The Structure of the Travel and Tourism Industry Flashcards
What is the structure of the T&T industry?
It consists of non-commercial organisations, commercial organisations and agencies of travel and tourism products.
What does the private sector organisations covers?
- Accommodation Providers
- Transport Providers
- Travel Agencies
- Tour Operators
- Visitors Attractions
What does COMMERCIAL ORGANISATION consists of and what is their main aim?
The private sector and their main aim is to generate profit by selling products and services, maintain sales to avoid debt, survival, improve their public image and reputation and increase quality in their products and services
What does NON-COMMERCIAL ORGANISATION consists of?
Public Sector and Voluntary Sector
What is the role of Public Sector organisation?
Helping to promote destinations and they often provide a range of services to encourage tourism development, and advice on marketing or promotion.
What are the main components of T&T products and services?
- Transportation
- Attractions
- Accommodation and catering
- Travel Agents
- Tour Operators
- Tourism development and promotion
Define SERVICE or CATERED accommodation and NON-SERVICED or SELF-CATERING accommodation.
SERVICE or CATERED accommodation - accommodation that members or staff available to provide service (house keeping and meals)
NON-SERVICED or SELF-CATERING accommodation - no meals provided, no staff available to provide cleaning or room service
Types of transportation?
AIR - commercial airline and no frills airline, charted airline
LAND - car, coach, rail
WATER - ferries, cruise ships
Define Travel Agency and Tour Operator.
Travel Agency - They are retailers, and sell travel products and ancillary products
Tour Operator - They are the producer, and put together holiday packages for sale
What is integration? What are the two types of integration?
The combination of two or more companies under the same control for mutual benefit.
Types of integration:
- Horizontal integration
- Vertical integration
What is Public Limited Company?
Is usually a large, well known business. This could be a manufacturer or a chain of retailers with most branches in most city centres.
What is the Private limited Company?
Is often a small business such as an independent retailer in a market town.
There are 3 types of tourist attractions. What are they?
- Natural attractions
- Built attractions
- Events and festivals
What is double with bed and breakfast?
Occupancy of a room with a double bed and for daily breakfast.
What are the types of board in catering and what are they?
TWIN WITH HALF BOARD is the occupancy of a twin bedded room and daily breakfast with either lunch or dinner
SINGLE WITH FULL BOARD is the occupancy of a single bedroom by one person and breakfast, lunch or dinner provided daily
ALL-INCLUSIVE is all three meals (breakfast, lunch and dinner) provided as well as light snacks throughout the day and entertainment
What are the aims of Public Sector Organisation and what is their main source of funding?
Aims :
- Creating employment through tourism
- Improving tourist facilities for tourist and local people
- Improvement of economy
Source of funding :
- Usually funded by the government and also from taxes.
Where do Voluntary Sectors Organisation received their main source of funding?
- Sales from small business eg. gift shops owned by voluntary sector
- Donations or legacies
- Membership fees
What are the different sizes of the companies?
Big companies employ more than 250 people, SMEs employ up to 250 people and micro businesses consists of less than 10 people
What are the aims of the Voluntary Sector and what is their main source of funding?
Aims:
Provide facilities that are not available to the community, non-profit goal returning the surplus to help the people, bring attention to major issues in society
Funding:
Donations and membership fees
What are the functions of Tourist Information Centre (TIC)?
- They offer a wide range of information
- Provide promotions
- They help and find book suitable local accommodation
- Sell souvenirs and merchandise relating to the local area
How does the private sector meet its stakeholder’s expectations?
Profits, dividends, meeting their target market share
How does the public sector and the voluntary sector meet its stakeholder’s expectations?
By meeting their aims and objectives
Give examples of a natural attraction, a built attraction and an event/festival
Natural attraction- Cornwall, Stonehenge, Lake Windermere
Built attraction- visitor heritage centre, museums & art galleries, historic areas
Event/festival- Rio De Janeiro Carnival in Brazil, Albuquerque International Balloon Festival
