The next normal will be digital

Question 1

Consider the kind of changes covid have brought towards the switch to digital

Answer 1

Consider how Asian banks have swiftly migrated
physical channels online. How healthcare providers
have moved rapidly into telehealth, insurers into
self-service claims assessment, and retailers into
contactless shopping and delivery.
A world in which digital channels become the primary (and, in some
cases, sole) customer-engagement model, and
automated processes become a primary driver of
productivity—and the basis of flexible, transparent,
and stable supply chains