The 8 Step Process Flashcards
1
Q
Step 1
A
Friendly Greeting
2
Q
Step 2
A
Identify the Problem
3
Q
Step 3
A
They Speak
4
Q
Step 4
A
You Repeat
5
Q
Step 5
A
Consequences
6
Q
Step 6
A
Action Plan
7
Q
Step 7
A
Review the Session
8
Q
Step 8
A
Positive Closing
