therapeutic communication

Question 1

the process of communication: elements

Answer 1

sender, communication channel, receiver, feedback

Question 2

forms of communication

Answer 2

written/ electronic, verbal, non-verbal, intrapersonal, interpersonal

Question 3

verbal communication

Answer 3

vocabulary, pacing, intonation, clarity & brevity, timing & relevance

Question 4

nonverbal communication

Answer 4

eye contact, facial expression, posture, gait, gesture, personal appearance, sounds, silence

Question 5

verbal and nonverbal communication need to be consistent with one another because

Answer 5

avoids confusion, prevents sending “mixed” messages

Question 6

intimate zone

Answer 6

0-18 inches

Question 7

personal zone

Answer 7

18 in- 4ft

Question 8

social zone

Answer 8

4-12 ft

Question 9

public zone

Answer 9

12 + ft

Question 10

the nurse- client relationship

Answer 10

orientation(trust), working, termination

Question 11

SBAR

Answer 11

situation, background, assessment, recommendation

Question 12

listening skills (SOLER)

Answer 12

sit facing patient, open posterior and observe, lean toward patient, establish eye contact, relax

Question 13

other communication techniques

Answer 13

silence, therapeutic touch, sharing observations, open ended questions, reflective, offering self

Question 14

responses to avoid

Answer 14

false reassurance, close ended questions, giving advice, personal terms, “why” questions