Test Questions

Question 1

The ___ is the crucial managerial point where policy is transmitted into action

Answer 1

The First Line Supervisor

Question 2

Define Conceptualize

Answer 2

To form new ideas or concepts

Question 3

What is the most important element of the network?

Answer 3

The individual

Question 4

___ is a way of dealing with obstacles in a constructive manner.

Answer 4

Positive Thinking

Question 5

___ is the cornerstone of character.

Answer 5

Loyality

Question 6

___% of communication time is with Subordinates

Answer 6

55%

Question 7

26% of communication time is with ___.

Answer 7

Superiors

Question 8

15% of communication time is with ___.

Answer 8

The public.

Question 9

4% of communication time is with___.

Answer 9

Other Supervisors

Question 10

Effective communication means ___.

Answer 10

Getting the meaning across

Question 11

LEP stands for ___.

Answer 11

Limited English Proficient

Question 12

___ is the exchange of information involving 2 or more parties and all must participate.

Answer 12

Communication

Question 13

Realistic Communication Process

Answer 13

Sender - Encoding - Channel - Decoding - Recipient

Question 14

___ is anything that reduces the accuracy of a communication.

Answer 14

Noise

Question 15

55% of communication time is spent on ___.

Answer 15

People they supervise/Subordinates

Question 16

55% of communication time is spent on ___.

Answer 16

People they supervise/Subordinates

Question 17

One way Communication is perfected when?

Answer 17

• Compliance is imperative
• Feedback is not wanted
• Orderliness is significant
• Speed is important

Question 18

Advantages of two-way communication;

Answer 18

• Acknowledgement of the importance of communicating
• Greater Understanding
• Improved Accuracy
• Recognition of subordinates need to know what is expected of them
• Sharing Authority and Responsibility

Question 19

9% of US residents have ___.

Answer 19

LEP

Question 20

The 3 components of the communication process are;

Answer 20

Language, Culture, and Ethnicity

Question 21

____ communication uses movements of the body, hands, and face to convey messages.

Answer 21

Manual Communication

Question 22

___ facilitate communication between hearing and deaf persons.

Answer 22

Interpreter

Question 23

Is is essential to have a ___ present when a hearing impaired person is informed of their Miranda Rights, when he/she is being questioned, and when a statement is taken.

Answer 23

Interpreter

Question 24

___% of a supervisor’s time is resolving conflict

Answer 24

73%

Question 25

db level for a Fraternity/Soriety event

Answer 25

65

From 2100-0100 hours