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Therapeutic Communications > Therapeutic Communications > Flashcards

Therapeutic Communications Flashcards

1
Q

the person we think we should be and the person we would like to become

A

Ideal Self

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2
Q

how we want others to see us. we may have many public selves, depending upon the circle of people with whom we have contact. this is our reputation.

A

Public Self

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3
Q

the inner, natural self, authentic, and spontaneous. when you are most true to yourself and transparent to others

A

Real Self

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4
Q

the inner “shaming” voice.

A

Critic Self

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5
Q

knowing oneself as an individual

A

Self-Awareness

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6
Q

important points for effective team communication

A

Listen carefully to others
Explain their ideas clearly
Clarify others’ ideas as necessary
Express feelings in a nonthreatening manner
Check for feelings based on nonverbal cues
Initiate conversations with others if there appears to be tension
Encourage others to be effective communicators

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7
Q

HIPAA rules for both email and fax

A

be concise and to the point
respond in a timely fashion and answer all questions
use proper spelling and grammar
do not attach unnecessary files
do not write in CAPITALS
add disclaimers to the email or fax
read any email/fax carefully before sending
any clinical email/fax regarding a client should be copied and placed in the medical record

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8
Q

personal space parameters

A

Intimate - touching to 1 1/2 feet
Personal - 1 1/2 to 4 feet
Social - 4 to 12 feet
Public - 12 to 15 feet

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9
Q

finger-tapping gesture perceived meaning

A

Impatience, Nervousness, Rudeness

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10
Q

shrugged shoulders gesture perceived meaning

A

Indifference, Discouragement

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11
Q

rubbing the nose gesture perceived meaning

A

Puzzlement

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12
Q

whitened knuckles and clenched fists gesture perceived meaning

A

Anger

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13
Q

fidgeting gesture perceived meaning

A

Nervousness, Anxiety

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14
Q

refers to the sharing of information via the spoken word

A

Verbal Communication

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15
Q

information shared without spoken words

A

Nonverbal Communication

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16
Q

5 C’s of communication

A 
Complete
Clear
Concise
Cohesive
Courteous
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17
Q

5 basic elements involved in the communication cycle

A 
the Sender
the Message
the Transmission or Mode of Communication
the Receiver
Feedback
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18
Q

the Sender

A

begins the communication cycle by creating or encoding the message

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19
Q

the Message

A

the content to be communicated

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20
Q

the Transmission

A

how the message is actually sent

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21
Q

the Receiver

A

the recipient of the sender’s message. must decode the message

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22
Q

Feedback

A

occurs when the receiver and sender both verify their perception of the message

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23
Q

six questions to ask before entering a helping profession

A

Do you genuinely enjoy helping people in a therapeutic manner?
Can you feel comfortable assuming a “servant” role for those in need?
Will you be able to treat any person as a “guest” no matter what their special circumstances may be?
Can you be open to people and accept their differences?
Can you be firm, yet gentle?
Can you keep yourself out of a codependent relationship with those you help?

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24
Q

list six steps to successful professional communication

A

Focus your observation
Fully engage in listening
Become skilled in asking open-ended questions
Be intentional about affirming clients’ feelings
Avoid placing blame
Help clients ask questions and/or express their concerns

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25
Q

Therapeutic Communication

A

the interaction taking place between the provider and the client that is important to enhance both the physical and emotional needs of the client

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26
Q

Technical Skills

A

represent those specialized tasks taht are required to deliver and support medical care. it includes

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27
Q

Kinesics

A

study of the body and its static and dynamic position as a means of communication

28
Q

health care professional should have three listening goals

A

to improve listening skills sufficiently so that clients are heard accurately
to listen for what is not being said or for information transmitted only by hints
to determine how accurately the message has been received

29
Q

Health Insurance Portability and Accountability Act

A

government rules, regulations, and procedures resulting from legislation designed to protect the confidentiality of patient information

30
Q

Social Media

A

forms of electronic communication such as Web sites or blogs that enable users to share content or to participate in social networking, sharing ideas, and personal messages

31
Q

Self-awareness

A

knowing oneself as an individual

32
Q

A provider who stands over a client can be viewed as intimidating and assuming a position of

A

Superiority

33
Q 
Which of the following is most important regarding team communication?
Collaboration
Distraction
Emailing all information
Making assumptions
A

Collaboration

34
Q

Which of the following is true about therapeutic communication?
Specific and well-defined professional skills are required
There is no influence by personal feelings of self
It takes place only in verbal communication
It does not change with culture

A

Specific and well-defined professional skills are required

35
Q

Which of the following best defines effective listening?
It is the passive part of communication, making it unimportant
It requires concentration and is very active
It comes naturally to most individuals and is the easiest part of communication
It pays attention only to the spoken word

A

It requires concentration and is very active

36
Q

Who must provide release of information consent before patient information can be provided through email?

A

Client

37
Q

Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image?

A

Self-awareness

38
Q 
Communication using electronic media does not easily evaluate which of the following.
Cultural diversity
Nonverbal cues
Listening skills
Content credibility
A

Nonverbal Cues

39
Q

a PCP might use social media to remind everyone to get a flu shot
True
False

A

True

40
Q

A PCP might use social media to report laboratory results to a patient.
True
False

A

True

41
Q

HIPAA has very specific guidelines for electronic transmission of the clients’ _____.

A

Personal health information

42
Q

Many health care providers now offer patients the option of receiving communications and setting appointments via social media.
True
False

A

True

43
Q

Effective team communication is always more effective face-to-face.
True
False

A

False

44
Q

Effective team communication is

A

built on trust

45
Q 
Choose the answer that best defines the following statement: Cultivates a positive outlook.
Attitude
Competency
Attention to detail
Communication
A

Attitude

46
Q

The primary sensory skill involved in verbal communication is

A

listening

47
Q

______ is often used to express deep feelings that are impossible to express verbally, but healthcare professionals must be sensitive to a client’s level of acceptance to it.

A

touching

48
Q

How are technical skills best described?

A

They include specialized tasks that are required to deliver and support medical care

49
Q

Which of the following is true about email communication?
Emails should be concise and contain a disclaimer.
Emails are completely private and risk free.
Email communication is casual.
It is acceptable to use slang and unapproved abbreviations in emails.

A

Emails should be concise and contain a disclaimer

50
Q

The goals of effective listening include all of the following EXCEPT
determining how accurately the message was received
hearing clients accurately
listening to what is not being said
providing a response that offers a solution

A

providing a response that offers a solution

51
Q

The ___ is most likely either spoken or written.

A

Message

52
Q

Therapeutic communication involves both professional and ___________ skills.

A

technical

53
Q

One characteristic of empathy is that it ​

A

identifies with the client and feels what he or she is feeling

54
Q

There are multiple ways to transmit a message.
True
False

A

True

55
Q

Because body language and facial expressions can be very personal and culturally based, nonverbal communication is rarely misinterpreted.
True
False

A

False

56
Q

Becoming skilled in professional interactions requires

A

caring about the client

57
Q

What percentage of communication accounts for what is actually being said?

A

7%

58
Q 
Jenna learned many positive social skills from her former teacher, Mrs. Adams. Which of the following terms would describe Mrs. Adams?
Role model
Informant
Acquaintance
Friend
A

Role Model

59
Q 
Choose the answer that best defines the following statement: Does not include unnecessary information.
Conciseness
Clustering
Congruency
Cohesiveness
A

Conciseness

60
Q

According to experts, what percentage of communication is nonverbal?

A

70%

61
Q 
Steven’s mom died of cancer when he was 16 years old. He now leads a support group for children whose parents have cancer. Which of the following is the best explanation for why Steven relates to these children?
Life Experiences
Culture
Mentorship
Economic Factors
A

Life Experiences

62
Q

Professional Skills inculde

A

communication, presentation, empathy, attitude, competency, integrity, and attention to detail

63
Q

Professional Communication

A

written communication is clear and concise and reflects clinic image
nonverbal communication reflects acceptance, values client, and expresses willingness to help

64
Q

Presentation

A

Appears dressed and groomed appropriately
Demeanor or outward behavior and conduct is respectful
Expresses kindness, caring, and respect

65
Q

Empathy

A

Identifies with client, feels what client is feeling

66
Q

Attitude

A

Cultivates a positive outlook, supportive

67
Q

Competency

A

knowledgeable, skilled, competent in performing skills, dependable, demonstrates initiative, desires to continue to learn

Therapeutic Communications (2 decks)

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