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College A+ Exams > Test 1 > Flashcards

Test 1 Flashcards

1
Q

1.A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
(1 Point)

  1. Determine the next steps to resolve the issue and document it.
  2. Design a plan of action to resolve the issue and implement the solution.
  3. Establish a theory of probable cause, researching internally or externally as needed.
  4. Document the findings, actions, and outcomes.
A

Determine the next steps to resolve the issue and document it.

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2
Q

A technician responds to a help desk ticket that indicates a user’s workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

  1. Reinstall the operating system.
  2. Configure a new RAID array,
  3. Report the status of the drive
  4. Consider another possible cause of the issue.
  5. Restore the latest backup of the system.
A
  1. Consider another possible cause of the issue.
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3
Q

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

  1. Use another brand of VGA to DisplayPort adapter.
  2. Document the action taken and the outcome.
  3. Research the issue further and formulate a new hypothesis to test.
  4. Ask the user additional clarifying questions regarding the issue.
A
  1. Ask the user additional clarifying questions regarding the issue.
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4
Q

A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message:
no source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Check the bulb on the projector and replace it with a new one.

Check the display settings on the computer and set them to extend/duplicate.

Replace the projector with another known-good one and try again.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

A

Check the display settings on the computer and set them to extend/duplicate.

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5
Q

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

802.11a

802.11ac

802.11b

802.11g

A

802.11ac

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6
Q

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Load balancer

Bridge

Firewall

Proxy server

Switch

A

Load balancer

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7
Q

A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:

IPv4 connectivity…limited or none
IPv4 address…169.254.254.1
subnet mask…255.255.0.0
default gateway…

Which of the following is the MOST likely cause of this issue?

DHCP failure

ARP cache

DNS resolution

Duplicate IP address

A

DHCP failure

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8
Q

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Replace the printer paper with a new ream.

Clear the print spooler on each computer.

Reinstall the printer driver on each computer.

Perform the drum-cleaning procedure.

A

Perform the drum-cleaning procedure.

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9
Q

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Isolation

Authentication

Authorization

Hardening

A

Isolation

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10
Q

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Virtualization

Load balancer

Round-robin DNS

Clustering

A

Clustering

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11
Q

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Roller

Transfer belt

Ribbon

Drum

A

Drum

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12
Q

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called ’Generic Printer.” Which of the following BEST describes what the technician should do to fix this issue?

Connect the printer with a USB cable rather than over the network.

Install the appropriate printer drivers for the OS.

Install the correct toner in the printer.

Set the printer trays to allow duplex printing.

A

Install the appropriate printer drivers for the OS.

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13
Q

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users’ operating systems. Which of the following should the IT department implement?

VDI

laaS

VPN

SaaS

A

VDI

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14
Q

Which of the following components enables the input on a mobile device’s touch screen?

OLED

Digitizer

Inverter

CMOS sensor

A

Digitizer

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15
Q

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

S M A R T failure

DIMM failure

RAID failure

IOPS failure

A

DIMM failure

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16
Q

A technician installed new firmware on the company’s laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Change the language settings on the printers.

Reboot all the machines having the issues.

Reboot all the printers.

Install an updated printer driver on the print server.

A

Install an updated printer driver on the print server.

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17
Q

Which of the following is the MAXIMUM power PoE+ provides?

15.4W

30W

60W

95W

A

30W

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18
Q

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.)

RAM module

Graphics card

CPU

Boot order

USB flash drive

Power supply

A

RAM Module
CPU

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19
Q

A user is trying to play a DVD on a projector The user can hear the audio; however, the projector is showing an error message that states:
HDMI Blocked due to Copy Protection
Which of the following is the MOST likely cause of the error?

The HDMI cannot carry the signal from the DVD to the projector.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

The projector does not support the necessary HDCP protocol.

The user needs to enable cony-protected sources in the projector’s settings.

A

The user needs to enable cony-protected sources in the projector’s settings.

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20
Q

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

HDMI

USB

Lightning

Bluetooth

A

USB

21
Q

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)

Replacing the HDD with an SSD

Upgrading the firmware

Adding more RAM

Adding a CMOS battery

Upgrading the graphics card

Adding an optical drive

A

Replacing the HDD with an SSD

Upgrading the graphics card

22
Q

A user’s mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Broken charging port

Defective battery

Digitizer failure

CPU overheating

A

Defective battery

23
Q

Which of the following is an unsecure remote access protocol?

Telnet

SFTP

SSH

HTTPS

A

Telnet

24
Q

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Performance monitor

System configuration

Displaysettings

Tablet/PC settings

A

Tablet/PC Settings

25
Q

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Operating system spoofing

Cross-platform virtualization

Remote software provisioning

Indirect software implementation

A

Cross-platform virtualization

26
Q

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Public

Hybrid

Private

Community

A

Public

27
Q

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone’s data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Tethering to a corporate-owned laptop

Mobile device management

WPA2-Enterpise wireless

Corporate enterprise email

A

Mobile device management

28
Q

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Use data recovery software to find and recover the hard drive information.

Access the BIOS and select to rebuild the degraded RAID array.

Boot into the BIOS and enable the TPM on the new motherboard.

Return the replaced motherboard back to the computer.

A

Boot into the BIOS and enable the TPM on the new motherboard.

29
Q

A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Increase the swap partition.

Upgrade the CPU in the workstation.

Upgrade the RAM in the workstation.

Upgrade the power supply in the workstation.

A

Increase the Swap Position

30
Q

Which of the following is a valid use for PaaS?

Off-site backups

An application development environment

A web application for asset management

A virtual server installation and configuration model

A

A web application for asset management

31
Q

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

To test new software in a safe environment

To increase the efficient use of computing resources

To have dedicated hardware for a single system

To run multiple machines on the same hardware

A

To test new software in a safe environment

32
Q

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

Clean the filter.

Adjust the standby timeout.

Check the power cable connection.

Replace the bulb.

A

Adjust the standby timeout.

33
Q

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Disable the BIOS password.

Enable multithreading.

Enable Fast Startup.

Enable TPM.

A

Enable multithreading.

34
Q

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

Cross-platform functionality

Sandbox environment

Software compatibility

Test case development

A

Sandbox environment

35
Q

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers’ virtual machines?

Line conditioner

Uninterruptible power supply

Cloud storage backup

AC voltage regulator

A

Uninterruptible power supply

36
Q

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Adjusting the lens

Changing the filter

Reseating the lamp

Replacing the video cable

A

Adjusting the lens

37
Q

Which of the following types of devices MOST often uses a Thunderbolt cable?

Linux PC

Apple laptop

Chromebook

Android mobile

A

Apple Laptop

38
Q

Which of the following network devices is used to separate broadcast domains?

Hub

Switch

Router

Wireless Access Point

A

Router

39
Q

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

Using the device as a Wi-Fi hotspot

A failing battery

Less than 15% free storage space on the phone

Recurring prompts to install OS updates

Too many open applications

A cracked screen

Granting too many application camera permissions

Privileged control

A

Using the device as a Wi-Fi hotspot

A failing battery

Too many open applications

40
Q

A salesperson is using a weather application on a mobile device. The application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Enable the GPS service to ensure accurate location detection.

Manually enter office locations in the weather application.

Configure less frequent location checks using cellular location services.

Use the offices’ Wi-Fi IP addresses as the geolocation mechanism.

A

Manually enter office locations in the weather application.

41
Q

An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing?

Rapid elasticity

Metered utilization

High availability

Shared resources

A

Rapid Elasticity

42
Q

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system’s response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

SSD

CPU

HDD

RAM

A

RAM

43
Q

Which of the following is the PRIMARY security concern with virtual machine escape?

Cross-site scripting

Overutilization of resources

Compromising the hypervisor

Rogue virtual machines installed on the hypervisor

A

Compromising the hypervisor

44
Q

A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following will MOST likely resolve the issue?

Changing the input on the projector to VGA

Changing the output on the PC to DVI

Modifying the projector’s refresh rate

Utilizing an HDMI connection

A

Utilizing an HDMI connection

45
Q

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Measured service

Resource pooling

Containerization

Syncronisation

A

Resource pooling

46
Q

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

System on a chip

Accelerometer

Digitizer

Gyroscope

A

Digitizer

47
Q

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router’s WAN port. Which of the following addresses did the technician MOST likely configure on the router?

10.1.50.30 O

169.254.168.10

19.45.7.28

172.22.40.6

A

19.45.7.28

48
Q

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)

Scissors

Network tap

Magnetized screwdriver

Tone generator

RJ45 connector

Crimper

A

RJ45 connector

Crimper

College A+ Exams (2 decks)

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