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CAPM CH 1-10 > TEXT 1 & 2 > Flashcards

TEXT 1 & 2 Flashcards

CAPM Text

1
Q

When the receiver of the communication restates what the sender has said so that they can clarify the message and get more details, this communication called

A

Active listening

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2
Q

If you’re the project manager, and you are negotiating with the client over price, schedule, etc. what should you both be negotiating for?

A

Fair agreement

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3
Q

IF you’re the project manager of a systems upgrade, you want to influence the org and team for the better. Which two skills are VIP?

A

Communications and positive

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4
Q

Which skill does a project manager use the most?

A

Communication

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5
Q

What skills are on the PMI Talent Triangle?

A

Power Skills, Business Acumen, and Ways of Working

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6
Q

The power skills of a leader include the ability to manage relationships and conflict. What activity best represents this power skill?

A

Building trust

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7
Q

What’s the difference between management and leadership?

A

Management - about getting things done.
Leadership - motivating people

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8
Q

Leadership is a desirable PM trait. Name 3 attributes of leadership.

A

Respect for others
Problem solving ability
Desire to learn and improve

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9
Q

When you have competing stakeholders that are threatening the project, what do you need to understand?

A

Understand the formal and informal org structure systems

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10
Q

When you have a deep understanding of your subject….

A

Expert

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11
Q

When the team admires a project manager bc they’ve worked with them or they have a positive reputation?

A

Referent

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12
Q

When a project manager can reward with a good review or a bonus what kind of power do they have?

A

Reward

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13
Q

Servant leader

A

puts others first & focuses on their needs

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14
Q

As a PM for your department, you have to use some positional power to keep people moving forward. You have to align, motivate, and inspire, but you also need to have a critical management skill….

A

Focus on the next project achievements

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15
Q

Give an example of project integration management at the context level.

A

Social networking, texting, virtual teams to stay connected

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16
Q

You’re a PM and your team is having some trouble with new material the project w utilize. You gather the team and have an active problem solving session. How do you “active problem solve”?

A

Define the problem and the desired solution

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17
Q

A Functional manager who well liked andhas a good reputation with his team has what kind of power?

A

Personal/referent

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18
Q

On a project team, if the top performers are praised and the bottom ones are sanctioned, what kind of leadership is this?

A

Transitional leadership

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19
Q

You’re a PM with 7 people on the team. Who executes a project plan and creates deliverables?

A

Project team

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20
Q

Communication is VIP. You have to determine who needs the info, when they need it, and the best ________ to deliver the message.

A

Modality

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21
Q

To influence an organization, a PM must understand two things..

A

Explicit (formal) Org Systems
Implied (informal) Org Systems

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22
Q

What does active problem solving begin with?

A

Defining the problem - you have to know the cause and effect of the problem

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23
Q

What are project team members responsible for?

A

Executing the project plan
Creating project deliverables

24
Q

What’s the central theme of Agile project management?

A

Change is expected and welcomed

25
Q

What is predictive project management?

A

Traditional method in which everything is predicted up front. Define requirements, develop a plan, resist scope changes

26
Q

What is Agile project management?

A

Flexible management with lots of change. Requirements are prioritized nd changes happen but they are prioritized too

27
Q

Scrum

A

an Agile method that incorporates product and project management. USed in software a lot

28
Q

Kanban

A

An Agile method that focuses on “starting where you are” and uses the Kanban board to create visuals of the work flow (WIP)

29
Q

Lean Principles

A

IT works in 3 phase cycles: Building, Measuring, and Learning

30
Q

Extreme Programming

A

Software development where they code together and cross check it

31
Q

Disciplined Agile

A

Combines agile and lean -can practice with other frameworks too l

32
Q

Disciplined Agile’s main differentiators…

A
  1. Process goal driven results. They define the process goals that a team can work towards.
  2. Scaling Agile to the enterprise level
33
Q

Enterprise environmental factors

A

conditions that are outside of the PM’s control. Things like org policy or laws

34
Q

Internal Enterprise Environmental Factors

A

Conditions the org creates for the PM
1. culture, structure, governance
2. geographic distribution of resources
3. infrastructure
4. resource availability
5. employee capability
6. IT software

35
Q

External Enterprise Environmental factors

A
  1. Marketplace conditions
  2. Social & cultural
  3. Legal restrictions
  4. Commercial databases
  5. Academic research
  6. Industry standards
  7. Financial situations
  8. Physical environments
36
Q

The resources in your project are located in a variety of cities. What kind of distribution of resources is this?

A

Enterprise environmental factor

37
Q

Name some enterprise environmental factors

A
  1. Employee Capability
  2. Infrastructure
  3. Org Culture
38
Q

When there are a lot of govt regs that affect how you manage a project…

A

External enterprise environmental factors

39
Q

You’re a PM working with a project team to identify project phases. You use plans and docs from other older projects. what kind of resources are these?

A

Organizational process assets

40
Q

What does a governance framework refer to?

A
  1. Alignment with org mission
  2. Performance on time, cost, and scope
  3. Communications with stakeholders
41
Q

Org resources are pooled into one project team where the functional managers have less power than the project manager?

A

Strong matrix

42
Q

Project team member that work on projects full time usually follow what kind of structure?

A

Project oriented

43
Q

Project manager divides things with a project sponsor as they try to identify phases. Why do you divide things into phases?

A

To provide better management and control fo the project

44
Q

If you’re a project manager for a team and one of your teammembers has a functional manager assigning them work. What kind of structure is this?

A

weak matrix

45
Q

When is the likihood of failing to achieve the objective the highest?

A

AT the start of the project

46
Q

If you work for a project oriented company, who makes decisions?

A

Functional managers

47
Q

You’re a Pm that has been given forms, templates, software, etc. to help manage the project. What kind of project management is this?

A

Supporting

48
Q

If you’re a PM working for a functional manager and they insist you start working now but you disagree. what do you do?

A

You have to listen to the functional manager

49
Q

You’re a PM in a PMO. Your project resources are shared among several projects. Who do the team members report to?

A

Each of the PM’s

50
Q

If you’re in a weak matrix company who makes the decisions on change control?

A

Functional managers

51
Q

You’re a PM with a PMO. You have been avoiding the negative stakeholders. Your functional manager tells you to get on it. What kind of PMO is this?

A

Controlling

52
Q

Cultural attributes of an org:

A
  1. Policies & procedures
  2. Work ethics
  3. View of authority relationships
53
Q

When the PM uses a project management plan based on a recent project, how can you get ahead of writing the PM plan?

A

Look for the organizational process asset from the previous projects

54
Q

You’re a PM in a project oriented structure. Who has full authority over the project funding?

A

the PM

55
Q
A

CAPM CH 1-10 (4 decks)

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