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Com 102 > Test 2 > Flashcards

Test 2 Flashcards

1
Q

What is listening?

A

A process that involves receiving, attending to, understanding, responding to, and recalling sounds and visual images during interpersonal encounters

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2
Q

What are the 5 steps in listening?

A

RAURR, Receiving, Attending, Understanding, Responding, Recalling

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3
Q

Receiving involves: ______ and ______

A

Seeing and Hearing

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4
Q

Define Hearing:

A

The process where sound waves travel in the ear, to ear drum, and then to the brain for interpretation

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5
Q

What is mental bracketing?

A

A means of systematically putting aside thoughts that are not relevant to the interaction at hand. (Internal Noise)

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6
Q

What is Understanding?

A

Interpreting meaning by comparing new info to past knowledge

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7
Q

What is Responding?

A

Communicating attention and understanding to the speaker

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8
Q

Define Feedback:
Positive Feedback:
Negative Feedback:

A

Communicating attention and understanding while others are talking
Positive Feedback: Supports speakers confidence
Negative Feedback: Disruptive

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9
Q

What is Recalling?

A

Remembering information

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10
Q

What is the Bizarreness effect?

A

We recall the strange and unusual easier than the regular/normal

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11
Q

What are the 5 functions of listening?

A

1: Listen to comprehend
2: Listen to support
3: Listen to analyze
4: Listen to appreciate
5: Listen to discern (Listen for tone)

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12
Q

What is an Action-Oriented listening style?

A

Quick brief information gathering/job)

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13
Q

What is a Time-Oriented listening style?

A

Time, Dont have time to talk/ Short, quick, so you can move on

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14
Q

What is a People-Oriented listening style?

A

Provide empathy, relate, person ventered

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15
Q

What is a Content-Oriented listening style?

A

Focusing on the content

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16
Q

Women use what two listening styles?

A

People and content-oriented styles

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17
Q

Men use what two listening styles?

A

Time and action-oriented styles

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18
Q

What is selective listening?

A

Taking bits and pieces of info and dismissing the rest

Results from fluctuating attention

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19
Q

What is Pseudo Listening?

A

Pretending to pay attention when you really aren’t

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20
Q

What is eavesdropping?

A

Intentionally setting up situations in order to listen to others private conversations

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21
Q

What is Aggressive Listening?

A

Focusing on what someone else says in order to find an opportunity to attack them
Online trolling

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22
Q

What is Narcissistic Listening?

A

Ignoring what the other person is saying and directing the conversation back to oneself

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23
Q

Name the 5 Speech Acts:

A

Representative, Directive, Commissive, Expressive, Declarative

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24
Q

What is Representation?

A

Statement of truth/fact

25
Q

What is Directive?

A

get listeners to act

26
Q

What is Commissive?

A

Commitment to act

27
Q

What is Expressive?

A

Convey Emotion

28
Q

What is Declarative?

A

Produce dramatic effects

29
Q 
Crafting Conversations:
Interactive:
Locally Managed:
Universal:
Adhere to scripts:
A

Interactive: Two or more people in real time (Not email)
Locally Managed: We decide who speaks and when
Universal: form foundation for IPC, we converse everyday
Adhere to scripts: We know what to say and when in most situations

30
Q

What are Cooperative Messages?

A

Easily understood, take ownership, are inclusive

31
Q

What is the cooperative principle?

A

Messages should be: Informative, honest, relevant, and clear

32
Q

What is “I” Language?

A

Assuming responsibility for what you say and own your feelings and beliefs

33
Q

What is “You” Language?

A

Putting blame on the other person

34
Q

What is “We” Language?

A

Expressing inclusion and connection to others

35
Q

What is expressive talk? (Feminine)

A

Communication is seen as a primary way to establish closeness and offer support

36
Q

What is Instrumental talk? (Masculine)

A

communication is seen as a means to solve problems and accomplish tasks

37
Q

What is the Communication Accomodation Theory?

A

Says people adapt their language when we:
Seek approval
Want to establish a relationship
View others language usage as appropriate

Also says we accentuate differences in language to distance ourselves from others

38
Q

What is Deception?

A

Deliberate use of uninformative, untruthful, irrelevant, or vague language to mislead others.

39
Q

What is concealment?

A

leaving important and relevant information out of messages

40
Q

What is nonverbal communication?

A

the intentional or unintentional transmission of meaning through nonspoken physical and behavioral cues

41
Q

What are the differences between nonverbal and verbal?

A

Nonverbal uses multiple channels (hearing, sight, touch)
is more ambiguous and open to interpretation
has fewer rules
has more meaning

42
Q

What are mixed messages?

A

When verbal and nonverbal communication contradict eachother

43
Q

Women are better nonverbal communicators

A

More facial epressions and smiles, gaze more at others

Men: More territorial over personal space

44
Q

What is Kinesics?

A

Nonverbal messages conveyed through body movement

45
Q

Define the Noh Mask Effect

A

shift facial expression as perspective changes

46
Q

What are Emblems?

A

Say something specific without words

47
Q

What are Illustrators?

A

Accent or illustrate verbal messages

48
Q

What are Regulators?

A

Control conversation

49
Q

What are Adaptors?

A

Touch gestures that serve a psychological or physical purpose

50
Q

What is Immediacy?

A

The degree to which you find someone/something interesting and attractive

51
Q

What is power?

A

The ability to control or influence people or events

52
Q

What are Vocalics?

A 
Nonverbal messages conveyed through vocal characteristics
Loudness
Pitch
Speech rate
Tone
53
Q

What are haptics?

A

Nonverbal messages conveyed through touch

54
Q

What are Provemics?

A

Nonverbal messages conveyed through space and distance

55
Q

What are Chronemics?

A

Nonverbal messages conveyed through the use of time

56
Q

What is M-Time?

A

Monochronic, careful use of time management and scheduling

57
Q

What is P-Time?

A

Polychronic, time is flexible and fluid

58
Q

What is Truth Bias?

A

If there is not a reason to think someone is lying, we tend to believe them

Com 102 (4 decks)

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