Therapeutic Communication

Question 1

what is therapeutic communication

Answer 1

healing dialogue between 2 people that relies on spontaneous expression of feelings
professional and goal directed

Question 2

body language in therapeutic communication

Answer 2

face client from side angle
maintain eye contact
use open arm stance
use natural/soft smile

Question 3

4 criteria of successful communication

Answer 3

efficiency
appropriateness
flexibility
feedback

Question 4

techniques to address special communication needs

Answer 4

be patient
keep it simple
be respectful
ensure client comprehension - if anxious, may repeat

Question 5

therapeutic communication techniques

Answer 5

active listening - restating
use of silence - reflection
seek clarification - clarify thoughts
present reality - state facts
give info - not the same as giving advice
summarize - highlight main ideas

Question 6

non-therapeutic communication

Answer 6

giving advice **
minimize feelings
false reassurance
why questions
value judgments