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Business of IT > The 4 Dimensions > Flashcards

The 4 Dimensions Flashcards

1
Q

What are the 4 DIMENSIONS of service management that CAN be influenced ? (VOIP)

A
  1. Value streams & processes
  2. Organization & Peoples
  3. Info & Tech
  4. Partners & Suppliers
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2
Q

What are the 4 DIMENSIONS of service management that CANNOT be influenced, but must be CONSIDERED ? (PESTLE)

A

1.Political
2.Economical
3.social
4.technological
5.Legal
6.environmnetal

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3
Q
  • Activities the organization undertakes
  • Organization of these activities
  • Ensuring value to stakeholders
  • Exercise value stream mapping
A

(V) VALUE STREAMS & PROCESSES dimension

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4
Q
  • Organizational Structures
  • Decision making habits
  • Staffing and skill requirements
  • Culture and leadership styles
A

(O) ORGANIZATION & PEOPLES dimension

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5
Q
  • Information and tools needed
  • Technologies and innovation
  • Relationship between components
  • Culture of knowledge management
A

(I) INFORMATION TECH dimension

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6
Q
  • Relationship with external vendors
  • Factors that influence suppliers strategies
  • Service integration management
  • Vendor selection procedures
A

(P) PARTNERS and SUPPLIERS dimension

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Business of IT (6 decks)

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