The Application Phase

Question 1

If you forget to attach a DocuSign/AdobeSign document to an application, what would be the process to get the document to the applicant for a signature.

Answer 1

Can be added up until the signing stage.
Credentialing > MD-App > Manage Applications. Choose a provider then go to Documents and choose the ones you’d like to attach to the application.

Question 2

What is a Future Appointment?

Answer 2

Proactively prepares a provider’s record for their upcoming appointment cycles without affecting their current appointments.

Question 3

On import of a MD-App application, which two appointment future fields are populated?

Answer 3

Application Submitted and Application Received.

Question 4

When sending a Reappointment application, what future appointment field is updated?

Answer 4

Application Sent.

Question 5

What does the ‘Authorized’ status mean on the Manage Applications page?

Answer 5

That the provider has been sent the application, BUT has not opened it.

Question 6

What steps would a MD-Staff user take to reset the password for a MD-App user?

Answer 6

Credentialing > MD-App > Manage Applications. Choose the applicant then go to the users tab.

Question 6

What are ‘Import Conflicts’?

Answer 6

When something in MD-App conflicts with something in MD-Staff.

Question 7

What two signing services are compatible with MD-App Documents?

Answer 7

AdobeSign and DocuSign.

Question 8

What are Aiva Application Analytics?

Answer 8

This will trigger ‘Needs Attention’. ‘Needs Attention’ happens when an event needs to be acknowledged.

Question 9

True or False: When an application is imported, I can ‘Reject’ the application to ask for additional details? (Explain)

Answer 9

False, the application has already been imported.

Question 10

True or False: I can edit application details, including: users, documents, and view the Provider’s current progress on their application on the Aiva Cycle Dashboard (under Credentialing > Aiva Cycles > Select Aiva Cycle). (Explain)

Answer 10

False, it must be done in the Manage Applications page.

Question 11

When beginning an Initial Application without using MD-Staff Passport, what is the minimum required Provider data that must be entered to send an application? (Hint: 3 things)

Answer 11

First Name, Last Name, and email.

Question 12

True or False: Only the Medical Staff Office can reset a MD-App users password? (Explain)

Answer 12

False, the MD-App user can click ‘Forgot Password’.

Question 13

How do you setup a MD-App Document to require a signature (utilizing a signing service)?

Answer 13

Setup > MD-App > Documents.
Add your document and make sure to check off Signature.

Question 14

What 9 default events cause an application to be flagged as ‘Need Attention’ before importing?

Answer 14

1. Core Privilege Not Checked: If an application is submitted with core privileges not checked.
2. Custom Privilege: If an application has requested a Custom Privilege.
3. Declined Application for 1 or more Facilities: If an application has any declined facilities.
4. Gaps: If an application has been submitted with any gaps in education, hospital, and other for longer than 6 months.
5. Missing Required Fields/Steps: If any exemptions are requested for required fields/sections. (ALWAYS ENABLED)
6. Negative Attestation Questions: If an application is submitted with any negative attestation questions.
7. New Privilege Requested: If an application has a new privilege requested.
8. No Privilege Selected on form: If an application is submitted with no privileges selected on the form.
9. Previous Rejection Message: If an application has been previously returned.
10. Privilege Not Renewed: If an application has a privilege not being renewed.
11. Required Attestation Question Missing: If an application is submitted with any attestation questions missing.

Question 15

What is the name of the MD-App Email Template that is sent to a Reappointing provider who has never used MD-App?

Answer 15

ReappointmentApplicationNewAccount.

Question 15

What are MD-App Documents?

Answer 15

General documents the MSO uses to attach the an application that is signed using DocuSign and AdobeSign; doesn’t always need a signature. These documents will then be merged into the provider’s profile

Question 16

What is the template document map feature?

Answer 16

Allows you to designate specific PDF files that automatically merge with provider data when it’s imported from the MD-App application. It’s usually used with State-mandated applications but can be used for any pdf template.

Question 17

True or False: MD-Staff Passport uses checksome (blockchain) to pull known license and credential information to help pre-fill MD-App applications.

Answer 17

True.

Question 18

True or False: You must have a special AMA account in order to use MD-App Passport. (Explain)

Answer 18

False, data is pulled from public sourced websites. BUT, if you use MD-Staff Passport with AMA you need an account.

Question 19

True or False: Once a provider has confirmed their MD-Staff Passport records in MD-App, the data cannot be changed. (Explain)

Answer 19

False, they can always edit the information when they’re filling out their application in MD-App.

Question 20

What MD-App settings allows an application to be prepopulated and sent as a Reappointment?

Answer 20

The IsReappointment checkbox.

Question 21

What are Signable Merge Templates?

Answer 21

PDF templates are signed within MD-App using DocuSign and AdobeSign for state mandated applications. When the provider’s application is imported into MD-Staff the state mandated application will appear in the files folder along with any other documents that required signatures and a copy of the MD-App application. MADE BY ASM.

Question 22

A Provider resigned from staff several years ago and wants to reapply. What workflow should be followed to send this Provider a new application?

Answer 22

1. Unselect the ‘Archived’ Checkbox.
2. Credentialing > MD-App > Begin a Reappointment.
   BUT you should be choosing an Initial Application template that has been created and is allowed to be used as a Reappointment.

Question 23

What are ‘Required Objects’ in MD-App?

Answer 23

They are the minimum entries/sections in the application that must be filled out in order to submit the application, unless they submit an exemption for it.