The process of communication Flashcards

1
Q

Makes the communication process

A

Speaker and Listener

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2
Q

What is a complex process involving various of elements that work together to convey messages from one person or entity to another?

A

Communication

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3
Q

Who initiates the conversation, their purpose is to convey information, thoughts, or feelings to the receiver.

A

Speaker

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4
Q

Is the content or information that the sender wants to communicate

A

Message

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5
Q

Receives the end of the communication

A

Listener

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6
Q

Is the medium or method used to transmit the message from the sender to the receiver.

A

Channel

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7
Q

Based on the interpretation of the listener

A

Response

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8
Q

Is the response or reaction provided by the receiver to the sender’s message.

A

Feedback

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9
Q

Refers to any interference or distortion that can disrupt the communication process.

A

Noise

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10
Q

Is external to both the sender and receiver and typically involves environmental factors that hinder communication.

A

Physical Noise

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11
Q

Occurs when there is a discrepancy or misunderstanding related to the meaning of words or symbols used in the message.

A

Semantic Noise

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12
Q

Refers to internal distractions and mental factors that affect communication.

A

Psychological Noise

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13
Q

Involves physical factors within the human body that hinder communication.

A

Physiological Noise

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14
Q

Arises within an organization and can be due to structural or procedural issues

A

Organizational Noise

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15
Q

Related to language differences and the use of technical jargon or specialized terminology that is not understood by all parties involved

A

Semantic Barriers

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16
Q

Results from strong emotional states that affect one’s ability to communicate or receive a message objectively.

A

Emotional Noise

17
Q

Such as distance or obstructions, can prevent or limit communication.

A

Physical Barrier

18
Q

What are the two communicative situation?

A

Physical location and Psychological setting

19
Q

Are essential tools for conveying information, emotions, and intentions, as well as for building relationships, influencing others, and resolving various interpersonal situations effectively.

A

Elements of Communication

20
Q

What are the two types of communication?

A

Verbal and Non-verbal

21
Q

The actual spoken or written words used to convey a message.

22
Q

The tone of voice, including pitch, volume, and emphasis, which adds nuance and emotional context to the words.

23
Q

The rate at which words are spoken can convey excitement, urgency, or calmness.

A

Speed/Pace

24
Q

How clearly and accurately the words are articulated and pronounced.

A

Clarity & Pronunciation

25
The choice of language and the complexity of vocabulary used, which can vary based on the audience and context.
Language & Vocabulary
26
Facial cues such as smiles, frowns, raised eyebrows, and eye contact convey a wealth of emotional information.
Facial Expression
27
Hand movements, body language, and gestures like pointing, waving, or crossing arms can enhance or alter the meaning of verbal communication.
Gestures
28
How a person stands, sits, or moves can communicate confidence, attentiveness, or discomfort.
Posture
29
The amount and quality of eye contact can indicate interest, trustworthiness, or evasion.
Eye contact
30
The use of personal space and physical distance in communication.
Proxemics