Test Flashcards
A chemical is considered a health hazard if it falls into which category: Compressed gas Flammable Carcinogen An oxidizer
Carcinogen
A client arrives with a pet that is experiencing an adverse event to a drug that was prescribed by the hospital. The veterinarian begins supportive care and treatment of the animal and it is now in stable condition. As the manager of the practice, what should you ensure that the veterinarian does next?
Contact the drug company that produces the medication to report the adverse drug event
Call sales rep
Inform entire staff and no longer carry medication
Contact the pet owner and give full refund for return of medication
Contact the drug company that produces the medication to report the adverse drug event
A description of the vital statistics or objectives and quantifiable characteristics of an audience or population is referred to as: Market Share Population Target Market Demographics
Demographics
Good protocol for protecting hospital computer software and equipment include all of the following except: Firewall Worm Backup Virus protection
Worm
A modification or adjustment to a job or to the work environment that enables a qualified applicant or employee with a disability to participate in the application process or to perform the job is called: Personnel accommodation Reasonable accommodation Job adjustment None of the above
Reasonable accommodation
A person who tends to be goal oriented, needs results and variety is said to have a behavior style called: Dominance (D) Inducement (I) Submission (S) Compliance (C)
Dominance (D)
A product that is interchangeable with another product of the same type is: Commodity Share Profit Resource
Commodity
A skill that involves the ability to perceive, assess and positively influence one's own and other people's emotions is called: Emotional expressiveness Decisional conflict Emotion Scale Emotional intelligence
Emotional intelligence
A study performed to establish whether or not the asking price for the practice is workable is called a \_\_\_\_\_ study. Return Traditional Feasibility Value
Feasibility
A style of leadership whereby the manager primarily directs the worker, setting goals and objectives; plans and organizes the work to be done; and constantly shows the worker how to do the job is called: Subjective Informational Authoritarian Detail
Authoritarian
A system of wages and raises based on achievement in different skill blocks as determined by the individual practice's needs is: Skill based pay Merit based pay Training based pay Aware based pay
Skill based pay
A type of communication technique where a person focuses completely on what the other person is saying and confirms understanding of the message content and the underlying emotions to ensure an accurate understanding is called: Active listening Reflective listening Mind wandering Role playing
Reflective listening
A visions statement should inspire an organization. The vision statement communicates what the hospital does, for whom they do it and:
What the future will look like
Why they do it
How the employees are supposed to act while at work
Where the company came from
What the future will look like
A W-2 is the IRS form that:
Determines the amount of federal taxes the employer will withhold from a persons paycheck
Is used for transmittal of wage and tax statements
Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
Shows the employee is eligible to work in the US
Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
A written process for disciplinary action might include all except which of the following: Verbal warning Leave of absence Decision-Making day First written warning
Leave of absence
AAHA Standards of Accreditation state that equipment utilized in surgical procedures room must include:
Scavenging systems for anesthetic gases
Readily accessible emergency drugs
An oxygen supply
All of the above
All of the above
AAHA’s mandatory Standards of Accreditation dictate that at least one type of patient monitoring equipment is utilized during procedures requiring general anesthesia. The types of equipment that are acceptable include all of the following except:
Pulse oximeter
Ultrasonic scaler
ECG
BP monitor
Ultrasonic scaler
AAHA's mandatory Standards of Accreditation state that which of the following laboratory services must be provided either in-house or by outside labs: Histopathology Serology Hematology Microbial culture All the above
All the above
According to AAHA standards of accreditation, a pre-anesthetic evaluation is performed and documented by a veterinarian involved with the procedure, within 24 hours preceding the administration of any pre-medication. This evaluation will document patient history, vaccination status, results of diagnostic tests, risk assessment and:
Signed owner consent form
Comprehensive PE
Description of the animal
none of the above
Comprehensive physical examination
According to standards for AAHA hospitals, the record of medical treatment must include identification of each medication and vaccine given. Which one is not required?
Route of administration Duration of treatment Frequency of administration Dose administered Manufacturer of drug or medication
Manufacturer of drug or medication
According to Title VII, the ADA and the ADEA the amount of time required to retain an employee’s record of employment is:
Two years from date of termination
Three years from date of termination
One year from date of termination
Indefinitely
One year from date of termination
An act of congress that called upon the US Dept of Health and Human Services to issue patient privacy protections is called:
FLSA
NLRA - national labor relations act
OSHA
HIPAA
HIPAA - Health Insurance Portability and accountability Act
An adverse drug event occurs when there is any type of side effect, injury, sensitivity reaction or \_\_\_\_ associated with use of an animal drug: Toxicity Allergic reaction Seizure Swelling
Toxicity
An agreement by an employee not to complete with his or her employer for a specified time within a specified geographic region is called:
Noncompete contract
Enforceable covenant
Noncompete agreement
Employment contract
Noncompete agreement
Restrictive covenant
An agreement where a person agrees to trade goods or services with another party, without monetary exchange is called: Arrangement Deal Bartering None of the above
Bartering
An example of a fixed expense would be:
Vaccinations
Rent
Inventory
All of the above
Rent
An example of a quick asset includes all of the following:
Cash
Long-term investment
Accounts receivable
Certificates of deposit
Long-term investment
An example of an indirect labor would be: Attendance at staff meetings Participating in CE Performing computer maintenance All of the above
All of the above
An explanation of employee behavior based on the belief that people choose behaviors they see as leading to desired outcomes is called:
Emotion Intelligence (EQ)
Motivated
Expectancy theory
Job Enrichment
Expectancy theory
An invitee is anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance the business of the owner. The invitation may be expressed, implied, or ______
Inferred
Spoken
Written
Solicited
Inferred
An OSHA inspector arrives unannounced at your clinic, presents credentials, and asks to inspect the facility. As the manager of the practice, what is the least appropriate way to comply with the request?
Request the reason for the inspection
Ask if other practices in the area are being inspected
Volunteer to show him the practice’s logs
Ask him what information he would like to see
Cooperate fully and give him full access to the facility
Ask if other practices in the area are being inspected
Any property owned by a business enterprise are referred to as:’
Property
Assets
Collateral
Liabilities
Assets
Associate veterinarian compensation systems may include any of the following except:
Straight salary
Percentage of production
Combination salary/production
Straight incentive
Straight incentive
Costs that do not fluctuate with revenue are called:
Semivariable
Breakeven
Fixed
Transactinal
Fixed
Documents that should be stored separate from personnel files include all of the following except:
Credit reports
I-9 Forms
Garnishment orders
Background verification forms
Background verification forms
Six C’s of Client Relationship Management include all of the following except:
Consistency Competence Community Convenience Client service
Community
Employees must be trained about dangers within the hospital. Such dangers include all of the following except:
Needles Chemicals Controlled substances Chemo drugs All of the above
Needles
Examples of items that would routinely be found in a spill kit would be:
Latex gloves, protective eyewear, durable plastic bags and a surgical gown
Protective eyewear, latex gloves, dust broom/dust pan, and a plastic container that can hold 5-6 gallons of liquid
Durable plastic bags, a surgical mask, a surgical gown and latex gloves
A dust broom/dust pan, protective eyewear, latex gloves and a surgical mask
Protective eyewear, latex gloves, dust broom/dust pan, and a plastic container that can hold 5-6 gallons of liquid.
Example of “omissions” include all of the following except:
Failure to use a cardiac monitor when high-anesthetic risk animals are anesthetized
Failure to muzzle a dog after the owners have informed the veterinarian that they are afraid the animal might bite
Performing surgery on the wrong limb or patient
Performing surgery on the wrong limb or patient
Fair market value is the price at which an asset would change hands between a wiling buyer and a willing seller, both having the means to complete the transaction and neither acting under ______
False pretenses
The includes of alcohol
Duress
The advisement of an attorney
Duress
In 1986, the IRS developed a 20 factor list to help determine whether workers:
Were eligible for employee benefits
Are to be classified as independent contractors or employees
Were responsible for paying back taxes on income paid
Required health care benefits
Are to be classified as independent contractors or employees
In Vet Medicine, the rule of thumb for the ratio relating to direct and indirect labor is
Two to one 2:1
One to two 1:2
Three to one 3:1
One to one 1:1
One to one - 1:1
Informed consent is a person’s agreement to allow something to happen, such as a medical, diagnostic or surgical procedure, that is based on full disclosure of the facts necessary to make:
An informed plan
An intelligent decision
Sense of the information
A selection
An intelligent decision
Insurance that protects against claims arising from acts, errors, or omissions in rendering services of a professional nature is called: General liability Workers Compensation Professional liability Errors and omissions
Professional liability
It is recommended that veterinary hospitals utilize exhaust fans in the following areas of the hospital except:
Isolation ward
Bathing and dipping areas
dark room
Laboratory area
Isolation ward
Items that should not be included in an employee personnel file include all of the following except:
Offer of employment letters
I-9 Forms
Garnishment orders
Credit reports
Offer of employment letters
Laws governing workers compensation are enacted and enforced by the:
Federal government
Each individual state
Department of labor
ADA
DOL
Leptospirosis is a zoonotic disease that is transmitted by contact with infected urine and:
The bite of an infected animal
Exposure to an infected animal’s saliva
Swimming in water contaminated with infected urine
All of the above
Swimming in water contaminated with infected urine
Manipulation of website content and meta-tags to make the site more likely to be preferentially indexed on search engines is called:
Web creep
Defined access
Search engine optimization
None of the above
Search engine optimization
