Theme 2.4

Question 1

Job production

Answer 1

Production of one off items to meet the specific needs of each individual customer

Question 2

Batch production

Answer 2

Identical items are produced in small groups at the same time

Question 3

Flow production

Answer 3

A capital intensive production technique where items flow along the production line in a continuous process

Question 4

Cell production

Answer 4

A form of flow production when the production line is split into a series of self contained cells

Question 5

Productivity

Answer 5

A measure of output per unit of input in a given period of time

Question 6

Efficiency

Answer 6

Maximising the output achieved from given inputs including machinery in a given period of time

Question 7

Capital intensive

Answer 7

Production that uses a relatively high proportion of capital such as machinery

Question 8

Labour intensive

Answer 8

Production that uses a relatively high proportion of labour

Question 9

Capacity utilisation

Answer 9

A measure of the percentage of potential output that is actually being achieved

Question 10

Under utilisation

Answer 10

A firms resources are not being used close to full capacity

Question 11

Over utilisation

Answer 11

The firm is operating above full capacity

Question 12

Stock

Answer 12

A current assets held by a business to meet the demand of customers

Question 13

Stock control

Answer 13

The mechanism that a company uses to maintain this level of stock

Question 14

Stock control diagrams

Answer 14

a graphical representation of the flow of stock represented within a business

Question 15

Lead time

Answer 15

The time it takes between placing an order and receiving delivery

Question 16

Reorder level

Answer 16

The level of stock which triggers an order

Question 17

Buffer stock

Answer 17

Stock held by a business to cope with unforeseen circumstance

Question 18

Lean production

Answer 18

Working practices that focus on cutting waste whilst maintaining or improving quality

Question 19

Implications of poor stock control

Answer 19

Damaged reputation for failing to meet customer needs

Waste of resources if excess stock becomes out of date

Question 20

Quality

Answer 20

Ability of a good or service to meet customers expectations

Question 21

Quality management

Answer 21

Processes by which a business meets the customers expectation and reality to quality

Question 22

Quality control

Answer 22

The checking of a good or service before it is delivered to a customer

Question 23

Quality assurance

Answer 23

The checking of a product or service at each stage of production

Question 24

Quality circles

Answer 24

Inferno groups of workers who volunteer to meet on a regular basis to discuss issues relating to the workplace

Question 25

Total quality management

Answer 25

Passing the product on only if it is correct

Get it right first time

Question 26

Kaizen

Answer 26

Continuous improvements in the production process