lets you transfer data and content directly from your current device to your new device?

A: iCloud
B: Computer
C: Quick Start

A

C: Quick Start

Quick Start directly transfers data and information from your current device to your new device.

148
Q

How many members can a Family
Sharing Group contain (including the organizer)?
A. 5
B. 6
C. 8
D. 10

A

B.6

149
Q

At what Wi-Fi signal level will trigger a Mac to search for a stronger Wi-Fi network?
A. -50 dBm
B. -70 dBm
C. -75 dBm
D. -80 dBm

A

C. -75 dBm

150
Q

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?
A. -50 dBm
B. -70 dBm
C.-80 dBm
D. -100 dBm

A

B. -70 dBm

151
Q

Which tool would you use to read logs on MacOS?
A. Terminal
B. Activity Monitor
C. Console
D. Hardware Information

A

C. Console

152
Q

What is the default filesystem on
which macOS needs to be
installed to?
A. ZFS
B. macOS Extended
C. APFS
D. Ext4
E. NTFS

A

C. APFS

153
Q

Where is app data stored in iOS and iPadOS?

A. /var/mobile/Applications/

B. /var/temp/Applications/

C. /temp/mobile/Applications/

D. /var/mobile/temp/Applications

A

/var/mobile/Applications/

154
Q

Which of the following is the type of link that is an actual link to the original file?

A. Hard link

B. Symbolic link

C. Firmlink

D. Copylink

A

B. Symbolic link

155
Q

What do you press if you want to terminate/cancel any running command in terminal?

A. Q

B. CTRL + Q

C. CTRL + N

D. CTRL + C

A

D. CTRL + C

156
Q

Where is app data stored in iOS and iPadOS?

A. /var/mobile/Applications/

B. /var/temp/Applications/

C. /temp/mobile/Applications/

D. /var/mobile/temp/Applications

A

A.
/var/mobile/Applications/

157
Q

Which of the following is the type of link that is an actual link to the original file?

A. Hard link

B. Symbolic link

C. Firmlink

D. Copylink

A

B. Symbolic link

158
Q

Where can you add a VPN configuration in macOS?

A

System Settings > Network > VPN & Filters > Add VPN Configuration

159
Q

Which two methods should you use to transfer data from your current iPhone using Quick Start?

A. Transfer over Wi-Fi
B.Download from iCloud
C.Transfer directly from previous device
D. Transfer directly from a backup using your Mac
E. Select an iCloud backup from a list of options that appear

A

B.Download from iCloud
C.Transfer directly from previous device

160
Q

What are tree benefits of Feedback Assistant?

A. It lets users try prerelease software.
B. It automatically creates screen recordings.
C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the device.

A

C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the device.

161
Q

What does enabling FileVault do?

A

FileVault encodes the information stored on your Mac, so that it can’t be read unless the login password is entered.

162
Q

What is a secure token?

A

A secure token is a wrapped version of a key encryption key (KEK) protected by a userʼs password.

163
Q

How do you change your recovery key or reset your password with FileVault?

A

First turn off FileVault, which requires your account password. You can then turn it on again to generate a new key and disable all older keys.

If you forget your account password or it doesn’t work, you might be able to reset your password.

164
Q

Which two System Settings can you use to change your login password if you are logged in to your user account?

A. Apple ID
B. Users & Groups
C. Internet Accounts
D.Privacy & Security
E. Touch ID & Passcode

A

B. Users & Groups
E. Touch ID & Passcode

165
Q

Where can you find configuration profiles that are installed on iPhone or iPad devices?

A. Settings>Control Center>VPN & Device Management
B.Settings>About>Profiles & Device Management
C.Settings>General>VPN & Device Management
D. Settings>Profiles & Device Management

A

C.Settings>General>VPN & Device Management

166
Q

Which three are features of Apple’s Rapid Security Response?

A.It automatically applies standard software updates.
B.It ignores managed software update delays.
C. It ships security fixes to users more frequently.
D. It CANNOT be uninstalled by the user.
E. It applies to the latest major operating-System version.

A

A. It automatically applies standard software updates.
B.It ignores managed software update delays.
C. It ships security fixes to users more frequently.

167
Q

What are three benefits of Feedback Assistant?

A.It offers a simple filing process for reporting.
B. It automatically creates screen recordings.
C. It lets users try prerelease software.
D.It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the device.

A

A. It offers a simple filing process for reporting.
D.It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the device

168
Q

What can administrator do?

A

An administrator can add and manage other users, install apps, and change settings.

169
Q

What can a standard user do?

A

Standard users can install apps and change their own settings, but can’t add other users or change others settings.

170
Q

What can a sharing only user do?

A

Sharing only users can access, shared files remotely, but can’t login to the computer or change settings.

171
Q

What is a guest user on a Mac?

A

Guest users are temporary users don’t use a password to login. They can’t change user or computer settings, and their files are deleted when they log out.

172
Q

How do you unsend a Mail message on an iphone?

A

Settings>mail>scroll down to unsend

173
Q

What is a “root” user and what can they do?

A

A “root” user is a superuser with read and write privileges to more areas of the system, including files in other macOS user accounts. Disabled by default and not intended for routine use.

174
Q

What does Universal Control let you use to work across all devices?

A

A single keyboard, mouse or trackpad.

175
Q

How is Safari different in Lockdown mode?

A

Certain complex web technologies are blocked, which might cause some websites to load more slowly or not operate correctly. In addition, web fonts might not be displayed, and images might be replaced with a missing image icon.

176
Q

How do you turn on Find My on the phone?

A

Go to settings>click on the name >tap find my

177
Q

How do you turn on Firewall on a Mac?

A

System settings>Network> Firewall

178
Q

How do you turn on FileVault on a Mac?

A

System settings>Privacy & Security >scroll down to turn FileVault on

179
Q

How do you delete or add a user/group on a Mac?

A

Go to system settings>select users and groups

180
Q

How do you add a VPN to a Mac?

A

Go to system settings >Network > Select the pop-up menu under other services and select add VPN.

181
Q

How do you add a VPN to an iPhone?

A

Go to settings >General> VPN device management

182
Q

WPA 3 personal

A

This is the most secure protocol currently available for Wi-Fi devices.

183
Q

WPA2/WPA3 Transitional

A

Is a mixed mode that uses WPA3 personal with devices that support that protocol while allowing older devices to use WPA2 personal ( AES ) instead.

184
Q

WPA2 Personal AES

A

This is appropriate when you can’t use one of the more secure models in this case also choose AES as the encryption or cipher type if available

185
Q

What happens when you update an Apple device?

A

Your iOS and macOS are updated, but your data and settings remain unchanged.

186
Q

What is the difference between updating an OS and upgrading an OS?

A

An update is when your Mac updates to a newer version of the currently installed macOS example 12.5 to 12.6. An upgrade is a major new version of macOS with a new name such as upgrading from Monterey to Ventura.

187
Q

You can recover files deleted from both iCloud Drive and other apps within how long?

A. 45 days
B. 90 days
C. 60 days
D. 30 days

A

D. 30 days

Apple Device Support Exam Practice 9L0-3023 (3 decks)

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