TEXT 1 & 2 Flashcards
CAPM Text
When the receiver of the communication restates what the sender has said so that they can clarify the message and get more details, this communication called
Active listening
If you’re the project manager, and you are negotiating with the client over price, schedule, etc. what should you both be negotiating for?
Fair agreement
IF you’re the project manager of a systems upgrade, you want to influence the org and team for the better. Which two skills are VIP?
Communications and positive
Which skill does a project manager use the most?
Communication
What skills are on the PMI Talent Triangle?
Power Skills, Business Acumen, and Ways of Working
The power skills of a leader include the ability to manage relationships and conflict. What activity best represents this power skill?
Building trust
What’s the difference between management and leadership?
Management - about getting things done.
Leadership - motivating people
Leadership is a desirable PM trait. Name 3 attributes of leadership.
Respect for others
Problem solving ability
Desire to learn and improve
When you have competing stakeholders that are threatening the project, what do you need to understand?
Understand the formal and informal org structure systems
When you have a deep understanding of your subject….
Expert
When the team admires a project manager bc they’ve worked with them or they have a positive reputation?
Referent
When a project manager can reward with a good review or a bonus what kind of power do they have?
Reward
Servant leader
puts others first & focuses on their needs
As a PM for your department, you have to use some positional power to keep people moving forward. You have to align, motivate, and inspire, but you also need to have a critical management skill….
Focus on the next project achievements
Give an example of project integration management at the context level.
Social networking, texting, virtual teams to stay connected
You’re a PM and your team is having some trouble with new material the project w utilize. You gather the team and have an active problem solving session. How do you “active problem solve”?
Define the problem and the desired solution
A Functional manager who well liked andhas a good reputation with his team has what kind of power?
Personal/referent
On a project team, if the top performers are praised and the bottom ones are sanctioned, what kind of leadership is this?
Transitional leadership
You’re a PM with 7 people on the team. Who executes a project plan and creates deliverables?
Project team
Communication is VIP. You have to determine who needs the info, when they need it, and the best ________ to deliver the message.
Modality
To influence an organization, a PM must understand two things..
Explicit (formal) Org Systems
Implied (informal) Org Systems
What does active problem solving begin with?
Defining the problem - you have to know the cause and effect of the problem
What are project team members responsible for?
Executing the project plan
Creating project deliverables
What’s the central theme of Agile project management?
Change is expected and welcomed
What is predictive project management?
Traditional method in which everything is predicted up front. Define requirements, develop a plan, resist scope changes
What is Agile project management?
Flexible management with lots of change. Requirements are prioritized nd changes happen but they are prioritized too
Scrum
an Agile method that incorporates product and project management. USed in software a lot
Kanban
An Agile method that focuses on “starting where you are” and uses the Kanban board to create visuals of the work flow (WIP)
Lean Principles
IT works in 3 phase cycles: Building, Measuring, and Learning
Extreme Programming
Software development where they code together and cross check it
Disciplined Agile
Combines agile and lean -can practice with other frameworks too l
Disciplined Agile’s main differentiators…
- Process goal driven results. They define the process goals that a team can work towards.
- Scaling Agile to the enterprise level
Enterprise environmental factors
conditions that are outside of the PM’s control. Things like org policy or laws
Internal Enterprise Environmental Factors
Conditions the org creates for the PM
1. culture, structure, governance
2. geographic distribution of resources
3. infrastructure
4. resource availability
5. employee capability
6. IT software
External Enterprise Environmental factors
- Marketplace conditions
- Social & cultural
- Legal restrictions
- Commercial databases
- Academic research
- Industry standards
- Financial situations
- Physical environments
The resources in your project are located in a variety of cities. What kind of distribution of resources is this?
Enterprise environmental factor
Name some enterprise environmental factors
- Employee Capability
- Infrastructure
- Org Culture
When there are a lot of govt regs that affect how you manage a project…
External enterprise environmental factors
You’re a PM working with a project team to identify project phases. You use plans and docs from other older projects. what kind of resources are these?
Organizational process assets
What does a governance framework refer to?
- Alignment with org mission
- Performance on time, cost, and scope
- Communications with stakeholders
Org resources are pooled into one project team where the functional managers have less power than the project manager?
Strong matrix
Project team member that work on projects full time usually follow what kind of structure?
Project oriented
Project manager divides things with a project sponsor as they try to identify phases. Why do you divide things into phases?
To provide better management and control fo the project
If you’re a project manager for a team and one of your teammembers has a functional manager assigning them work. What kind of structure is this?
weak matrix
When is the likihood of failing to achieve the objective the highest?
AT the start of the project
If you work for a project oriented company, who makes decisions?
Functional managers
You’re a Pm that has been given forms, templates, software, etc. to help manage the project. What kind of project management is this?
Supporting
If you’re a PM working for a functional manager and they insist you start working now but you disagree. what do you do?
You have to listen to the functional manager
You’re a PM in a PMO. Your project resources are shared among several projects. Who do the team members report to?
Each of the PM’s
If you’re in a weak matrix company who makes the decisions on change control?
Functional managers
You’re a PM with a PMO. You have been avoiding the negative stakeholders. Your functional manager tells you to get on it. What kind of PMO is this?
Controlling
Cultural attributes of an org:
- Policies & procedures
- Work ethics
- View of authority relationships
When the PM uses a project management plan based on a recent project, how can you get ahead of writing the PM plan?
Look for the organizational process asset from the previous projects
You’re a PM in a project oriented structure. Who has full authority over the project funding?
the PM
