Chapter 1

Question 1

Accountability Definition (pg 15)

Answer 1

The obligation a person, group, or organization assumes for the execution of authority and/or fulfillment of responsibility.

Question 2

Features of Accountability (pg 15)

Answer 2

• Answering - providing an explanation or justification for the execution of that authority and/or fulfillment of responsibility.
• Reporting on the results of execution and/or fulfillment
• Assuming liability for those results.

Question 3

5 levels of Accountability (pg 16)

Answer 3

• Personal
• Individual
• Team
• Organizational
• Stakeholders

Question 4

Supervisory Skills: Hu-Tack

Answer 4

Hu - Human
T - Tactical
A - Effective
C - Conceptual
K - Knowledge

Question 5

“H” in Hu-Tack

Answer 5

Human Skills

- Coaching, counseling, developing a rapport, resolving conflict, etc.

Question 6

“T” in Hu-Tack

Answer 6

Tactical Skills
- skills needed to enhance the capability of mission attainment, technical expertise, control, operational priorities, follow department policies, aware of task/oriented to its attainment, etc.

Question 7

“A” in Hu-Tack

Answer 7

Affective Skills
- Accepts responsibility, creates an environment based in equality and allows opportunity for all to succeed, fair with everyone, equal treatment, loyalty to the organization and subordinates, demonstrates integrity, organizational and community value systems, knowing personal strengths/weaknesses, be a role model, value employees and their contributions, etc.

Question 8

“C” in Hu-Tack

Answer 8

Conceptual
- Assess performance, conceptualizes the technical and human aspects of the work environment, ability to analyze data, develope/share information, enhance/improve proficiency, identify problems and solutions, identify objectives, make decisions, use all resources, eliminate errors, etc.

Question 9

“K” in Hu-Tack

Answer 9

Knowledge
- interest in seeing subordinates do a good job/complete their assignments, fairly implement policy/rules/regulations, interpret department policy, capable of doing all tasks an officer must perform, know each officer’s workload, organize workload effectively and efficiently, provide appropriate admin/technical support, review reports for accuracy/thoroughness/quality, schedule officers according to organizational priorities, train/develop officers, etc.

Question 10

Management Expectations of the Supervisor

Answer 10

• Positive Attitude
• Loyalty
• Integrity
• Performance
• Responding to Management

Question 11

Subordinates Expectations of the Supervisor

Answer 11

1) Accessibility
2) Role Model
3) Assistance in individual/organizational needs
4) Assistance in integrating the individual into the organization
5) Create a work environment that provides job satisfaction
6) Fair appraisal
7) Help in developing new skills
8) Identify and maximize talents
9) Provide information needed to accomplish tasks
10) Support in becoming a productive employee

Question 12

Peer Expectations of the Supervisor

Answer 12

1) Careful consideration in impacting others
2) Cooperation
3) Coordination
4) Focus on work, not personalities
5) Joint problem resolution
6) Positive working relationships
7) Sharing information and ideas