The Service Value Chain

Question 1

What is The Service Value Chain and what does it do ?

Answer 1

Operating model that uses value streams to TRANSFORM DEMAND into actual VALUE and is part of The Service Value System

Question 2

What does the O stand for and what does it mean ?

Answer 2

Obtain and build. Ensure components are AVAILABLE when needed

Question 3

What is a Value Stream ?

Answer 3

A series of STEPS and ORG takes to CO-CREATE VALUE to CUSTOMERS or STAKEHOLDERS. (Ex handling of incidents)

Question 4

What does the first D stand for and what does it mean ?

Answer 4

Design and Transition. Make sure that SERVICES meet stakeholder needs

Question 5

What does the I stand for and what does it mean ?

Answer 5

Improvement. Continual improvement of products and services

Question 6

What does the second D stand for and what does it mean ?

Answer 6

Deliver and support. Ensure SLA conform service delivery

Question 7

What is the acronym that enapuslates the ideas of the Service Value Chain ?

Answer 7

PIEDOD

Question 8

What does the E stand for and what does it mean ?

Answer 8

Engage. UNDERSTAND stakeholder needs and demands

Question 9

What does the P stand for and what does it mean ?

Answer 9

Plan. Ensures shared understanding of vision, current status and direction