Test Flashcards
A chemical is considered a health hazard if it falls into which category: Compressed gas Flammable Carcinogen An oxidizer
Carcinogen
A client arrives with a pet that is experiencing an adverse event to a drug that was prescribed by the hospital. The veterinarian begins supportive care and treatment of the animal and it is now in stable condition. As the manager of the practice, what should you ensure that the veterinarian does next?
Contact the drug company that produces the medication to report the adverse drug event
Call sales rep
Inform entire staff and no longer carry medication
Contact the pet owner and give full refund for return of medication
Contact the drug company that produces the medication to report the adverse drug event
A description of the vital statistics or objectives and quantifiable characteristics of an audience or population is referred to as: Market Share Population Target Market Demographics
Demographics
Good protocol for protecting hospital computer software and equipment include all of the following except: Firewall Worm Backup Virus protection
Worm
A modification or adjustment to a job or to the work environment that enables a qualified applicant or employee with a disability to participate in the application process or to perform the job is called: Personnel accommodation Reasonable accommodation Job adjustment None of the above
Reasonable accommodation
A person who tends to be goal oriented, needs results and variety is said to have a behavior style called: Dominance (D) Inducement (I) Submission (S) Compliance (C)
Dominance (D)
A product that is interchangeable with another product of the same type is: Commodity Share Profit Resource
Commodity
A skill that involves the ability to perceive, assess and positively influence one's own and other people's emotions is called: Emotional expressiveness Decisional conflict Emotion Scale Emotional intelligence
Emotional intelligence
A study performed to establish whether or not the asking price for the practice is workable is called a \_\_\_\_\_ study. Return Traditional Feasibility Value
Feasibility
A style of leadership whereby the manager primarily directs the worker, setting goals and objectives; plans and organizes the work to be done; and constantly shows the worker how to do the job is called: Subjective Informational Authoritarian Detail
Authoritarian
A system of wages and raises based on achievement in different skill blocks as determined by the individual practice's needs is: Skill based pay Merit based pay Training based pay Aware based pay
Skill based pay
A type of communication technique where a person focuses completely on what the other person is saying and confirms understanding of the message content and the underlying emotions to ensure an accurate understanding is called: Active listening Reflective listening Mind wandering Role playing
Reflective listening
A visions statement should inspire an organization. The vision statement communicates what the hospital does, for whom they do it and:
What the future will look like
Why they do it
How the employees are supposed to act while at work
Where the company came from
What the future will look like
A W-2 is the IRS form that:
Determines the amount of federal taxes the employer will withhold from a persons paycheck
Is used for transmittal of wage and tax statements
Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
Shows the employee is eligible to work in the US
Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
A written process for disciplinary action might include all except which of the following: Verbal warning Leave of absence Decision-Making day First written warning
Leave of absence
AAHA Standards of Accreditation state that equipment utilized in surgical procedures room must include:
Scavenging systems for anesthetic gases
Readily accessible emergency drugs
An oxygen supply
All of the above
All of the above
AAHA’s mandatory Standards of Accreditation dictate that at least one type of patient monitoring equipment is utilized during procedures requiring general anesthesia. The types of equipment that are acceptable include all of the following except:
Pulse oximeter
Ultrasonic scaler
ECG
BP monitor
Ultrasonic scaler
AAHA's mandatory Standards of Accreditation state that which of the following laboratory services must be provided either in-house or by outside labs: Histopathology Serology Hematology Microbial culture All the above
All the above
According to AAHA standards of accreditation, a pre-anesthetic evaluation is performed and documented by a veterinarian involved with the procedure, within 24 hours preceding the administration of any pre-medication. This evaluation will document patient history, vaccination status, results of diagnostic tests, risk assessment and:
Signed owner consent form
Comprehensive PE
Description of the animal
none of the above
Comprehensive physical examination
According to standards for AAHA hospitals, the record of medical treatment must include identification of each medication and vaccine given. Which one is not required?
Route of administration Duration of treatment Frequency of administration Dose administered Manufacturer of drug or medication
Manufacturer of drug or medication
According to Title VII, the ADA and the ADEA the amount of time required to retain an employee’s record of employment is:
Two years from date of termination
Three years from date of termination
One year from date of termination
Indefinitely
One year from date of termination
An act of congress that called upon the US Dept of Health and Human Services to issue patient privacy protections is called:
FLSA
NLRA - national labor relations act
OSHA
HIPAA
HIPAA - Health Insurance Portability and accountability Act
An adverse drug event occurs when there is any type of side effect, injury, sensitivity reaction or \_\_\_\_ associated with use of an animal drug: Toxicity Allergic reaction Seizure Swelling
Toxicity
An agreement by an employee not to complete with his or her employer for a specified time within a specified geographic region is called:
Noncompete contract
Enforceable covenant
Noncompete agreement
Employment contract
Noncompete agreement
Restrictive covenant
An agreement where a person agrees to trade goods or services with another party, without monetary exchange is called: Arrangement Deal Bartering None of the above
Bartering
An example of a fixed expense would be:
Vaccinations
Rent
Inventory
All of the above
Rent
An example of a quick asset includes all of the following:
Cash
Long-term investment
Accounts receivable
Certificates of deposit
Long-term investment
An example of an indirect labor would be: Attendance at staff meetings Participating in CE Performing computer maintenance All of the above
All of the above
An explanation of employee behavior based on the belief that people choose behaviors they see as leading to desired outcomes is called:
Emotion Intelligence (EQ)
Motivated
Expectancy theory
Job Enrichment
Expectancy theory
An invitee is anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance the business of the owner. The invitation may be expressed, implied, or ______
Inferred
Spoken
Written
Solicited
Inferred
An OSHA inspector arrives unannounced at your clinic, presents credentials, and asks to inspect the facility. As the manager of the practice, what is the least appropriate way to comply with the request?
Request the reason for the inspection
Ask if other practices in the area are being inspected
Volunteer to show him the practice’s logs
Ask him what information he would like to see
Cooperate fully and give him full access to the facility
Ask if other practices in the area are being inspected
Any property owned by a business enterprise are referred to as:’
Property
Assets
Collateral
Liabilities
Assets
Associate veterinarian compensation systems may include any of the following except:
Straight salary
Percentage of production
Combination salary/production
Straight incentive
Straight incentive
Costs that do not fluctuate with revenue are called:
Semivariable
Breakeven
Fixed
Transactinal
Fixed
Documents that should be stored separate from personnel files include all of the following except:
Credit reports
I-9 Forms
Garnishment orders
Background verification forms
Background verification forms
Six C’s of Client Relationship Management include all of the following except:
Consistency Competence Community Convenience Client service
Community
Employees must be trained about dangers within the hospital. Such dangers include all of the following except:
Needles Chemicals Controlled substances Chemo drugs All of the above
Needles
Examples of items that would routinely be found in a spill kit would be:
Latex gloves, protective eyewear, durable plastic bags and a surgical gown
Protective eyewear, latex gloves, dust broom/dust pan, and a plastic container that can hold 5-6 gallons of liquid
Durable plastic bags, a surgical mask, a surgical gown and latex gloves
A dust broom/dust pan, protective eyewear, latex gloves and a surgical mask
Protective eyewear, latex gloves, dust broom/dust pan, and a plastic container that can hold 5-6 gallons of liquid.
Example of “omissions” include all of the following except:
Failure to use a cardiac monitor when high-anesthetic risk animals are anesthetized
Failure to muzzle a dog after the owners have informed the veterinarian that they are afraid the animal might bite
Performing surgery on the wrong limb or patient
Performing surgery on the wrong limb or patient
Fair market value is the price at which an asset would change hands between a wiling buyer and a willing seller, both having the means to complete the transaction and neither acting under ______
False pretenses
The includes of alcohol
Duress
The advisement of an attorney
Duress
In 1986, the IRS developed a 20 factor list to help determine whether workers:
Were eligible for employee benefits
Are to be classified as independent contractors or employees
Were responsible for paying back taxes on income paid
Required health care benefits
Are to be classified as independent contractors or employees
In Vet Medicine, the rule of thumb for the ratio relating to direct and indirect labor is
Two to one 2:1
One to two 1:2
Three to one 3:1
One to one 1:1
One to one - 1:1
Informed consent is a person’s agreement to allow something to happen, such as a medical, diagnostic or surgical procedure, that is based on full disclosure of the facts necessary to make:
An informed plan
An intelligent decision
Sense of the information
A selection
An intelligent decision
Insurance that protects against claims arising from acts, errors, or omissions in rendering services of a professional nature is called: General liability Workers Compensation Professional liability Errors and omissions
Professional liability
It is recommended that veterinary hospitals utilize exhaust fans in the following areas of the hospital except:
Isolation ward
Bathing and dipping areas
dark room
Laboratory area
Isolation ward
Items that should not be included in an employee personnel file include all of the following except:
Offer of employment letters
I-9 Forms
Garnishment orders
Credit reports
Offer of employment letters
Laws governing workers compensation are enacted and enforced by the:
Federal government
Each individual state
Department of labor
ADA
DOL
Leptospirosis is a zoonotic disease that is transmitted by contact with infected urine and:
The bite of an infected animal
Exposure to an infected animal’s saliva
Swimming in water contaminated with infected urine
All of the above
Swimming in water contaminated with infected urine
Manipulation of website content and meta-tags to make the site more likely to be preferentially indexed on search engines is called:
Web creep
Defined access
Search engine optimization
None of the above
Search engine optimization
Marketing that concentrates on existing clientele, aiming to strengthen the bond between the practice and to increase the demand for veterinary services is called:
Internal
External
Capitalization
Pass through
Internal Marketing
Meeting the needs of individuals with whom you hope to maintain a long-standing relationship is called:
Business
Veterinary Medicine
Customer service
Client service
Client service
Money owed to a practice for services rendered or products sold that is not paid at the time of service or when the product is dispensed is called:
Accounts payable
Accounts receivable
Open accounts
Open debt
Accounts receivable
Non-physical assets such as goodwill, trademarks, patents and copyrights are examples of _______ assets:
Fixed
Variable
Intangible
Mixed
Intangible
OSHA requires that a ____ will be used for the dilution, drawing up or mixing of all dangerous drugs.
Ventilation room
Biological safety room
Biological safety cabinet
Ventilated safety cabinet
Biological safety cabinet
OSHA requires that employers provide an area that is free from biological and _____ hazards where employees can store, prepare and consume food.
Contamination
Radioactive
Chemical
Medical
Chemical
OSHA standards require a hearing conservation program when staff members are exposed to noise levels above ____ decibels based on an 8 hour time weight average.
115
75
85
50
85
Over recent years, there has been an increase in evidence that shows that owning and caring for an animal has direct and indirect benefits to people, for their health and ____
Their relationships
Blood values
Well being
Sanity
Well being
Pareto’s Rule is:
The 80-20 rule
The ration-based inventory rule
The quantity on hand rule
The rule of vendors
The 80-20 rule
80% of effects comes from 20% of causes
Prescription pads should be kept:
In a secure location
In a public area
In the exam room
None of the above
In a secure location
Profit centers that are usually tracked by a veterinary hospital include:
Surgery Dentistry Boarding Diagnostics All the above
All the above
Ration-based inventory is based on a simple concept, which is:
Inventory is easier to control if it is held in smaller quantities
Inventory is easier to control if it is kept to a bare minimum
Inventory is easier to control if it is not damaged
Inventory is easier to control it it is held in larger quantities
Inventory is easier to control if it is held in smaller quantities
Restrictive covenants are meant to protect veterinary employers against:
Employees competing for clients
Disclosing trade secrets
Using mailing lists/confidential information
All of the above
All of the above
Revenue per client visit, calculated by dividing the income by the number of clients or patients seen is called:
Average client transaction (ACT)
Net profit
Gross
Value
ACT - Average client transaction
Selection tests used during the hiring process include all of the following except:
Spelling
Aptitude
Map
Personality
Map
Signs that a person may be dealing with burnout include all of the following except:
Tardiness
Frequent mistakes
Calling in sick
Eagerness to accept new assignments
Eagerness to accept new assignments
Statements of what a practice believes in and recommends for its patients for wellness testing, pain management, nutrition, senior care and other aspects of patient care are called:
Protocols
Systems
Methods of medicine
Standards of care
Standards of care
The 2002 AAHA compliance study resulted in the publication called:
AAHA Compliance Study Results
AAHA Cares
The path to high quality care
The road to better care
The path to high quality care
The annual financial benefit after an investment, minus the cost of the investment is called:
Profitability
Balance sheet
Return on investment
Gross income
Return on investment
The attitudes, motivation, values, role expectations, and beliefs that veterinary team members have about their daily work environment is called the:
Work environment
Practice culture
Core values
Behavior expectations
Practice culture
The balance sheet is a statement that summarizes the assets, liabilities and owner’s equity:
At the end of the month
On a particular date
Quarterly
Once a year
One a particular date
The branch of accounting that uses both historical data and estimated data that management can use to conduct daily operations and planning future operations is called ___ accounting:
Historical
Managerial
Operational
Viability
Managerial
The costs related to continuing education expenses include the following except:
Registration fee
Travel expense
Meal Expense
Companion expense
Companion expense
The financial reports that provides a summary of practice income, expenses, and resulting profit or loss for a specific period is called:
Profit and loss statement
Procedure log
Balance sheet
Statement of cash flows
Profit and loss statement
The form of accepting a contract by verbally accepting it is called an:
Implied acceptance
Express contract
Agreement
Acknowledgement
Express contract
The government agency that regulates products used topically for the control of ectoparasites and insects on animals under the Federal Insecticide, Fungicide and Rodenticide act is the:
EPA
FDA
Dept of health services
None of the above
EPA
The guiding principles of the VHMA are their:
Mission statement
Values statement
Vision statement
All of the above
All of the above
The Immigration Reform and Control Act requires that employers take steps to ensure that newly hired employee:
Graduated from high school or obtained GED
Is over the age 16
Is eligible for employment in the US
Properly documented their work history
Is eligible for employment in the US
The IRS issues a number to any business or individual who is required to report employment taxes or give tax statements to employees. This number is referred to as a:
Employee number
Employment identification number
Employee reference number
Employer description number
Employment identification number
The largest expense in virtually all veterinary practices is:
Employee costs
Drug and medical supply costs
Advertising costs
Facility maintenance costs
Employee costs
The management report that tracks income from related service codes and expenses related to producing that income, arriving at a profit (or loss) for those practice areas is called:
Production report
Cost center report
Income center evaluation report
Profit center report
Profit center report
The mathematical formula that allows calculation of optimal inventory order quantities is called:
Economic order quantity
Fixed ordering equation
Unity purchase equation
Annual demand equation
Economic order quantity
The monetary amount of estimated normal wear and tear on property improvements is called:
Depreciation
Rate of return
Fair market value
Appreciation
Depreciation
The one area that offers the greatest positive impact in the cost containment, management and profitability areas is improved management of:
Drugs and medical supplies
Employees costs
Marketing
Gross sales
Drugs and medical supplies
The price to a client will be determined by taking in consideration all of the following except:
Restocking fees
Dispensing fees
Minimum price
Markup over unit cost
Restocking fees
The process of team development has been described as having four stages. Those stages include all of the following except:
Storming
Norming
Performing
Bargaining
Bargaining
The ratio that defines the relationship between direct and indirect labor in the workplace is called:
Workforce ratio
Employee ratio
Workload ratio
Labor ratio
Labor ratio
The regulation that deals with the identification and listing of hazardous waste is:
EPA Regulation 40 CFR 261
FDA Regulation 20 CFR
EPA Regulation Code 40
FDA Code 40 CFR
EPA Regulation 40 CFR 261
The second tier (from the bottom) of Abraham Maslow’s Hierarchy of Needs is the need for:
Esteem
Self-actualization
Security
Autonomy
Security
The singe most important component of any veterinary practice is:
Staff
Fees
medical knowledge
None of the above
Staff
The system that recognizes revenues as earned and expenses as incurred, rather than when the actual cash transaction occurs is called:
Cash Basis accounting
Accrual basis accounting
Revenue type accounting
Adjustment accounting
Accrual accounting
The Tax Reform Act of 1997 provided some tax relief for those individuals with:
Educational debts
Pets
Disability Income
More than two dependents
Educational debts
The type of plan that allows employees to pay certain expenses before taxes are deducted from their paychecks, thus saving on federal and state taxes is called:
Fringe Benefit plan
Tax savings plan
Section 125 cafeteria plan
Employee incentive plan
Section 125 cafeteria plan
The typical practice requires ____ new clients per month per veterinarian to remain viable
15
20
30
25
30
The VHMA values statement includes:
Promoting excellence and integrity
Providing continuing education
Facilitating collegiality and camaraderie
Both A and C
Both A and C
There are many inventory management problems that can occur when large quantities of inventory are maintained by the practice. Some of these problems are:
Products become outdated Theft Products become damaged Efficient levels of cash flow can be compromised All of the above
All of the above
Three factors control the timing of inventory orders. All of the following are included except:
The price of the product
The time needed for delivery
The rate of inventory usage
The safety stock level
The price of the product
Tort law permits people to sue for relief of an injury that occurred as a result of damages inflicted on their bodies, family, property due to a ______ act:
Malicious
Wrongful
Meaningful
Unwritten
Wrongful
Unacceptable queries of potential staff members include all except which of the following:
Religious affiliation
Race
Pregnancy status
Employment history check
Employment history check
Under the theory of law, defendants are required to repay money or restore property because it would be wrong and against public policy for them to retain any benefit or value. This theory of law is called:
Tort law
Contract law
Quasi contracts
Negligence contracts
Quasi contracts
Variable expenses associated with revenue are called:
Cost of goods sold
Inventory
Operating expenses
Mark up percentages
Cost of goods sold
Veterinarians who are asked to provide emergency care for a sick or injured stray or abandoned animals must:
Know that they could be held liable for their failure to provide adequate care
Follow a certain standard of care without any assurance of payment their services
Know that the relationship between the veterinarian and client is a contractual one
All of the above
All of the above
What is the first step is implementing a hospital safety plan?
Hold a staff meeting to discuss the safety plan
Identify hazards in the workplace
Check all personal protective equipment for damage
Designate a safety supervisor who will design and implement the plan
Designate a safety supervisor who will design and implement the plan
When dental procedures are performed in the veterinary practice, staff members must be sure to wear:
Goggles
Mask
Gloves
All of the above
All of the above
When researching salaries for veterinarians, Dr. Jim Wilson, JD recommends practice managers purchase what AVMA published book?
Journal of the AVMA
Economic Report on Veterinarians and Veterinary Practices
Compensation and Benefits - An in depth look
VHMA newsletter
Economic Report on Veterinarians and Veterinary Practices
Which of the following is not part of the calculation of goodwill:
Location Products Services Name Debt load
Debt load
OSHA requires that eyewash devices are not faucet-mounted:
True
False
False
A capital expenditures budget is budget planning for the future acquisition of facilities and equipment:
True
False
True
AAHA’s mandatory standards within the contagious disease section require that potentially contaminated materials are contained in permeable containers or bags before transport.
True
False
False
According to the FLSA, an employee will only earn OT pay if the OT hours worked were approved ahead of time.
True
False
False
Back injuries account for every one of every five workplace injuries or illnesses:
True
False
True
Charcoal absorption is an effective and OSHA acceptable method of waste anesthetic gas removal for nitrous oxide.
True
False
False
Contract law deals with duties established by individuals as a result of a contractual agreement
True
False
True
Depreciation comes into play when assets are purchased which are reasonably high value and which have a useful life greater than one year
True
False
True
Depreciation is applicable to lan
True
False
False
During and inspection by the DEA, the hospital is not required to consent to inspection of financial or pricing data.
True
False
True
Employee relations is the practice of responding to concerns and informing and discharging employees
True
False
False
Every three years after the initial inventory date, a registrant must take a new inventory of all controlled substances on hand.
True
False
False
It is important to perform a breakeven analysis before starting or expanding a business or when acquiring new pieces of equipment
True
False
True
Lack of inventory control can result in reduced cash flow and reduced practice value
True
False
True
Receiving products as it is needed, rather than storing product as inventor is called: Nick of time inventory
True
False
False
The EPPA of 1998 prohibits private employers from using polygraph tests in making employment decisions except under very limited conditions.
True
False
True
The recording of medical information chronologically and in a timely manner is critical to the credibility of the record.
True
False
True
When establishing goals they should be SMART: Specific, Measurable, Accountable, Realistic and Time bound.
True
False
False
In the Marketing Chapter of Blackwell’s 5 minute veterinary practice management consult, it states that this percentage of new clients may come from personal referrals in well-managed practices:
15% 40% 85% 75% 90%
85%
