Thera com

Question 1

The basic elements of human interaction that allows people to establish, maintain and improve contacts witch each other

Answer 1

Communication

Question 2

Levels of communication

Answer 2

Intrapersonal
Interpersonal
Public

Question 3

Occurs within the individual

Answer 3

Intrapersonal

Question 4

Interaction between 2 people or a small group

Answer 4

Interpersonal

Question 5

Stimulus which motivates a person to communicate with another

Answer 5

Referent

Question 6

Person that initiates the interpersonal communication or message

Answer 6

Sender or encoder

Question 7

Information sent or expressed by the sender

Answer 7

Message

Question 8

Conveying message is sent

Answer 8

Channels

Question 9

Person to whom message is sent

Answer 9

Receiver or decoder

Question 10

Verbal or non verbal message response to the message

Answer 10

Feedback

Question 11

Spoken or written words

Answer 11

Verbal

Question 12

tone of voice and speaking slowly

Answer 12

pace and intonation

Question 13

use laymans term avoid medical term

Answer 13

simplicity

Question 14

Clear, direct, brief and use few words

Answer 14

Clarity and Brevity

Question 15

relevant clients conditions

Answer 15

Timing and relevance

Question 16

age and educational background of receiver

Answer 16

Adaptability and flexibility

Question 17

Cognitive skills, interpersonal skills and right attitude

Answer 17

Credibility

Question 18

Professionally and limited

Answer 18

Humor

Question 19

1st thing to notice, within 20sec-4min notice

Answer 19

Personal appearance

Question 20

reflects attitude emotions, self concept and physical wellness

Answer 20

Posture and gait

Question 21

A wave of hand, shifting of feet clarify the spoken word

Answer 21

Gestures

Question 22

Be cautious because of strong social norms govern its use

Answer 22

Touch

Question 23

A message between a message that conveys the messengers attitude toward self and message

Answer 23

Metacommunication

Question 24

Personal view of events

Answer 24

Perception

Question 25

Environment provided by the parents during childhood affects the ability to communicate

Answer 25

Development

Question 26

Standards that influence behavior

Answer 26

Values

Question 27

Use of space in interpersonal relationships or distance between communicators

Answer 27

Proxemics

Question 28

Body up (0) to 18 inches

Answer 28

Intimate

Question 29

18 inches to 4 feet

Answer 29

Personal

Question 30

4 feet to 12 feet

Answer 30

Social

Question 31

more than 12 feet

Answer 31

Public

Question 32

Takes decision making away from the client

Answer 32

Giving an opinion

Question 33

Discourage open communication. Genuine, truthful reassurance is important in validating clients self worth and sense of hope

Answer 33

Giving false reassurance

Question 34

leaves the client concerns, often ignored

Answer 34

Being defensive

Question 35

Excessive praise implies that the behavior is the only acceptable one

Answer 35

Showing approval or disapproval

Question 36

inhibits communication and threatens a nurse client relationship

Answer 36

Stereotyping

Question 37

Can cause resentment, insecurity and mistrust

Answer 37

asking WHY

Question 38

definitely rude and shows lack of empathy

Answer 38

Hanging the topic inappropriately

Question 39

The nurse offers to stay with the client and either talk or just sit quietly

Answer 39

Offering self

Question 40

the nurse invites the client to select a topic

Answer 40

Providing broad opening

Question 41

the nurse acknowledges that something or someone exists or has changed in some way

Answer 41

Making an observation

Question 42

The nurse makes an offer to work together with the client

Answer 42

Suggesting collaboration

Question 43

The nurse allows the verbal communication to stop

Answer 43

Providing silence

Question 44

The nurse acknowledges that he or she heard and understood what the client said

Answer 44

Accepting messages

Question 45

The nurse provides brief interjection that let the client know that he or she is on the right tract and should continue

Answer 45

Providing general leads

Question 46

The nurse asks more details or discuss more fully

Answer 46

exploring

Question 47

The nurse offers select one topic for exploration from among several possible topics presented by the client

Answer 47

Focusing

Question 48

The nurse lets the client know that what was said was unheard

Answer 48

Asking for clarification

Question 49

The nurse paraphrases what the client has said.

Answer 49

Restating

Question 50

"Dont worry you will feel better in a few weeks' "dont worry, i had an operation just like it, it was easy"

Answer 50

False assurance

Question 51

"what you should do..." "if i were you.."

Answer 51

Giving advise

Question 52

"I don't like when you.." "please, don't ever talk about.."

Answer 52

Rejecting

Question 53

"Everybody feels that way" " why you shouldn't feel that way?"

Answer 53

Belitlling

Question 54

"tell me more about your relationship with other men"

Answer 54

probing

Question 55

"Good morning, i am ____, your student nurse. How old are you? what brought you to the hospital.."

Answer 55

Overloading

Question 56

"gee, the weather is beautiful outside"

Answer 56

Cliches