Test # 2 Flashcards
Which of the following factors has the most influence on workers motivation?
Job design
A scientific management primary force is?
Efficiency.
Key elements of the scientific management philosophy includes all of the following except?
expanding the nature of the task perform by employees who add variety to the job.
Job specialization is?
Breaking down jobs into their simplest components and assigning them to employees so that each person would perform a task in a manner.
Which one of the following ‘is an advantage to job specialization?
Staffing cause is lower because of the repetitive nature of task made skills requirements lower.
Job rotation?
Involved moving employees from job to job at regular intervals.
Job enlargement is breaking down job into their simplest components?
Refers to expanding the task performed by employees to add more variety.
Roll ambiguity is?
Vagueness in relation to job responsibility.
Facing contradictory demands at work is?
A form of roll conflict.
Roll overload is? .
Having insufficient time and resources to complete a job
Information processing demands that exceeds the supply or capacity of time available to such processing is? .
Information overload
Mary is a new employee in the hand bag department of major department store she is not entirely sure whether she is to stay on the sale floor and sell purses to customers or if she to sell items then go back to the stock room to replenish them Mary is experiencing?
Roll ambiguity.
Listening is an art not a skill and can’t be learned? .
Listening creates a bond between communication but does not increase it communication flow or accuracy
Which of the following pieces of advice is not a tip to improve your listening habits? .
Think about what you will say when the time comes
Marie is conducting a seminar on active listening she is preparing a list of ways to improves one’s active listening?
Do not be rude.
Which of the following can freeze conservation?
Telling the other person what to do.
All of the following would freeze a conservation except? .
You are very skill at that
Which of the following is not a type of communication?
Direct.
Ana is placing her work group lunch order over the phone with the pizza shop she is using what type of communication?
Verbal.
Storytelling is an effective form of communication for which of the following situation? .
Orientating new employees to the company’s culture
Which of the following statements about storytelling is incorrect?
The more frequently stories are shared the in organization the lower the organizational commitment.
An example of a crucial conversation is?
Asking for a raise.
Nina is a career counselor in a university career developing office she is making recommendations to a student in a career planning session related to improving the quality of the student’s conversation which piece of advice should be deleted from Nina’s list?
Speak more than the receiver.
A memo is an example of?
written communication
