Test 1 info systems Flashcards
When we witness content and processes becoming expressed and performed in a digital form, we are in the presence of?
a) The Digitization Process
Programmers, Network Admin, and webmasters all belong to the category of;
a) GMs
b) End-users
c) Analysts
d) info system professionals
e) Both A & B
D) Info System professionals
A functional manager is a(n):
A. Knowledge worker in charge of an entire organization or business unit
B. Knowledge worker in charge of a functional area or team
C. Individuals with direct contact with software applications
D. Manager that sometimes acts as an end-user
E. Both B and D
B) Knowledge worker in charge of a functional area or team.
- What are some ways that today’s managers are affected by new IT trends?
A. The amount of money available for them to spend on IT has increased.
B. Consumers are changing and becoming more tech-savvy.
C. New software programs reduce productivity and efficiency.
D. Human interaction is no longer needed.
E. Both A and B
E) Both A & B
A: the amount of money available for them to spend on IT has Increased
B: Consumers are changing and becoming more tech savvy
- Which of the following is the reason why the use of IT and IS has increased dramatically in the last several years:
A. The increase in available processing power per dollar
B. The increase in the available storage capability per dollar
C. The decline in battery life
D. The increase in the network transmission costs
E. Both A and B
E) Both A&B
A: The increase in available processing power per dollar
B: The increase in available storage capability per dollar
- Which is NOT a good reason for managers to be involved with the management of information systems?
A. Almost every aspect of business operations involve IT.
B. Available new technology can serve the growing and changing needs of a business at many different levels.
C. All employees will come in contact with IT on a regular basis.
D. IT professionals do not make good CEOs and need to be managed.
E. To make sure that IT is used to support the business needs rather than having the business support IT needs.
Ans: D
D: IT professionals do make good CEO’s and need to be managed
- When the V.P. of marketing of the Grand Hotel is using his blackberry device to check emails while walking down the street, he is considered as:
A. A general manager
B. A functional manager
C. An end user
D. Both A and C
E. Both B and C
Ans: E (Both B&C)
B: A functional manager
C: an End user
- We have identified a number of IT trends of managerial interest. Which of the following is not one of them:
A. Increasing processing power of microchips
B. Increasing storage capacity
C. Increasing sophistication of end-user
D. Increasing ubiquity of network access
E. We have identified all of the above as IT trends of managerial interest
Ans: C
C: increasing sophistication of End-user
- Why is it important for business and functional managers to collaborate and form partnerships with IT professionals?
A. Managers must make sound decisions about IS with the aid of IT experts
B. Managers must ensure that IT professionals have people to work with
C. It is fun to work with IT people who know all about the new IT gadgets
D. It is not important since IT design is the sole responsibility of IT people
E. Managers must work with everybody in the organization
Ans: A
A: Managers must make sound decisions about IS with the aid of IT experts
- What are some ways today’s managers are affected by new IT trends?
A. The amount of money they have to spend on IT has increased
B. Consumers are changing and becoming less tech-savvy
C. New forms of entertainment created
D. New software programs reduce productivity and efficiency
E. Human interaction is no longer needed
Ans: A
A: the amount of money they have to spend on IT has increased
- The following are skills of a successful CIO except for:
A. Perpetually develop team/organization
B. Effectively manage change while in pursuit of maximum agility
C. Implementing IS to solve all business needs and issues
D. Raise the level of customer satisfaction
E. Matching technology to business need
Ans: C
C: Implementing IS to solve all business needs and issuues
- Why have we suggested that it is not enough for general or functional managers to hire good “IT people” and let them make information systems decisions?
A. Because software is increasingly easy to use
B. Because a truly “good IT person” does not exist
C. Because in general IT professionals have limited business training and knowledge
D. Because technology is increasingly complex
E. None of the above
Ans: C
C: because in general IT professionals have limited business training and knowledge
- Which of the statements below is related to Moore’s Law?
A. The costs of computer technology is continually declining.
B. The secondary storage capacity available per dollar doubles roughly every 24 months.
C. The speed of a network doubles roughly every 18 months.
D. The power available in new computer processors doubles roughly every 18 months.
E. The number of people that have access to the Internet will climb exponentially for the foreseeable future.
Ans: D
D: The power available in new computer processors 2x roughly every 18 months
- Which of the following typically statements is false?
A. Many modern automobiles have as much computing power as a personal computer.
B. At least a quarter of the world’s population has access to the Internet.
C. The power available in new computer processors has doubled roughly every 1-2 years since 1971.
D. The computational power available in an mainframe computer built in 1965 is expected to cost roughly a penny in less before the year2020.
E. As computer systems become more complex, they naturally become more difficult to use.
Ans: E
E: As computer systems become more complex, they naturally become more difficult to use.
- Which of the following statements demonstrates the ubiquitous nature of the Internet?
A. The average age of Internet users is increasing.
B. The Internet is available to almost everyone, everywhere.
C. The price of storing information on the Internet is decreasing rapidly.
D. The processing power of the computers on the Internet doubles every year or two.
E. The analog methods that information has been stored is being gradually replaced with digital methods.
Ans: B
B: The internet is available to almost everyone, everywhere
Operational Level Employees
Managing the Knowledge of a department or a team
Info Systems 6 strategic business objectives (ONCICS)
- Operational Excellence
- New products, services and business models
- Customer and Supplier intimacy
- Improved decision making
- Competitive advantage
- Survival
IT
Is a tech infastructure
IS
A whole Sociotechnical System
- Why do modern organizations build IT-enabled Information Systems?
A. To increase efficiency
B. To improve effectiveness
C. To comply with external requirements, such as regulations
D. All of the above
E. Only A and B
D: All of the above
In class, we have defined Information Systems as socio-technical systems made up of four components. Such components are:
A. Technology, Process, Structure, People
B. Strategy, Culture, Information, Procedure
C. Input, Processing, Output, Feedback
D. Operators, Computers, Information, Feedback
E. Both A and B
A: Tech, Process, Structure and people
The following is an example of an informal Information Systems
A. Facebook
B. Your university’s bursar system
C. Amazon.com’s billing system
D. Wal-Mart’s inventory system
E. The Internal Revenue Service income tax processing system
A. Facebook
When discussing the fact that Information Systems exist in context, which of the following is not part of the organizational context of an Information System?
A. Firm’s strategy
B. Firm’s IT infrastructure
C. Firm’s culture
D. Firm’s external environment
E. Firm’s organizational structure
D: Firm’s External Environment
First order change is the easiest to manage because:
A. Employees are typically trained when it occurs
B. Employees are typically on board and committed to it
C. The introduction on an IT innovation only impacts people
D. The introduction on an IT innovation only impacts structure
E. The introduction on an IT innovation only impacts process
E: the introduction on an IT innovaiton only impacts process
Why do managers need to consider the context in which the organization is embedded when making an information systems decision?
A. A genuine understanding of the people involved, their skills, interests, and motivations are necessary when designing and implementing a new information system.
B. Every organization is unique and the type of information systems the firm needs depends on its unique characteristics
C. The user resistance, incentive systems, and relationships within the information systems are crucial to information systems’ success
D. So that managers can stay abreast of current developments
E. To identify best practices so that all companies in a given industry can work to become more identical to each other.
B: Every Organization is unique and the type of information systems the firm needs depends on its unique characteristics
The information systems and organizational changes which heavily involve the people, process, and technology components of the information systems is called:
A. Robotics
B. First-order change
C. Second-order change
D. Third-order change
E. Fourth-order change
C: Second-order change
Which of the following is NOT defined as relating to Information Technology?
A. Servers (webservers, fileservers, etc.)
B. User equipment (PCs, cell phones, etc.)
C. Telecommunication equipment (Routers, Switches, cables, etc.)
D. People (Users, Managers, etc.)
E. Software (Windows, Microsoft Office, etc.)
D: People (Users, Managers, etc.)
Which of the following is NOT one of the components of Information Systems?
A. The collection of beliefs, expectations and values shared by the members of an organization
B. The individuals or groups directly involved
C. The organizational design, reporting, and relationships
D. Both processing and telecommunications equipment
E. Software used to manage data, information, and decision making.
A: The collection of beliefs, expectations and values shared by the members of an organization
“Systemic effects” refers to:
A. The interdependence of the four components of information systems
B. The achievement of the goals of information systems
C. The effects of external environment on information systems implementation
D. The effects of firm strategy on information systems success
E. The effects of business output on business input
A: The interdependence of the 4 components of information systems
The information systems and organizational change which heavily involves all four components of the information systems is considered as:
A. Automation
B. First-order change
C. Second-order change
D. Third-order change
E. Fourth-order change
D: Third-order change
We have defined Information Systems (IS) as socio-technical systems. What does the term “socio-technical” mean in this definition?
A. That an IS is designed and built by people
B. That an IS is enabled by IT
C. That an IS has two subsystems, a social and technical one
D. That an IS is generally built for the greater good of society
E. That an IS requires that users be technically trained.
C: That an IS has two Subsystems, a social and technical one
- A business process is:
A. The series of steps that a firm performs in order to complete an economic activity
B. The procedure manuals typically used in large organizations to train new hires
C. The firm’s culture and its manifestations
D. A methodology for streamlining business operations so as to achieve substantial performance improvements
E. The way that information is handled within the company.
A: The series of steps that a firm performs in order to complete an economic activity
- IT includes which of the following?
A. Recorded data
B. Software
C. An organization’s structure
D. Users
E. Paper and pencil
B: Software
- When designing an information system you must optimize the IS as a whole, not each individual component. This is because the components of an IS interact with one another. We have termed this phenomenon:
A. Systemic effects
B. Component interrelationship
C. The architecture of the IS
D. Mutual component dependency
E. Enabler effects
A: The systemic Effects
- A socio-technical system has the following fundamental components:
A. Social Groups, Hardware, Software, and Technical Environment
B. IT, Governance, Environment, and People
C. Process, People, IT, and Structure
D. IT, People, and Process
E. IT, Process, and Social Groups
C: Process, People, IT and Structure
- Various levels of organizational change can be brought about by the introduction of new IT. They include:
A. Intermediate
B. Integrate
C. Input
D. Interface
E. Transform
B: Integrate
- First-order change includes the following components:
A. Social Groups, Hardware, Software, and Technical Environment
B. IT, Governance, Environment, and People
C. Process, People, IT, and Structure
D. IT and Process
E. IT, Process, Social Groups, Business Process
D: IT and Process
- Which of the following is not part of the organizational context of an Information System?
A. Firm strategy
B. Process
C. Firm culture
D. External environment
E. Legal issues
B: Process
- An Information System consists of the following components: IT, Process, ________, and Structure; these four components are then grouped into two subsystems; technical and ¬¬________.
A. External environment, philosophical
B. People, organizational context
C. People, social
D. Managers, strategy
E. Data, informational
C: People & Social
- Which of these definitions best describes hardware?
A. A series of statements or instructions to the computer
B. The contents of a computer’s memory
C. The physical components of your computer system.
D. Network routing tables
E. Software loaded on a computer’s hard drive.
C: The physical components of your computer system
- The term interface is used to represent:
A. The source code for a software application.
B. The part of a software application that a user interacts with.
C. The information processing logic of a software application.
D. The separation between the software and the user.
E. The environment that a computer operates in.
B: The part of a software application that a user interacts with
- A third-order change includes which of the following components:
A. Process and IT
B. IT, Structure, and People
C. Process, People, IT, and Structure
D. IT, People, Process, and Environment
E. IT and People
C: Process, People, IT and Structure
- When second-order change occurs, only the manner in which the process is performed changes, making it relatively easy to envision, justify, and manage. (T/F)
False
- The organizational structure component includes the organization’s culture. (T/F)
True
- Provide some examples of informal Information Systems /3
Answer: Facebook, Second Life, MySpace, etc
- Please draw the socio-technical system diagram to show the components of information systems and the interaction among the components, and define a “third-order” information systems and organizational change?
A third-order change is the change involves technology, structure, people and process. It starts with the interaction between structure and technology when the there is a change in the way the organization selects, uses and manages technology. The interaction between the organizational structure and the people results in a change in the reporting and authority structure of the organization. The interaction between the organizational structure and process results in a new set of tasks or a new way to complete the tasks.
- Define “information systems” and provide an example of an informal information system
Information Systems are formal, socio-technical, organizational systems designed to collect, process, store, and distribute information. Facebook and MySpace are informal information systems.
Formal Systems are:
Companies Supply Chain systems
The process component checks what?
The inventory and seeing quality/delivery
1sr Degree Change: Automate /2
- Techincal System (Tech-Process)
- When an IT innovaiton is introduced that modifies an exisiting process
Information Technology
Hardware, Software and telecommunication equipment
Systemic Effects
A change in one component affecting all other components of a system
The use of IT and IS has increased dramatically in the last several years for all of the following reasons: increase in processing power and storage capacity, decline in cost, shortened battery life, and steadily increasing storage cost. (T/F)
False
The rapid proliferation of easy-to-use computing devices has resulted in more digitization – the process by which content and processes become expressed and performed in digital form. (T/F)
True
General Managers are never end users.
False
The CIO must have a broad understanding of how the company is positioned to execute its strategy (T/F)
True
Functional managers are often end users of IT systems (T/F)
True
- The CIO should only be responsible about the IT department and IT professionals. (T/F)
False
IT is becoming accessible to more and more people
(T/F)
True
When second-order change occurs, only the manner in which the process is performed changes, making it relatively easy to envision, justify, and manage. (T/F)
False
Among the positive effects of an information system, we can include employee empowerment and the widening scope of their responsibility. (T/F)
True
Business Architecture Pyramid /3
- Top Layer (Strategic Layer)
- Middle Layer (Managerial Layer)
- Bottom Layer (Operations Layer)
Which of the following has been a negative aspect of reengineering?
A. Low costs associated with purchase of integrated technology structure
B. Lengthy adoption by all employees
C. Significant company downsizing and layoffs
D. Easy communication across all functions of a business
E. Improved organizational responsiveness
Ans: C
Significant company downsizing and layoffs
- Which of the following is correct regarding the characteristics of decision making at the executive level of an organization?
A. It is concerned with high-level, long-term decisions
B. It is highly unstructured and often ad hoc
C. The objective is to predict future developments by evaluating trends
D. It is often supported by Executive Information Systems (EIS)
E. All of the above
Ans: E
All of the above
- We have defined “a system designed for the long-range planning and decision-making needs of senior managers as”
A. A TPS
B. A functional system
C. An EIS
D. A DSS
E. None of the above
Ans: C
An EIS
- We have defined “a system mainly concerned with automating recurring activities and structuring day-to-day activities to ensure that they are performed with speed and accuracy”:
A. A TPS
B. A functional system
C. An EIS
D. A DSS
E. None of the above
Ans: A
A TPS
The book identifies different perspectives used to categorize organizational information systems and technologies, which include all of the following EXCEPT:
A. Hierarchical perspective
B. Transactional perspective
C. Functional perspective
D. Process perspective
E. None of the above
Ans: B
Transactional Perspective
- Which of the following are not one of the levels of an organization according to the hierarchical perspective?
A. Strategic
B. Transactional
C. Managerial
D. Operational
E. None of the above
Ans: B
Transactional
- The notion of Business Process Reengineering (BPR) to refers to:
A. A large, integrated software application designed to integrate old legacy systems
B. A business process enacted to create a data warehouse
C. The equivalent of paving the cow-paths
D. The fundamental rethinking and radical redesign of a firm’s existing business processes
E. The way a firm does business
Ans: D
The fundamental rethinking and radical redesign of a firm’s existing business processes
Atomicity is best associated with which of the following organizational levels?
A. Strategic
B. Transactional
C. Managerial
D. Operational
E. None of the above
Ans: D
Operational
- Transaction logs are best associated with which of the following concepts?
A. Atomicity
B. Consistency
C. Isolation
D. Durability
E. Exegency
Ans: D
Durability