Test # 2 Flashcards
Which of the following factors has the most influence on workers motivation?
Job design
A scientific management primary force is?
Efficiency.
Key elements of the scientific management philosophy includes all of the following except?
expanding the nature of the task perform by employees who add variety to the job.
Job specialization is?
Breaking down jobs into their simplest components and assigning them to employees so that each person would perform a task in a manner.
Which one of the following ‘is an advantage to job specialization?
Staffing cause is lower because of the repetitive nature of task made skills requirements lower.
Job rotation?
Involved moving employees from job to job at regular intervals.
Job enlargement is breaking down job into their simplest components?
Refers to expanding the task performed by employees to add more variety.
Roll ambiguity is?
Vagueness in relation to job responsibility.
Facing contradictory demands at work is?
A form of roll conflict.
Roll overload is? .
Having insufficient time and resources to complete a job
Information processing demands that exceeds the supply or capacity of time available to such processing is? .
Information overload
Mary is a new employee in the hand bag department of major department store she is not entirely sure whether she is to stay on the sale floor and sell purses to customers or if she to sell items then go back to the stock room to replenish them Mary is experiencing?
Roll ambiguity.
Listening is an art not a skill and can’t be learned? .
Listening creates a bond between communication but does not increase it communication flow or accuracy
Which of the following pieces of advice is not a tip to improve your listening habits? .
Think about what you will say when the time comes
Marie is conducting a seminar on active listening she is preparing a list of ways to improves one’s active listening?
Do not be rude.
