The process of communication Flashcards

1
Q

Makes the communication process

A

Speaker and Listener

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2
Q

What is a complex process involving various of elements that work together to convey messages from one person or entity to another?

A

Communication

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3
Q

Who initiates the conversation, their purpose is to convey information, thoughts, or feelings to the receiver.

A

Speaker

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4
Q

Is the content or information that the sender wants to communicate

A

Message

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5
Q

Receives the end of the communication

A

Listener

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6
Q

Is the medium or method used to transmit the message from the sender to the receiver.

A

Channel

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7
Q

Based on the interpretation of the listener

A

Response

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8
Q

Is the response or reaction provided by the receiver to the sender’s message.

A

Feedback

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9
Q

Refers to any interference or distortion that can disrupt the communication process.

A

Noise

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10
Q

Is external to both the sender and receiver and typically involves environmental factors that hinder communication.

A

Physical Noise

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11
Q

Occurs when there is a discrepancy or misunderstanding related to the meaning of words or symbols used in the message.

A

Semantic Noise

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12
Q

Refers to internal distractions and mental factors that affect communication.

A

Psychological Noise

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13
Q

Involves physical factors within the human body that hinder communication.

A

Physiological Noise

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14
Q

Arises within an organization and can be due to structural or procedural issues

A

Organizational Noise

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15
Q

Related to language differences and the use of technical jargon or specialized terminology that is not understood by all parties involved

A

Semantic Barriers

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16
Q

Results from strong emotional states that affect one’s ability to communicate or receive a message objectively.

A

Emotional Noise

17
Q

Such as distance or obstructions, can prevent or limit communication.

A

Physical Barrier

18
Q

What are the two communicative situation?

A

Physical location and Psychological setting

19
Q

Are essential tools for conveying information, emotions, and intentions, as well as for building relationships, influencing others, and resolving various interpersonal situations effectively.

A

Elements of Communication

20
Q

What are the two types of communication?

A

Verbal and Non-verbal

21
Q

The actual spoken or written words used to convey a message.

A

Words

22
Q

The tone of voice, including pitch, volume, and emphasis, which adds nuance and emotional context to the words.

A

Tone

23
Q

The rate at which words are spoken can convey excitement, urgency, or calmness.

A

Speed/Pace

24
Q

How clearly and accurately the words are articulated and pronounced.

A

Clarity & Pronunciation

25
Q

The choice of language and the complexity of vocabulary used, which can vary based on the audience and context.

A

Language & Vocabulary

26
Q

Facial cues such as smiles, frowns, raised eyebrows, and eye contact convey a wealth of emotional information.

A

Facial Expression

27
Q

Hand movements, body language,
and gestures like pointing, waving, or crossing arms can enhance or alter the
meaning of verbal communication.

A

Gestures

28
Q

How a person stands, sits, or moves can
communicate confidence, attentiveness, or discomfort.

A

Posture

29
Q

The amount and quality of eye contact can indicate interest, trustworthiness, or evasion.

A

Eye contact

30
Q

The use of personal space and physical
distance in communication.

A

Proxemics