Test Questions Flashcards
The ___ is the crucial managerial point where policy is transmitted into action
The First Line Supervisor
Define Conceptualize
To form new ideas or concepts
What is the most important element of the network?
The individual
___ is a way of dealing with obstacles in a constructive manner.
Positive Thinking
___ is the cornerstone of character.
Loyality
___% of communication time is with Subordinates
55%
26% of communication time is with ___.
Superiors
15% of communication time is with ___.
The public.
4% of communication time is with___.
Other Supervisors
Effective communication means ___.
Getting the meaning across
LEP stands for ___.
Limited English Proficient
___ is the exchange of information involving 2 or more parties and all must participate.
Communication
Realistic Communication Process
Sender - Encoding - Channel - Decoding - Recipient
___ is anything that reduces the accuracy of a communication.
Noise
55% of communication time is spent on ___.
People they supervise/Subordinates
55% of communication time is spent on ___.
People they supervise/Subordinates
One way Communication is perfected when?
- Compliance is imperative
- Feedback is not wanted
- Orderliness is significant
- Speed is important
Advantages of two-way communication;
- Acknowledgement of the importance of communicating
- Greater Understanding
- Improved Accuracy
- Recognition of subordinates need to know what is expected of them
- Sharing Authority and Responsibility
9% of US residents have ___.
LEP
The 3 components of the communication process are;
Language, Culture, and Ethnicity
____ communication uses movements of the body, hands, and face to convey messages.
Manual Communication
___ facilitate communication between hearing and deaf persons.
Interpreter
Is is essential to have a ___ present when a hearing impaired person is informed of their Miranda Rights, when he/she is being questioned, and when a statement is taken.
Interpreter
___% of a supervisor’s time is resolving conflict
73%
