Test 2

Question 1

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Try to set as many pins as possible.

Install an adaptor to create a universal socket.

Verify the socket type and manufacturer.

Find a compatible motherboard for the CPU.

Answer 1

Verify the socket type and manufacturer.

Question 2

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?

Send friendly reminders to not print unnecessarily.

Enable duplex printing to reduce paper utilisation

Bill each department for the excess material cost.

Require a code or badge before releasing a print job.

Answer 2

Require a code or badge before releasing a print job.

Question 3

A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Install the most recent firmware upgrade available for the printer.

Contact the vendor for a hardware replacement.

Reinstall the printer software and drivers, and then restart the printer.

Read the installation manual and configure duplex settings.

Answer 3

Read the installation manual and configure duplex settings.

Question 4

Which of the following describes metered utilization of cloud resources?

Resources provisioned instantly

Payments made only for resources that are used

Resources pooled to increase computing power

Implementation of rapid elasticity

Answer 4

Payments made only for resources that are used

Question 5

The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?

Fuser

Waste container

Roller

Toner

Answer 5

Fuser

Question 6

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device!^ not detecting payment options. Which of the following is the MOST likely cause of the issue?

NFC

Bluetooth

Lightning adapter

Wi-Fi

Answer 6

NFC

Question 7

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

Hub

Ethernet gateway

Router

Wireless access point

Answer 7

Router

Question 8

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

No Signal Input

Which of the following describes the FIRST action that should be taken?

Verify that the projector is turned on.

Verify that the user is using an approved OS.

Replace the projector bulb.

Check the video cable and replace it if necessary.

Answer 8

Verify that the user is using an approved OS.

Question 9

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

A foreign object is stuck inside the port.

The cable connection utilized the wrong orientation.

The USB cable is physically damaged.

The USB port belongs to a different form factor.

Answer 9

The USB port belongs to a different form factor.

Question 10

A technician was called in to look at a user’s PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

The hard disk drivers have been corrupted.

A RAID disk failed.

The HDD has no free space.

The HDD cables need reseating.

Answer 10

The HDD has no free space.

Question 11

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Power cycle the laptop.

Plug in the monitor to the USB port.

Adjust the monitor display settings.

Power cycle the monitor.

Answer 11

Adjust the monitor display settings.

Question 12

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete
to BEST meet this goal? (Choose two.)

Configure RAID 1.

Install a hybrid drive.

Upgrade to 1GB NIC.

Increase the RAM.

Migrate to a SSD.

Upgrade the power supply.

Answer 12

Install a hybrid drive.

Increase the RAM.

Question 13

A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

Change the paper weight setting.

Replace the printer’s fuser.

Upgrade the printer firmware.

Clean the toner drums and rollers.

Answer 13

Clean the toner drums and rollers.

Question 14

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Cat 5

Cat 5e

Cat 6

Cat 6a

Answer 14

Cat 5

Question 15

A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the:

Power adapter.

Battery.

System fan.

Hard drive.

Answer 15

Battery.

Question 16

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

PAN

WLAN

LAN

MAN

Answer 16

PAN

Question 17

A user failed to gain access to a building’s entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

Bluetooth

Biometrics

NFC

PIN

Answer 17

NFC

Question 18

Which of the following cable types is the standard connector on printers?

DVI

SATA

USB

Lightning

Answer 18

USB

Question 19

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

The channel is reserved for licensed band use.

The channel selection is defective; contact the manufacturer.

The channel must be unlocked by the vendor.

The device requires a firmware update to unlock the channel.

Answer 19

The channel must be unlocked by the vendor.

Question 20

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Separation pad

Transfer roller

Ink cartridge

Fuser

Answer 20

Transfer Roller

Question 21

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Choose two.)

SATA

M.2

PCIe.

SAS

SCSI

DRAM

Answer 21

M.2

PCIe

Question 22

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Close other video software and retry.

Adjust the conference software to a compatible resolution.

Reseat or replace the webcam.

Switch the video from the webcam to “conference” mode.

Answer 22

Close other video software and retry.

Question 23

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company’s goals?

laaS

ISP

SDN

SaaS

Answer 23

Laas

Question 24

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Test the RAM in different slots, one at a time.

Replace the motherboard.

Change the CMOS battery.

Remove and test the power supply.

Answer 24

Change the CMOS battery.

Question 25

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone’s audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Enable NFC on fee speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone’s Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

Enable NFC and Bluetooth on the Android phone. From the Android phone’s Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

Answer 25

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

Question 26

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well Which of the following technologies is the site MOST likely using?

Fiber

Cable

DSL

Satellite

Answer 26

DSL

Question 27

A technician powers on a PC and its monitor and sees the following error message:
No input signal detected
The display lights on the computer are on. Which of the following is a possible solution?

Changing the BIOS settings

Changing the connector setting on the monitor

Checking the power plug on the monitor

Checking the power plug on the PC

Answer 27

Changing the connector setting on the monitor

Question 28

Which of the following standards supports MIMO technology?

802.11a

802.11b

802.11g

802.11n

Answer 28

802.11n

Question 29

A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Replacing the power supply

Reseating the RAM

Replacing the UPS

Changing the CMOS battery

Answer 29

Physical cabling issues

Question 30

A salesperson is using a weather application on a mobile device. The application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Enable the GPS service to ensure accurate location detection.

Manually enter office locations in the weather application.

Configure less frequent location checks using cellular location services.

Use the offices’ Wi-Fi IP addresses as the geolocation mechanism.

Answer 30

Manually enter office locations in the weather application.

Question 31

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perforrn NEXT?

Replace the imaging drum

Realign the pickup rollers.

Clean the duplexing assembly.

Calibrate the printer

Answer 31

Replace the imaging drum

Question 32

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

DHCP

AAA

DNS

ARP

Answer 32

DHCP

Question 33

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Domain Name System

Subnet

IP Address

Gateway

Answer 33

Gateway

Question 34

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

Hardware prefetcher

Hyperthreading

vPro

VT-d

Answer 34

Hyperthreading

Question 35

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user’s computer and records the following:

Connection-specific DNS SuffixIan
Link-local IPV6 Address : fe80::1585:7fb2:b05f:7102%12
IPv4 Address      : 192.168.1.131
Subnet Mask : 255.255.255.0
Default Gateway   : 192.168.1.1

The technician then connects a test laptop to the router via the user’s Cat 5 cable and records the following information:

Download: 85 mbps Upload: 22 mbps Ping: 28 ms
Which of the following is MOST likely causing the user’s issue?

Incorrect IP address

Faulty NIC

Misconfigured default gateway

Bad network cable

Answer 35

Faulty NIC

Question 36

Which of the following network devices is used to separate broadcast domains?

Switch

Wireless access point

Router

Hub

Answer 36

Router

Question 37

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

The print drum is worn and loose, causing the printing to be light in places.

The heating element has failed, and a new one needs to be installed for proper transfer.

The wrong type of filament is loaded, preventing it from sticking correctly.

The fuser assembly is not calibrated properly, causing it to impact the paper too hard.

The ribbon is low on ink or missing and must be replaced to get proper output.

Answer 37

The heating element has failed, and a new one needs to be installed for proper transfer.

Question 38

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Grant all registered employees access to each machine.

Restrict device access to only the user to whom the laptop is assigned.

Limit device access to departments and guest users.

Give each team member a USB drive that bypasses the reader to allow guest users to log in.

Answer 38

Restrict device access to only the user to whom the laptop is assigned.

Question 39

Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?

WAN

SAN

PAN

MAN

Answer 39

SAN

Question 40

A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?

CPU 2.5GHz-4 cores 16GB DDR4 RAM 1TB SSD

CPU 3.2GHz-1 core 16GB DDR4 RAM 4TB SSD

CPU 2.5GHz-2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5

CPU 3.2GHz-4 cores 8GB DDR4 RAM 500GB HDD

Answer 40

CPU 2.5GHz-4 cores 16GB DDR4 RAM 1TB SSD

Question 41

A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Increase the swap partition.

Upgrade the CPU in the workstation.

Upgrade the power supply in the workstation.

Upgrade the RAM in the workstation.

Answer 41

Increase the swap partition.

Question 42

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network Which of the following would MOST likely be the cause?

Hidden SSID

Device interference

Ethernet port flapping

High ISP latency

Answer 42

Device interference

Question 43

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Try to extract data.

Reseat the RAM modules.

Inspect the fan.

Check the CD tray.

Answer 43

Try to extract data.

Question 44

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Disable the sticky keys feature.

Clean the keyboard.

Reset the BIOS settings to default.

Charge the laptop.

Answer 44

Clean the keyboard.

Question 45

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

RAID 0

RAID 1

RAID 5

RAID 10

Answer 45

RAID 1

Question 46

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

SODIMM

DDR4

ECC

VRAM

Answer 46

DDR 4

Question 47

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

Disable the printer for repairs.      (>

Install a printer roller kit.

Remove the paper and let the fuser cool down.

Replace the paper with thicker paper stock.

Answer 47

Remove the paper and let the fuser cool down.

Question 48

Which of the following cloud models maintains access, even when a local internet outage occurs?

Private

SaaS

Public

Community

Answer 48

Private

Question 49

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

TPM

HSM

UEFI

ARM

Answer 49

TPM