theories (organization design) Flashcards
what are the theories of management?
3
classical theory
human relations theory
management science/operation research
define classical theory
- focuses on tasks, structure and authority
- unity of command
define human relations theory
views organization as a social system and recognizes the existence of the informal organization
define management science / operation research
theory
emphasizes research on operations and the use of quantitative techniques to help managers make decisions
modern management theories
3
systems approach
contingency approach
chaos theory
define systems approach
interdependent parts working together to achieve a common goal
contingency approach
holds that managerial activities should be adjusted to fit the situation
chaos theory
complex and unpredictable dynamics if systems that recognizes the organizational events are rarely controlled
strategic management values
external threats
values of the organization
organizations resources and capabilities
structure the organizations components (authority, responsibility, communication)
the 5 keys to strategic management
- strategic plan
- strategic formulation
- strategic thinking
- total value
- strategic success
strategic management - planning
writing, then…
writing:
- vision
- philosophy
- slogan, mission
- strategic plans, intermediate plans
- policies, procedures, schedules, rules
then…:
implementing
following up
and controlling the plans
4 main functions of management
planning:
- developing activies required to accomplish organization objectives and the most effective way of doing so
strategic planning:
- policies, procedures, standing plans, single use plans, rules
Vision:
- organizations view of the future
organization:
- formal structure through which work is divided, defined and coordinated
list 7 functions (roles) of management
planning
organizing
staffing
directing
coordinating
reporting
budgeting
list 6 management tools
organizational chart
job description
job specification
work schedule
employee schedule
policies, procedures, rules
planning
developing the activities required to accomplish organizational objectives and the most effective way of doing so
staffing
the personnel function of employing and training people, and maintaining favorable work conditions
directing
the continuous process of making decisions, conveying them to subordinates, and assuring appropriate actions
coordinating
interrelating the various parts of a process to create a smooth workflow
reporting
keeping supervisors, managers, and subordinates informed concerning responsibilies
budgeting
fiscal planning, accounting and coordinating
4 steps of developing the framework of an organization
- determine and define objectives
- analyze and classify the work to be done
- describe in detail the actual work to be done
- determine and specify relationship between workers and management
managerial roles may be classified as:
3
interpersonal: leader, liaison, figurehead
informational: monitor, spokesperson, disseminator
decisional: Entrepreneur, disturbance handler, negotiator, resource allocator
what are the 3 types of organizations
line authority:
- each person is directly responsible to the person ranking above him or her
staff authority:
- assist the lines in an advisory capacity
Functional authority:
- an individual delegates limited authority over a specific activity to another person
skills of managers
3
technical:
- allow one to perform specialized activities
human skills:
- understanding and motivating individuals and groups
conceptual skills:
- understanding and integrating the activities and interests of the organization towards a common objective
scheduling of employees
aspects to be analyzed
menu pattern
form in which food is purchased
method of preparation
total quantity needed
what do foodservice managers do?
staff recruitment, orientation and training
monitoring staff workload, safety and performance
develop and monitor budgets
prepare financial reports
ensure food quality, safety and sanitation
menu planning and adaptation
strategic planning
who would the nutrition services, HR training manager and procurement services manager report to?
administrator
who would nutrition services supervisor and admin support report to?
nutrition services manager
who would nutrition services executive chef and nutrition services reciever / inventory control supervisor report to?
nutrition services supervisor
who do food service staff such as cooks, dishwashers and cashiers report to?
nutrition services supervisor
