Test 2 Huan resource management

Question 1

Appraisal

Answer 1

The formal assessment of how effieciently and effectively an employee is performing their role in the business.

Question 2

Arbitration

Answer 2

A means of dispute resolution involving an independent third party hearing both arguments in a dispute and determining the outcome.

Question 3

Award

Answer 3

A legally binding document determined by the Fair work commission that sets out minimum wages and conditions for whole industries or occupations.

Question 4

Career Advancement

Answer 4

The assignment of more responsibilities/authority to employees or the promotion of employees to positions that bring rewards, such as increased salary, fringe benefits and increased responsibilities.

Question 5

Collective bargaining

Answer 5

Determining the terms and conditions of employment through the direct negotiation between unions and employers.

Question 6

Common law individual employment contracts

Answer 6

Covers those employees who are not under any award or collective/enterprise agreements.

Question 7

Dismissal

Answer 7

Occurs when the behavior of an employee is unacceptable and a business terminates their employment.

Question 8

Employee Observation

Answer 8

A strategy where a variety of opinions on the performance is sought with the aim of arriving at a more comprehensive picture of past and current performance.

Question 9

Employer associations

Answer 9

Organisations that represent and assist the employer groups.

Question 10

Enterprise agreements

Answer 10

An agreement on pay and conditions of work made at the workplace level and negotiated between groups of employees and employers.

Question 11

Entitlement Considerations

Answer 11

The rights benefits that employees have when leaving the workplace, either on a voluntary or involuntary basis.

Question 12

Fair Work Commission

Answer 12

Australia’s national workplace tribunal that has a number of responsibilities under the Fair Work Act 2009

Question 13

Hierarchy of needs (maslows)

Answer 13

Maslow’s sequence of human needs in the order of their importance.

Question 14

Employee self evaluation

Answer 14

where the employee evaluates their own performance against a set of objectives.

Question 15

Human resource manager

Answer 15

Coordinates all the activities involved in acquiring, developing, maintaining and terminating employees from a business’s human resources.

Question 16

Human resource management

Answer 16

The effective management of the formal relationship between the employer and the employees.

Question 17

Business objectives

Answer 17

Desired outcome or specific result that a business intends to achieve.

Question 18

maslow’s theory

Answer 18

Psychological
- Safety
- Social
- Esteem
- Self actualization

Question 19

Locke and Latham

Answer 19

1. Clarity: setting clear goal
2. Challenge: challenging goal
3. Commitment:
4. Feedback
5. Task complexity.

Question 20

Lawrence and Nohrias four drive theory

Answer 20

1. Drive to acquire
2. Drive to bond
3. Drive to learn.
4. Drive to defend.

Question 21

Drive to acquire

Answer 21

Includes both material goods as well as non-material things such as status and influence.

Question 22

Drive to bond

Answer 22

Involved building relationships and feeling connections with other human beings and colleagues.

Question 23

Drive to learn

Answer 23

Is satisfied by work environments that stimulate curiosity and allow for exploration and developing understanding.

Question 24

Drive to defend

Answer 24

While, acquisition, bond and learning are active drives that human seek to fulfill, the drive to defend is only stimulated by a threat to become active.

Question 25

Performance related pay.

Answer 25

The momentary compensation provided to employees elative to how their performance is assessed according to set standards.

Question 26

Types of performance related pay

Answer 26

Short term: - Pay increase - Bonus - commission Long term : - Share plan - Profit sharing - Gain sharing.

Question 27

Career advancement Long term

Answer 27

The assignment of more responsibility/authority to employees or the promotion of employees to positions that bring rewards such as increase salary, fringe benefits and increased responsibilities.

Question 28

Investment in training

Answer 28

The direction of finances. or resources such as time, into the teaching of skills to employees. Can be both short term and long term

Question 29

Support strategies

Answer 29

Support: Is where the business provides individuals woth assistance and services designed to help employees cope with problems that negatively affect their lives or work programs.

Question 30

Sanction strategies

Answer 30

Sanction: A from of penalty or discipline imposed on an employee for poor performance.

Question 31

Motivation strategies:

Answer 31

-Performance related pay - Career advancement - Investment in training - Support strategies - Sanction strategies.

Question 32

Training

Answer 32

Is the process of providing an employee with the knowledge with the knowledge of specific skills needed to do a job.

Question 33

On the job training

Answer 33

Occurs when employees learn a specific set of skills to perform particular tasks within the workplace. This training usually occurs within the working environment, and uses equipment, machinery and documents that are present in that workplace.

Question 34

Off the job training

Answer 34

Occurs when employees learn new skills in a location away from the workplace. It usually involved individuals or groups of employees to a particular specialized training institution.

Question 35

Performance management

Answer 35

A focus on improving both business and individual performance through relating business performance objectives to individual employee performance objectives.

Question 36

Management by objectives

Answer 36

A process by which management and employees agree on a set of goals for each employee, with these goals all contributing to the objectives of the business as a whole.

Question 37

Retirement

Answer 37

Retirement occurs when an employee decides to give up full-time or part-time work and no longer be apart of the labor force.

Question 38

Resignation

Answer 38

The voluntary ending of employment by the employee quitting their job.

Question 39

Exit interview

Answer 39

Is where the manager asks a series of questions to the resigning employee about why they are leaving and also about the areas the employee feels the business can improve.

Question 40

Voluntary redundancy

Answer 40

where employees are informed of the situation and given the opportunity to nominate themselves for voluntary redundancy.

Question 41

Redundancy

Answer 41

Occurs when a persons job no longer exists, usually due to technological changes, a business restructure or merger or acquisition.

Question 42

Involuntary redundancy

Answer 42

When employees are asked to leave the business against his or her will because the job no longer exists.

Question 43

Unfair dismissals

Answer 43

Occurs when employer dismisses an employee for discrimination reasons.

Question 44

Disputes

Answer 44

Are a result of disagreements of dissatisfaction between individuals and/or groups.

Question 45

Protected industrial action

Answer 45

Action taken by either party to a dispute that has been approved by the fair work commission.

Question 46

Termination

Answer 46

The ending of the employment of an employee.

Question 47

Strike

Answer 47

Occurs when employees withdraw their labor for a period of time in pursuit of improvements in their employment conditions.

Question 48

Trade Unions

Answer 48

Organizations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members.

Question 49

Transition Considerations

Answer 49

Issues relating to the process of changing from one job to another or from one set of circumstances to another.

Question 50

Protected action

Answer 50

Refers to action by either party to dispute that has been approved by the fair work commission. - Cannot be dismissed.

Question 51

Mediation

Answer 51

The confidential discussion of issue in non threatening environment, in the presence of a neutral, objective third party, who helps parties in a dispute to work towards and agreement, but does not offer suggestions or solutions.