The Human Mind Flashcards

1
Q

Reference Levels

A

At the heart of perceptions are reference levels - a range of perceptions that indicate the system is “under control”.

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2
Q

3 kinds of reference levels:

A
  1. set point: minimum or maximum value.
  2. range: two set points. A range of acceptable values.
  3. error: the set point is 0 or null.
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3
Q

Changing behaviour

A

If you want to change a behavior, you must either change the system’s reference level or change the environment in which the system is operating.

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4
Q

hindbrain

A

responsible for actual actions - moving signals through spinal cord and nerves that result in physical actions.

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5
Q

midbrain

A

Processing sensory data, emotion, memory and pattern matching. Constantly predicting and sending that info to the hindbrain, which readies our bodies for immediate action
→ associated with radio announcer and the hindbrain is the radio.

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6
Q

Forebrain

A

Conscious engagement of the mind - self awareness, logic, deliberation, inhibition and decision. Halts automatic action until it is done ‘thinking’ in which case the other two brains can resume normal function.

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7
Q

Behaviour change

A

If you want to change a behavior, don’t try to change the behavior directly. Change the structure that influences or supports the behavior, and the behavior will change automatically.

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8
Q

Reorganization

A

Is a random action that occurs when a reference level is violated but you don’t know what to do to bring the perception back under control. So, you try different things (reorganize) until the reference level changes or the perception is agreeable again.

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9
Q

Conflict

A

Occurs when two control systems try to change the same perception.
The white and black wolf. One wants a thing and perceives working as “sleep.” The other wants to work and perceives working as “the move.” They are both control systems that will lead to different actions.

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10
Q

Conflicts can only be resolved by changing the reference levels

A

How success is defined by the parties involved — and is best done by changing the structure of the situation.

Each party in a conflict have different reference levels which are influenced by a situation or the environment.

i.e. for procrastination - setting aside time for rest assures the sleep control system that there will be a time for sleep which decreases the perception of loss when doing work.

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11
Q

Motivation

A

Motivation is an emotional state that links the parts of our brain that feel with the parts that are responsible for action. Can be broken down into two different desires:

  1. Desire to move toward things that are desirable
  2. Desire to move away from things which are undesirable
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12
Q

Loss aversion is real

A

People feel the pain of loss more than the enjoyment of equivalent gains.

Best way to overcome loss aversion is to reinterpret the risk of loss as “no big deal”. We choose our interpretations of things we perceive!!! Even losses.

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13
Q

Threat lockdown

A

A phenomenon where we are in a protection mode which makes it difficult to do anything but fixate on a threat.

If experiencing TL, the worst thing is to try to repress it. It will be like a little kid trying to get his mother’s attention while being ignored. The cry for attention will eventually get so loud and strong that it cannot be ignored.

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14
Q

Cognitive Scope Limitation

A

Basically, people can be lazy in their thinking or simply don’t spend enough time thinking about things (from either laziness, lack of time, or fatigue).

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15
Q

Newspaper Rule

A

A simulation that asks your forebrain to run through a decision as if it were going to be published on the front page of Times where all of your friends and family would see it so that you avoid making decisions that are morally or ethically compromising or otherwise “slp” (‘slp’ meaning unconscious, stupid, or illogical — used frequently).

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16
Q

Grandchild Rule

A

Evaluating a decision with the long-term consequences in mind such as I’m imagining that your grandchild will give you feedback on the decision in 30-40 years. (or that it affects them).

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17
Q

Absence blindness* (important)

A

A cognitive bias that prevents us from identifying what we can’t observe (slp).

i.e. you don’t see a manager working that hard to put out fires [but that’s because they are avoided in the first place by responsible and efficient work + systems].

Praise the manager that is low-drama who quietly and effectively gets things done.

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18
Q

Contrast:

A

in business, the principle that our perceptions are influenced by information gathered from the surrounding environment [we contrast things with others in the environment]

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19
Q

Scarcity

A

Encourages people to make decisions quickly.

Adding a scarcity element to an offer can encourage people to take action quicker.

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20
Q

Adding scarcity to an offer:

A
  1. Limited Quantities
  2. Price Increases - inform prospects the price will go up in the near future
  3. Price decreases (discount expirations)
  4. Deadlines - offer deadlines.
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21
Q

Akrasia

A

The experience of knowing or feeling that we should do something but we don’t do it.

  1. It’s a general feeling that you “should” do something, without necessarily deciding you should do it {like a maybe/someday list in Trello}
  2. The “should” feeling sticks around but doesn’t lead to action, which generates frustration
  3. In Greek - “Lacking command over oneself”
  4. It is a barrier to getting things done
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22
Q

Akrasia seems to have 4 components:

A
  1. A task
  2. A desire/want
  3. A “should”
  4. An emotional experience of RESISTANCE (R)
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23
Q

R

A
  1. R: You can’t define what you want
  2. R: You believe the task will bring you closer to something that you don’t want
  3. R: You can’t figure out how to get where you want from where you currently are
  4. R: You idealize the desired end result to the point that you estimate a low chance of achievement, leading to loss aversion
  5. R: The “should” was established by someone else, leading to persuasion resistance.
  6. R: A competing action in the environment promises immediate gratification
  7. R: The benefits of the action are distant leading to near/far thinking when compared to ‘closer’ immediate or concrete actions
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24
Q

The difference here between akrasia and procrastination

A

Procrastination is the mechanism with which we delay action on a task while akrasia is the feeling that we get when we are presented with the option to choose to do the thing we ‘should’ do, but don’t. I.e. I’m procrastinating doing the dishes by watching tv, but I feel akrasia while i’m watching tv because I should be washing the dishes.*/

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25
Q

Monoidealism

A

The state of solely focusing your energy and attention on one thing ONLY, without conflicts. Also called the “flow” state, like when I’m writing this summary

Conflicts kill productivity, progress, decision making, and adherence to a system.

Flow is a state of focus without conflict.

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26
Q

To enhance transition into FLOW:

A
  1. Eliminate potential distractions and interruptions
  2. Eliminate inner conflicts before starting to work
  3. kick-start the Attention process by doing a “dash” (a Pomodoro)
  4. → the philosophy is that the transition into flow takes between 10 and 30 min on average so you should commit to working at least that much (which is when it’s hard) and give yourself the permission to stop and do something else at the end if you want, though that rarely happens.
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27
Q

Meditation

A

is a form of monoidealism “resistance training”. The same technique of recapturing awareness to breath is the principle behind bringing yourself back to work when we are distracted

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28
Q

Cognitive Switching Penalty

A

occurs when shifting attention from one thing to another. This is a friction cost, but basically, the less you switch the less pay a cognitive cost.

29
Q

Paul Graham’s Maker/Manager schedule

A

Maker’s schedule is large uninterrupted chunks of time.

Manager’s schedule is smaller chunks for meetings and administrative tasks

30
Q

Four Methods of Completion

A

Completion
→ Best for tasks that only you can do particularly well

Deletion
→ Unimportant and unnecessary items should be deleted (as in the Eisenhower Matrix [link])

Delegation
→ Effective for anything a person can do 80% as well as you can. {important}*

Deferment
→ For non-critical and not time-dependent tasks

31
Q

MIT - Most Important Task

A

“If i were only to accomplish one thing today, what would have the greatest impact or what would I be happiest about?”

32
Q

Goals

A

Usually the reason we don’t achieve our goals is because we stand in our own way.

“When you don’t achieve a goal, it is indicative either that you didn’t really want it or you tried to negotiate on the price” — Rudyard Kipling

33
Q

PICS format

A
  1. Positive: refers to motivation. Goals are something you move toward not away from. Be positive in you goal setting. Generating more income vs getting out of debt.
  2. Immediate: refers to the time scale. You should be willing to make progress on your goals immediately, not sometime in the future. If it’s not that important, don’t pretend to work on it now, because it will only get in the way of you achieving your other goals.
34
Q

PICS Format Continued

A
  1. Concrete: refers to the ability to see the results in the real world. Basically, you should know when you’ve accomplished what you’ve set out to achieve.
  2. Specific: ability to define the what, when, where of your achievement. {i don’t necessarily think the specifics matter as much as the end result does}
35
Q

Kaufman thinks it is a mistake for people to set goals for states of being (i.e. happiness) — the quality of our present experience.

A

This is because emotional experiences aren’t achievements because they fluctuate over time.

States of Being are decision criteria, not goals— ways of understanding whether or not your actions are leading to your desired results.

36
Q

Most habits take 4 forms:

A
  1. things you want to start doing
  2. things you want to stop doing
  3. things you want to do more
  4. things you want to do less
37
Q

Priming

A
  1. A method of consciously programming our brain to alert us when particular info is present in our environment and consciously influencing our Pattern Matching capabilities.
  2. prime your brain to look for things you want to notice and your brain will almost always find it (mindset)
38
Q

When facing difficulty making a decision, ask

A

“which experience would I prefer to have?”

39
Q

Root Cause Analysis

A

Conducted to find out what our real motivations are. Understanding why.

When we discover the root causes of our goals we can develop other strategies for achieving what we actually want.

→ One technique is 5-Fold Why.
Ask “why?” 5 times. In a spirit of curiosity. Until you get to an “I want it”.

40
Q

Root Cause Analysis Continued

A

Next action is the next specific, concrete thing you can do right away to move a project forward. (Getting Things Done philosophy [link]). If you know what the “done” state looks like, you can focus on “doing” what will get you there (taking next steps). So have clarity of what completion looks like.

41
Q

Externalization

A

Takes advantage of our perceptual abilities by giving our brains a way of re-inputting the information in a new way such as through speaking or writing.

Useful if used as a tool to examine plans, goals, and actions.

Jotting down events for later review in a diary format is useful, but using a journal as a problem-solving tool is even more useful.

42
Q

Self-Elicitation

A

Is the process of asking ourselves questions and answering them to grasp important insights or generate new ideas.
→ 5 fold why and how are examples of this process.

When uncertain about what questions to ask yourself, try asking “ What are the best questions I could ask myself about this situation?”

43
Q

When you are faced with analyzing behaviors that don’t serve you, try the ABC method of SE (Antecedent, Behavior, and Consequences)

A
  1. Antecedent: what was happening before? (thoughts, circumstances, people, feelings, activities)
  2. Behavior: What were you doing and thinking?
  3. Consequences: Result. Was it pleasant or not?
44
Q

Counterfactual simulation

A

A visualization technique that is unrestricted by “facts” or current circumstances. You are only limited by imagination. This method can help discover hidden opportunities you previously assumed weren’t possible. // simulate hypotheticals

45
Q

One of the best ways to figure out whether or not you’re right is to actively look for information that proves you’re wrong.

A

One of the best ways to figure out whether or not you’re right is to actively look for information that proves you’re wrong.

46
Q

Confirmation bias

A

Is the tendency for people to pay attention to inform that supports them and ignore information that doesn’t

Changing the past is outside our internal locus of control

47
Q

Avoiding Hedonic Treadmill

A

Over time, our joy from a new thing will fade. We become adapted. and the danger is to be on the hedonic treadmill we are constantly in a cycle of achievement, joy, reference adjustments, and new desires for achievement.

  1. One way to avoid this is by knowing your monetary point of diminishing returns
  2. Focus on health and energy
  3. Spend time with people you enjoy
  4. Remove chronic annoyances
  5. Pursue a new challenge (grow)* // very important.
48
Q

Keep your attention on what you’re doing to build the life you want to live, and it’s only a matter of time before you get there.

A

Keep your attention on what you’re doing to build the life you want to live, and it’s only a matter of time before you get there.

49
Q

Most people should budget a personal R&D, just like companies do.

A

Spend some money on anything that will improve skills and capabilities. Books, conferences, courses, etc.

50
Q

On anticipating rejection:

A

Make the other party tell you no.

If you assume rejection, go test that. Make the other party say it before assuming it’s a given.

51
Q

2 Fundamental forms of Power:

A
  1. Compulsion — force
  2. Influence — encourage
52
Q

Best way to increase power

A

is to do things that increase your influence and reputation.

53
Q

Comparative Advantage

A

Its better to focus on your strengths than your weaknesses and trade on that basis.

true in an organization as it is in economies: “strengths-based management” — where people do what their best at and work with other specialists for their other needs.

54
Q

Communication Overhead* (important)

A

The proportion of time you spend communicating with members of your team instead of getting productive work done.

  1. The more team members you have to work with, the more you have to communicate with them to coordinate action.
  2. Communication OH increases ‘geometrically’ until the total percentage of time each individual must devote to group communication approaches 100 percent.
55
Q

8 Symptoms of Bureaucratic Breakdown (1)

A
  1. The invisible decision — No one knows how or where decisions are made (no transparency)
  2. Unfinished business — too many tasks are started and not carried through to completion
  3. Coordination Paralysis — Nothing can be done without checking with a host of interconnected units
  4. Nothing new — No radical ideas, inventions, or lateral thinking (possibly stemming from a lack of initiative) *
56
Q

8 Symptoms of Bureaucratic Breakdown (2)

A
  1. Pseudo-problems — Minor issues are magnified out of proportion (probably because it’s easier to put out a fire and spending time identifying problems (or people to blame), than it is to do important work. This becomes a form of resistance)
  2. Embattled Centers — The “center” (HQ, core, etc) battles for consistency and control against local/regional units
  3. Negative Deadlines — Deadlines for work become more important than the quality of work being done [AVOID at all costs!]
  4. Input domination — Individuals react to inputs (their inbox or in-tray) as opposed to their own initiative. (reducing creativity and adding to ‘nothing new’)
57
Q

The solution to Communication OH is simple, but not easy

A

Reduce your team size as much as possible.

The recommendation for effective teamwork is THREE to EIGHT people. Keep teams “ELITE & SURGICAL”.

58
Q

Everyone has a fundamental need to feel important. The more important you make someone feel, the more they will value your relationship with them:

A

Make someone feel important by undivided focus:

  1. Paying attention
  2. Listening intently
  3. Expressing interest
  4. Asking questions
59
Q

For communicating without provoking anger or defensiveness:
Crucial Conversations “STATE Model”

A
  1. Share your facts - Lead with facts. They are less controversial and insulting. (be prepared to locate a source and also make sure they are understood as facts - get confirmation)
  2. Tell your story - Explain from your point of view, WITHOUT INSULTING OR JUDGING
  3. Ask for others’ paths - Ask for the other person’s side of the situation and what they intended, and what they want. (v. imp. to know intention, b/c then the person feels more understood and you guys can agree on the intention rather than the “how”. This will make the conversation feel safer.)
  4. Talk tentatively - avoid conclusions, judgements, and ultimatums
  5. Encourage testing - Make suggestions AND ASK FOR INPUT, and discuss until you reach a productive and mutually satisfactory course of action.
60
Q

Golden Trifecta:

A

Treat people with appreciation, courtesy, and respect.

61
Q

Commander’s Intent

A

Is a better method of delegating tasks: Tell a person why a task needs to be done when assigning a task to someone.
“The more your agent understands the purpose behind your actions, the better they’ll be able to respond appropriately when the situation changes.”

Commander’s Intent alleviates Communication OH.

62
Q

When delegating responsibilities,

A

Always assign tasks to a single owner with a clear deadline. Only then will people feel responsible for getting things done.

63
Q

Planning Fallacy:

A

People have a persistent tendency to underestimate the amount of time it will take to accomplish things.

The more complex the project, the more interdependencies. The more interdependencies, the higher the chance something will not go according to plan. (the more moving parts there are…)

64
Q

“People overestimate what they can get done in {6} months and underestimate what they can accomplish in {6} years.”

A
65
Q

Incentive-Caused bias

A

‘explains why people with a vested interest in something will tend to guide you in the direction of their interest.’

66
Q

Modal Bias:

A

‘The auto-assumption that our idea or approach is the best.’

In the absence of evidence to the contrary, the HiPPO rules (the Highest Paid Person’s Opinion).

‘If you are a leader or manager, it pays to consciously suspend your judgment long enough to thoroughly consider the perspectives and suggestions of the people you work with.’

67
Q

Pygmalion Effect

A

People tend to rise to the level of other people’s expectations of them

68
Q

Expectation effect

A

Means ‘our perception of the quality of someone’s work is a function of our original expectations’.