Therapeutic Communications (Ch. 4) Flashcards
What 4 elements does communication consist of?
- a sender
- a message
- a receiver
- feedback
4 reasons for failing to communicate?
- prejudice
- lack of privacy
- external distractions
- internal distractions
How to remember a name?
- say the name out loud 3x
- “see” the name in bold, capital letters
- “feel” yourself writing the name
What is the distance of the Intimate Zone?
0m-0.5m
What is the distance of the Personal Zone?
0.5m-1.2m
What is the measurement of the Social Distance?
1.2m-3.5m
What is the measurement of the Public Distance?
3.5m or more
When making eye contact becomes too much, how can you get relief?
Look at the bridge of the patients nose
What are leading questions?
Questions framed to guide the direction of the patients answers
Eg. Are you having chest pain?
What are open ended questions?
Questions that permit unguided, spontaneous answers?
Eg. What happened that led you to call 911?
What are closed/direct questions?
Questions that ask for specific information and require only very short yes-or-no answers.
Eg. Did you eat lunch?
What verbal task should you never do while your patient is talking?
You should never finish the patients sentence
What do children pick up on easily?
Anxiety
What should you never tell a child?
That something will not hurt them, when in actuality, it will
How should you talk to elderly patients?
Slowly and clearly
