THEME 1.4: MANAGING PEOPLE Flashcards
flexible workforce:
-a HR strategy that uses temporary, part-time and peripheral workers to make it easier to respond to fluctuations in demand
what are some examples of flexible work?
-part time/ temporary contract
-outsourcing (getting specialists to complete a specific task)
-flexible hours
-work from home
-multi skilling (the ability of workers to carry out a range of tasks)
part-time workers:
-are contracted to work less hours then a full time employee
temporary employees:
-contracted to work for a business for a specified period of time
what is dismissal?
-when an employee’s contract is terminated due to a breach of the terms of that contract by the employee. this could be incompetence or a disciplinary matter (e.g. theft or behaviour)
what is redundancy?
-a form of dismissal when an employee’s contract of employment is terminated as it no longer exists
2 types of employer/employee relationship:
-individual approach and collective approach
individual approach:
-each employee represents themselves.
- each employee would negotiate with management for their own interests
- decisions would be made on a one to one basis rather than for the whole workforce
- individuals may be better equipped for their own corner
- managers can judge each case on individual merit
collective approach:
-giving a voice to employees through a recognised body that represents them
- in large discussions one to one discussion in not a realistic option
- the elected voice must have a clear remit and the objectives should be understood by all related parties
what are trade unions?
-(3rd party) national organisations with a remit to protect their members and improve their economic and working conditions. they represent members through collective bargaining
key objectives of trade unions:
-securing jobs, maximising pay, ensuring safe and acceptable working conditions and fair treatment of members by employees
what is industrial action?
-when the employees take sanctions to try and impose pressure on the employer (e.g. work to rule, lobbying or as a last resort a strike)
what are work councils?
-elected workers to consult with their employer and represent all workers with trustful co-operation, no authority to strike
what are employee committees?
-employees volunteer their time to make suggestions to improve he workplace
what is the recruitment process?
-the steps undertaken by a business from identifying the need for a new employee to attracting suitable candidates
2 types of recruitment:
-internal and external
internal recruitment (adv+disadv) :
adv
= lower recruitment costs
=improved promotion prospects for employees potentially increasing motivation
= quicker process
= known abilities of candidates
= shorter induction period
disadvantage
= reduces talent available
= limits the number of applicants
= missed opportunity and new ideas]= potential friction between internal candidates
external recruitment (adv+disadv)
adv
= increases talent
= provides new ideas
= introduce expertise from elsewhere
= increases the number of applicants and therefore choice
disadvantages
= increases recruitment costs
= can upset internal candidates
= may be difficult to accurately assess skills and personality during election process
what factors impact process of recruitment and selection?
-job level
-size of business
-cost
-availability of labour
what changes in the workplace may require training to be given?
-technology
-changes in legislation
main types of training:
-induction
-on the job
-off the job
what is Induction training?
-Induction training is important as it enables a new recruit to become productive as quickly as possible. It can avoid costly mistakes by recruits not knowing the procedures or techniques of their new jobs.
what is included in Induction training?
-Learning about the duties of the job
-Meeting new colleagues
-Seeing the layout of the premises
-Learning the values and aims of the business
-Learning about the internal workings and policies of the business
what is on the job training?
-employees receive training whilst remaining in the workplace
-Demonstration / instruction - showing the trainee how to do the job
-Coaching - a more intensive method of training that involves a close working relationship between an experienced employee and the trainee
-Job rotation - where the trainee is given several jobs in succession, to gain experience of a wide range of activities (e.g. a graduate management trainee might spend periods in several different departments)
-Projects - employees join a project team - which gives them exposure to other parts of the business and allow them to take part in new activities.
what is off the job training?
-when employees are taken away from their place of work to be trained.
-e.g. through online training with external courses and lectures
