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Com 102 > Test 2 > Flashcards

Test 2 Flashcards

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1
Q

What is listening?

A

A process that involves receiving, attending to, understanding, responding to, and recalling sounds and visual images during interpersonal encounters

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2
Q

What are the 5 steps in listening?

A

RAURR, Receiving, Attending, Understanding, Responding, Recalling

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3
Q

Receiving involves: ______ and ______

A

Seeing and Hearing

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4
Q

Define Hearing:

A

The process where sound waves travel in the ear, to ear drum, and then to the brain for interpretation

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5
Q

What is mental bracketing?

A

A means of systematically putting aside thoughts that are not relevant to the interaction at hand. (Internal Noise)

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6
Q

What is Understanding?

A

Interpreting meaning by comparing new info to past knowledge

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7
Q

What is Responding?

A

Communicating attention and understanding to the speaker

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8
Q

Define Feedback:
Positive Feedback:
Negative Feedback:

A

Communicating attention and understanding while others are talking
Positive Feedback: Supports speakers confidence
Negative Feedback: Disruptive

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9
Q

What is Recalling?

A

Remembering information

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10
Q

What is the Bizarreness effect?

A

We recall the strange and unusual easier than the regular/normal

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11
Q

What are the 5 functions of listening?

A

1: Listen to comprehend
2: Listen to support
3: Listen to analyze
4: Listen to appreciate
5: Listen to discern (Listen for tone)

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12
Q

What is an Action-Oriented listening style?

A

Quick brief information gathering/job)

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13
Q

What is a Time-Oriented listening style?

A

Time, Dont have time to talk/ Short, quick, so you can move on

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14
Q

What is a People-Oriented listening style?

A

Provide empathy, relate, person ventered

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15
Q

What is a Content-Oriented listening style?

A

Focusing on the content

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16
Q

Women use what two listening styles?

A

People and content-oriented styles

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17
Q

Men use what two listening styles?

A

Time and action-oriented styles

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18
Q

What is selective listening?

A

Taking bits and pieces of info and dismissing the rest

Results from fluctuating attention

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19
Q

What is Pseudo Listening?

A

Pretending to pay attention when you really aren’t

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20
Q

What is eavesdropping?

A

Intentionally setting up situations in order to listen to others private conversations

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21
Q

What is Aggressive Listening?

A

Focusing on what someone else says in order to find an opportunity to attack them
Online trolling

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22
Q

What is Narcissistic Listening?

A

Ignoring what the other person is saying and directing the conversation back to oneself

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23
Q

Name the 5 Speech Acts:

A

Representative, Directive, Commissive, Expressive, Declarative

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24
Q

What is Representation?

Study These Flashcards
A

Statement of truth/fact

25
What is Directive?
get listeners to act
26
What is Commissive?
Commitment to act
27
What is Expressive?
Convey Emotion
28
What is Declarative?
Produce dramatic effects
29
``` Crafting Conversations: Interactive: Locally Managed: Universal: Adhere to scripts: ```
Interactive: Two or more people in real time (Not email) Locally Managed: We decide who speaks and when Universal: form foundation for IPC, we converse everyday Adhere to scripts: We know what to say and when in most situations
30
What are Cooperative Messages?
Easily understood, take ownership, are inclusive
31
What is the cooperative principle?
Messages should be: Informative, honest, relevant, and clear
32
What is "I" Language?
Assuming responsibility for what you say and own your feelings and beliefs
33
What is "You" Language?
Putting blame on the other person
34
What is "We" Language?
Expressing inclusion and connection to others
35
What is expressive talk? (Feminine)
Communication is seen as a primary way to establish closeness and offer support
36
What is Instrumental talk? (Masculine)
communication is seen as a means to solve problems and accomplish tasks
37
What is the Communication Accomodation Theory?
Says people adapt their language when we: Seek approval Want to establish a relationship View others language usage as appropriate Also says we accentuate differences in language to distance ourselves from others
38
What is Deception?
Deliberate use of uninformative, untruthful, irrelevant, or vague language to mislead others.
39
What is concealment?
leaving important and relevant information out of messages
40
What is nonverbal communication?
the intentional or unintentional transmission of meaning through nonspoken physical and behavioral cues
41
What are the differences between nonverbal and verbal?
Nonverbal uses multiple channels (hearing, sight, touch) is more ambiguous and open to interpretation has fewer rules has more meaning
42
What are mixed messages?
When verbal and nonverbal communication contradict eachother
43
Women are better nonverbal communicators
More facial epressions and smiles, gaze more at others | Men: More territorial over personal space
44
What is Kinesics?
Nonverbal messages conveyed through body movement
45
Define the Noh Mask Effect
shift facial expression as perspective changes
46
What are Emblems?
Say something specific without words
47
What are Illustrators?
Accent or illustrate verbal messages
48
What are Regulators?
Control conversation
49
What are Adaptors?
Touch gestures that serve a psychological or physical purpose
50
What is Immediacy?
The degree to which you find someone/something interesting and attractive
51
What is power?
The ability to control or influence people or events
52
What are Vocalics?
``` Nonverbal messages conveyed through vocal characteristics Loudness Pitch Speech rate Tone ```
53
What are haptics?
Nonverbal messages conveyed through touch
54
What are Provemics?
Nonverbal messages conveyed through space and distance
55
What are Chronemics?
Nonverbal messages conveyed through the use of time
56
What is M-Time?
Monochronic, careful use of time management and scheduling
57
What is P-Time?
Polychronic, time is flexible and fluid
58
What is Truth Bias?
If there is not a reason to think someone is lying, we tend to believe them

Com 102 (4 decks)

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