The Thank You Economy Flashcards
Why should you always treat customers as if they were unique?
Everyone has more than one place to find what it is you’re selling.
Why is social media a bit like a kidney?
You can survive with only one, but your chances of making it to old age are a lot better with two.
What do the number show about engaging with customers?
The numbers show that there is a significant ROI in engaging whit customers and strengthening your relationship with them.
What does long-term thinking require?
Long-term thinking requires that you look at all the options, including the ones that might take a little time to pay off.
What does social media give us the opportunity to do?
Social media gives us the opportunity to figure out what people want before they even know what they want.
