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A Level Business > Theme 1.4 Managing people > Flashcards

Theme 1.4 Managing people Flashcards

1
Q

authority?

A

having power or control over something

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2
Q

Line manager?

A

The person immediately above the worker, to whom the worker is answerable

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3
Q

Chain of command?

A

The levels of authority in a business

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4
Q

Levels of hierarchy?

A

The layers of authority in a business where each level has authority over the levels below

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5
Q

Delayering

A

Removing tiers of management usually in the middle

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6
Q

Span of control?

A

The number of people that a person is responsible for in a business

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7
Q

Delegation?

A

The passing down of authority to more junior employees

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8
Q

Subordinate?

A

A person under the authority or control of a line manager within an organisation

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9
Q

What is a tall structure?

A

One with a long chain of command, narrow span of control

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10
Q

What is a tall structure?

A

One with a long chain of command and narrow span of control

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11
Q

2 positives of a tall structure?

A

More chances for promotion which will increase motivation

Managers have less employees under their control

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12
Q

2 disadvantages of a tall structure?

A

Slower communication
Higher costs due to more managers

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13
Q

2 advantages of delegation as non-financial motivation?

A

Reduce management and workload

Can provide on the job employees

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14
Q

disadvantage of delegation as non-financial motivation?

A

can overwork the subordinate and cause stress

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15
Q

Delegation: Motivation will only improve if…

A

the subordinate has the time and skills to complete the task/s

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16
Q

consultation?

A

A process of formally discussing an issues e.g. between managers and employees

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17
Q

Advantage of consultation as non-financial motivation?

A

Helps solve any issues that employees may have and creates better relationships and better work environment

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18
Q

Disadvantage of consultation as non-financial motivation?

A

Managers may jsut ignore queries which will cause tension with employees which could reduce productivity

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19
Q

Consultation: Motivation will only improve if…?

A

Their queries and issues are resolved efficiently

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20
Q

Empowerment?

A

Giving employees more control over their working lives e.g. delegation, training

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21
Q

Advantage of empowerment as non-financing method of motivation?

A

Employees can plan their own work and overall the more independent

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22
Q

3 disadvantages of empowerment as a non-financial method of motivation?

A

Time consuming to train employees

Could be costly

May not be productive if they’re not being watched

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23
Q

Teamworking?

A

Organizing employees into teams

24
Q

3 advantages of team-working as a non-financial method of motivation?

A

Creates good working relationships

Employees can take control and be independent without a manager

Lower risk of burnout

25
Q

3 disadvantages of teamworking?

A

Can cause disagreements
No clear leader
Some workers may do a lot more than others

26
Q

Flexible working?

A

Helps employees choose and balance work life with home life e.g. choose when they work

27
Q

3 advantages of flexible working as a non-financial method of motivation?

A

Increase employee retention and satisfaction

Allows freedom

Fewer absences and reduce stress

28
Q

2 disadvantages of flexible working as a non financial method of motivation?

A

Can increase employee loneliness if they’re choose to work from home
May not stay disciplined and not work many hours

29
Q

Job enrichment?

A

Giving employees greater responsibility by increasing the range and complexity of what they’re asked to do

30
Q

2 advantages of job enrichment?

A

More opportunities to develop new skills

Increase likelihood of performance-based rewards

31
Q

3 disadvantages of job enrichment as a non financial method of motivation?

A

-Increased workload

-Miscommunication and insufficient skills

-Can lead to reduced quality and lower productivity

32
Q

Job rotation?

A

Moving or rotating employees through a series of different jobs

33
Q

3 advantages of job rotation as a non-financial motivator?

A

-Helps increase/reduce boredom

-Helps the employee develop multiple skills

-Easier to cover absent employees

34
Q

3 disadvantages of job rotation?

A

-Increase amount of training which can be costly and time consuming

  • Employees may dislike their jobs
  • May reduce productivity due to unfamiliarity and confusion
35
Q

Job rotation: Motivation will only improve if…?

A

The employee is not overloaded with work and has the skills to complete the other tasks

36
Q

Job enrichment: Motivation will only improve if…?

A

The workers have the necessary skills and training

37
Q

Job enlargement?

A

Widening the activities that a worker is asked to do

38
Q

3 advantages of job enlargement as a non financial motivator?

A

-Skill development

-Reduced boredom which will in increase retention

-Personal growth

39
Q

3 disadvantages of job enlargement?

A

More stress for employees
- Reduced productivity
- Training which will be costly and time consuming

40
Q

Price rate?

A

Gives a payment for each item produced

41
Q

2 advantages of piece rate?

A

Increased productivity and determination

Helps businesses save money of workers are not being productive

42
Q

3 disadvantages of piece rate as a financial motivator?

A

Quality of work may decrease because workers are working extremely quick

Workers may be overworked

No sick pay for employees which may result in them coming in when they’re ill /have a very important event

43
Q

Commission?

A

A payment made to employees based on their performance or for completing a task e.g. sales person

44
Q

3 advantages of commission as a financial motivator?

A

increases productivity

Attracts customers as salespeople will be extra helpful when trying to sell something

Potential of earning a lot of money

45
Q

2 disadvantages of commission?

A

Uncertain long term security as possible of earning very little if sales are not generated

Can create negative competitiveness and create arguments

46
Q

Bonus?

A

A payment an employer gives to staff in addition to their basic wages due to their impressive performance

47
Q

2 advantages of a bonus?

A

Encourages employees to work harder and be more productive

Make employees feel valued and appreciated

48
Q

3 disadvantages of a bonus as a financial motivator?

A

Employees may become less productive due to unrealistic expectations

May financially damage the business but they need to give bonuses to retain employees

May encourage aggressive competitiveness

49
Q

Profit sharing?

A

When employees get a share of the profits of the business

50
Q

2 advantages of profit sharing as a financial motivator?

A

Increase employee retention

Employees feel valued and appreciated and can contribute to the decision making more

51
Q

Disadvantage of profit sharing?

A

Rewards may not be equal

52
Q

Performance related pay?

A

Links an employee’s salary increase to their individual performance

53
Q

3 advantages of performance related pay?

A

Increase productivity and hard work so employees can earn more

Can make employees feel valued and appreciated

Increase employee retention

54
Q

3 disadvantages of performance related pay as a financial motivator?

A

Targets set by managers may be unrealistic which will demotivate employees

Costly for the business

Can cause unhealthy competition between employees

55
Q

Performance related pay will only increase motivation if….?

A

The business recognises and rewards hard work

A Level Business (4 decks)

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