theories (organization design)

Question 1

what are the theories of management?

3

Answer 1

classical theory
human relations theory
management science/operation research

Question 2

define classical theory

Answer 2

• focuses on tasks, structure and authority
• unity of command

Question 3

define human relations theory

Answer 3

views organization as a social system and recognizes the existence of the informal organization

Question 4

define management science / operation research

theory

Answer 4

emphasizes research on operations and the use of quantitative techniques to help managers make decisions

Question 5

modern management theories

3

Answer 5

systems approach
contingency approach
chaos theory

Question 6

define systems approach

Answer 6

interdependent parts working together to achieve a common goal

Question 7

contingency approach

Answer 7

holds that managerial activities should be adjusted to fit the situation

Question 8

chaos theory

Answer 8

complex and unpredictable dynamics if systems that recognizes the organizational events are rarely controlled

Question 9

strategic management values

Answer 9

external threats
values of the organization
organizations resources and capabilities
structure the organizations components (authority, responsibility, communication)

Question 10

the 5 keys to strategic management

Answer 10

• strategic plan
• strategic formulation
• strategic thinking
• total value
• strategic success

Question 11

strategic management - planning

writing, then…

Answer 11

writing:
- vision
- philosophy
- slogan, mission
- strategic plans, intermediate plans
- policies, procedures, schedules, rules

then…:
implementing
following up
and controlling the plans

Question 12

4 main functions of management

Answer 12

planning:
- developing activies required to accomplish organization objectives and the most effective way of doing so

strategic planning:
- policies, procedures, standing plans, single use plans, rules

Vision:
- organizations view of the future

organization:
- formal structure through which work is divided, defined and coordinated

Question 13

list 7 functions (roles) of management

Answer 13

planning
organizing
staffing
directing
coordinating
reporting
budgeting

Question 14

list 6 management tools

Answer 14

organizational chart
job description
job specification
work schedule
employee schedule
policies, procedures, rules

Question 15

planning

Answer 15

developing the activities required to accomplish organizational objectives and the most effective way of doing so

Question 16

staffing

Answer 16

the personnel function of employing and training people, and maintaining favorable work conditions

Question 17

directing

Answer 17

the continuous process of making decisions, conveying them to subordinates, and assuring appropriate actions

Question 18

coordinating

Answer 18

interrelating the various parts of a process to create a smooth workflow

Question 19

reporting

Answer 19

keeping supervisors, managers, and subordinates informed concerning responsibilies

Question 20

budgeting

Answer 20

fiscal planning, accounting and coordinating

Question 21

4 steps of developing the framework of an organization

Answer 21

1. determine and define objectives
2. analyze and classify the work to be done
3. describe in detail the actual work to be done
4. determine and specify relationship between workers and management

Question 22

managerial roles may be classified as:

3

Answer 22

interpersonal: leader, liaison, figurehead
informational: monitor, spokesperson, disseminator
decisional: Entrepreneur, disturbance handler, negotiator, resource allocator

Question 23

what are the 3 types of organizations

Answer 23

line authority:
- each person is directly responsible to the person ranking above him or her

staff authority:
- assist the lines in an advisory capacity

Functional authority:
- an individual delegates limited authority over a specific activity to another person

Question 24

skills of managers

3

Answer 24

technical:
- allow one to perform specialized activities

human skills:
- understanding and motivating individuals and groups

conceptual skills:
- understanding and integrating the activities and interests of the organization towards a common objective

Question 25

scheduling of employees

aspects to be analyzed

Answer 25

menu pattern
form in which food is purchased
method of preparation
total quantity needed

Question 26

what do foodservice managers do?

Answer 26

staff recruitment, orientation and training
monitoring staff workload, safety and performance
develop and monitor budgets
prepare financial reports
ensure food quality, safety and sanitation
menu planning and adaptation
strategic planning

Question 27

who would the nutrition services, HR training manager and procurement services manager report to?

Answer 27

administrator

Question 28

who would nutrition services supervisor and admin support report to?

Answer 28

nutrition services manager

Question 29

who would nutrition services executive chef and nutrition services reciever / inventory control supervisor report to?

Answer 29

nutrition services supervisor

Question 30

who do food service staff such as cooks, dishwashers and cashiers report to?

Answer 30

nutrition services supervisor