Test 1 - DN Flashcards
An accepted deadline for a project approaches. However, the project manager
realizes only 75% percent of the work has been completed. The project manager then
issues a change request.
What should the change request authorize?
Corrective action based on causes
The project manager develops a process improvement plan to encourage continuous
process improvement during the life of the project. Which of the following is a valid tool
or technique to assist the project manager to assure the success of the process
improvement plan?
Process analysis
The project manager meets with the project team to review lessons learned from
previous projects. In what activity is the team involved?
Risk identification
A project manager leads a software development project in a hybrid environment. During project
planning, the project manager identified a risk where a technical resource for a critical path item
may not be available when needed. One week before the resource is needed, the technical
engineer had a personal emergency and had to take a leave.
What should the project manager do next?
A.
Consult the risk register for an appropriate planned risk response and implement.
B.
Revise the project management plan and move the task to a time when the technical resource will
be available.
C.
Review the business requirement with stakeholders and exclude the task assigned to the technical
resource.
D.
Update the lessons learned report and the risk log to reflect that this risk has materialized.
A.
Consult the risk register for an appropriate planned risk response and implemen
A team has just adopted an agile approach. During daily standup meetings, the team expressed
concerns about task delays. The project leader worked with the product owner to get clarity on the
features. The project leader asked the team to fast-track all product features to ensure delivery.
Sprints are being completed but with either fewer features or low quality.
What should the project leader have done to ensure success?
A.
Asked the team to create an impediment log and keep it updated for use in the next sprint
planning
B.
Directed teams to possible solutions that help in removing the impediments and contribute to a
timely delivery
C.
Suggested to the team to add impediments as work items in the product backlog to be fixed in the
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next sprints
D.
Empowered the team to improve their processes, tools, and interactions to be more effective in
delivery and removing impediments
D.
Empowered the team to improve their processes, tools, and interactions to be more effective in
delivery and removing impediments
A team is delivering features to a customer at every iteration. After completing each iteration, the
customer is invited for a review. However, the customer is frequently not available and the review
is often delayed, which results in increased rework for the team.
What should the project manager do?
A.
Include the customer in daily project activities to gain the required guidance
B.
Plan ahead and define the best way to review the deliverables with the customer
C.
Request the customer to clarify all requirements at the start of each iteration
D.
Ask the customer to review the deliverables in each iteration based on their availability
B.
Plan ahead and define the best way to review the deliverables with the customer
A project manager is part of a team that is launching a series of features to comply with a new
regulation. The team has only 6 weeks to release the features to the legacy applications. During
the standup meeting, a software engineer indicated that the development of an important feature
is on hold until the assigned designer completes a specific task. This delay is a serious road block
to meeting the release date.
What should the project manager do?
A.
Meet with the design team manager to inform them of the current status and request an additional
designer
B.
Ask the software engineer to move forward without completing the important feature
C.
Contact the design team manager and ask to reconsider the priority list based on the latest
situation
D.
Meet with the designer to share the current status and develop a solution to complete the task
D.
Meet with the designer to share the current status and develop a solution to complete the task
A project manager is working with a customer’s team on a new project. Some product definitions
and requirements are still not clear, but the customer wants to start activities as soon as possible.
The organization is also expecting product delivery for a specific date due to a regulatory
requirement. Due to the nature of the project, the project manager has decided to use a hybrid
approach.
Why did the project manager choose a hybrid approach?
A.
A hybrid approach will enable project activities to start immediately and allow for a plan for the
requirements definitions
B.
A hybrid approach will allow the project manager to revise the product specifications
C.
A hybrid approach will allow for management of the requirement uncertainties as well as the date
restriction
D.
A hybrid approach will ensure the delivery date is accomplished and will eliminate product
uncertainties
A.
A hybrid approach will enable project activities to start immediately and allow for a plan for the
requirements definitions
A project team has expressed concern that certain remote team members are not able to
collaborate with the larger project team due to their work schedule. The project manager is
confused since the entire team is located in the same time zone and believes there are other
factors at play.
What should the project manager do next?
A.
Implement new options
B.
Examine the team’s virtual needs
C.
Rectify ground rule violations
D.
Review performance formally
B.
Examine the team’s virtual needs
A company is implementing a project with team members located in different countries and time
zones. Individual performance is satisfactory, but the team’s performance as a whole is low,
especially in terms of group activities.
What should the project manager do?
A.
Review and reassign team assignments
B.
Facilitate communication and team building
C.
Negotiate for new team members
D.
Review and update the communications management plan
B.
Facilitate communication and team building
During the third iteration of a project, the product owner requests another mandatory feature. This
also happened in the previous two sprints, which resulted in failure and caused frustration within
the team.
What should the project manager do next?
A.
Request the scrum team to prioritize the product backlog
B.
Ask the product owner to prioritize the backlog with the project team
C.
Call for an internal meeting to discuss the changes and their value
D.
Incorporate the changes in the last sprint before the first release
C.
Call for an internal meeting to discuss the changes and their value
Five agile teams working together on a product recently performed release planning. Midway
through the project, each team showed that their progress was on track. When all of the teams
integrated at the product level, many integration issues were observed. The overall product
release progress declined with predictions showing the committed content will not be able to be
accomplished.
What should the project manager have done differently?
A.
Performed a Scrum of Scrums on a regular basis to help the teams remove impediments
B.
Formed a separate quality assurance team to test all items coming from each team at the end of
each sprint
C.
Arranged an online session on the integration concept and suggested tools to the teams
D.
Ensured frequent and continuous integration of work to obtain early feedback and continuous learning
D.
Ensured frequent and continuous integration of work to obtain early feedback and continuous learning
A project team member is having difficulty delivering assigned tasks for a project that is at risk of
being delayed. The main issue is that the team member does not understand a new system that
was recently implemented.
What should the project manager do?
A.
Ask the team member to learn the new system as on-the-job training.
B.
Issue a change request to extend the project schedule.
C.
Escalate the team member’s performance to the project sponsor.
D.
Assign an experienced resource to support the team member.
A.
Ask the team member to learn the new system as on-the-job training.
A project team consisting of four team members will be rolling out a company-wide application to
both staff and contractors in a country. To deliver within strict the time lines, a local company
skilled in application deployment and change management will need to be contracted.
What should the project manager do to empower the local company?
A.
Manage expectations and agree on the requirements that the contractor will deliver under the
supervision of the project manager
B.
Begin to roll out the application by micromanaging the contractor
C.
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Set expectations and agree on the requirements that the contractor will deliver with periodic
progress reports
D.
Deploy the contractor’s staff under the supervision of the project manager
A.
Manage expectations and agree on the requirements that the contractor will deliver under the
supervision of the project manager
A project manager is managing a construction project that is facing challenges. There is schedule
overrun, cost overrun, and the client is unhappy with the specific scope progress.
What should the project manager do first?
A.
Review the scope and project objectives.
B.
Enforce the penalty clause on the supplier.
C.
Take action to reduce the cost overrun.
D.
Work with the client on the scope completion.
A.
Review the scope and project objectives.
In a geographically distributed project team, the project team members continue to email status
reports and update schedules after their weekly meeting discussions. However, the team is having
difficulty tracking the changes and progress made.
What should the project manager do?
A.
Facilitate training on version control and project artifacts.
B.
Maintain separate document control via regions to avoid discrepancies.
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C.
Maintain a central repository of artifacts with a version control system.
D.
Develop a document management software for version control.
C.
Maintain a central repository of artifacts with a version control system.
A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart
is shown below.
What should the team do next?
A.
Ask the product owner if some low-priority stories could be cut from the sprint
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B.
Continue with the sprint as the progress shows buffers for potential interruptions
C.
Ask the project team to select any additional stories as they have additional capacity than planned
D.
Continue with the sprint work as planned and keep monitoring
D.
Continue with the sprint work as planned and keep monitoring
A project manager is closing a project and preparing to hand it over to the operations team. During
handover, a delayed invoice was submitted with a higher-than-planned cost against the project
work. Consequently, project handover was delayed and the project’s reported completion costs
were increased.
What should the project manager have done to avoid this situation?
A.
Notified all vendors about the invoicing and nonpayment deadlines
B.
Reviewed the total committed cost against the cost invoiced at project closing
C.
Involved the finance team and discussed the issue with the vendor
D.
Captured and reviewed all of the project work and related costs regularly
D.
Captured and reviewed all of the project work and related costs regularly
QUESTION NO: 19
A project manager is working with a co-located agile project team that has worked together long
enough to be in the performing phase of team development. An unforeseen event has caused the
team to be dispersed and they are now unable to co-locate.
What should the project manager do to keep the team performing as effectively as possible?
A.
Ask the project sponsor and executive stakeholders to encourage the team to maintain their
performance
B.
Provide the team with virtual collaboration software and training on the software to minimize
disruption
C.
Transition the team from an agile approach to a predictive approach for better performance control
D.
Evaluate project performance and step in if performance decreases to an unacceptable level
D.
Evaluate project performance and step in if performance decreases to an unacceptable level
A project manager is reviewing the requirements of a large program.
Which requirements should the project team prioritize to avoid getting fines?
A.
Certifying sustainable products
B.
Establishing company processes
C.
Complying with new regulations
D.
Developing new product lines
C.
Complying with new regulations
During the lessons learned workshop, one stakeholder mentioned that the project was
unsuccessful as it did not deliver the expected business value.
What should the project manager do to address this concern?
A.
Review the project management plan tasks with the stakeholders.
B.
Review the business benefits realization plan with the stakeholders.
C.
Review the project management plan budget with the stakeholders.
D.
Review the communications management plan with the stakeholders.
B.
Review the business benefits realization plan with the stakeholders.
There is a conflict on an agile project about following organizational processes, many of which do
not add any value to the project.
To resolve this, which one of the following should be regarded with the highest priority?
A.
Needs of the organization
B.
Needs of the customer
C.
Needs of the agile lead
D.
Needs of the project manage
B.
Needs of the customer
A project team is using one of the visual management tools to identify dependencies. It was
identified that domain knowledge from one team needs to be shared with another team to ensure
the continuity of deliverables.
What should the project manager do?
A.
Remove the dependency to eliminate the need for knowledge sharing.
B.
Redistribute the team members so knowledge is available in both teams.
C.
Merge both teams into one team so the knowledge is commonly available.
D.
Request the respective teams to plan for knowledge-sharing sessions.
D.
Request the respective teams to plan for knowledge-sharing sessions.
A team member who is working on a critical project deliverable reported that their computer is not
working. The IT department says that due to a high workload, they will not be able to provide
assistance for 1 week.
How should the project manager address this situation?
A.
Use project reserves to buy new equipment to avoid an impact to the critical path of the project
B.
Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer
C.
Explore options with the IT department to expedite the necessary repairs based on criticality of the
project
D.
Ask the team member to find an innovative solution or workaround to overcome the issue and
avoid project delays
C.
Explore options with the IT department to expedite the necessary repairs based on criticality of the
project
A project manager is leading a team of diverse individuals of all ages. The working hours for the
project were set at the beginning of the project, and all team members agreed to the hours.
However, later in the project, one of the team members informed the project manager that the
previously agreed upon hours no longer work due to the team member’s personal commitments.
What should the project manager do?
A.
Changed the duration of iterations to deliver more value
B.
Validated the iteration goals with the customer
C.
Invited the customer to the daily meetings
D.
Helped the team redefine the MVP
B.
Validated the iteration goals with the customer
A project manager works in a hierarchical organization. The project team members are used to
being told what to do, and the performance reviews include the percentage of completion of the
allocated tasks. After a conversation with the sponsor, the project manager realizes that they need
to reassign a couple of tasks to meet the next milestone. This change can be perceived as poor
performance by the current assignees.
What should the project manager do?
A.
Organize a team meeting and inform the team members that, as the person accountable for
delivery, they decided to change the task allocation
B.
Ask the more experienced team member privately to take the task and inform the other team
members that work has been reassigned
C.
Ask the less experienced team member privately to stop working on the task and inform another
team member that the work has been reassigned
D.
Organize a team meeting to inform team members about a change in direction and work with them
to change the task allocation
D.
Organize a team meeting to inform team members about a change in direction and work with them
to change the task allocation
A project manager has just been hired to lead a project team in a hybrid environment. The team is
working on a group of critical projects.
What should the project manager do to ensure the right environment and authority are in place to
effectively deliver the projects?
A.
Create a project steering committee aligned with existing organizational structures.
B.
Develop a detailed project management plan to share with project resources.
C.
Develop a detailed risk log and share it with all of the project stakeholders.
D.
Appoint a self-organizing project team that is not influenced by organizational factors.
A.
Create a project steering committee aligned with existing organizational structures.
A building management system (BMS) project is in its commissioning phase and handover to the
operations team will commence soon. However, the project manager noted that both the project
and operation teams are not able to properly operate the BMS. As a result, there is an increased
risk of the project schedule being delayed.
What should the project manager have done to avoid this situation?
A.
Brought both teams together in a joint meeting to resolve the issue
B.
Made some adjustments to BMS to be more suitable for the teams
C.
Allocated a dedicated handover team at early stages of the project
D.
Allocated proper resources for training on BMS in the project plan
D.
Allocated proper resources for training on BMS in the project plan
A team working on a close deployment waits to receive critical information from the customer. The
customer keeps postponing sending the information which is delaying the deployment.
What should the project manager have done to prevent the delay?
A.
Obtained all critical information ahead of time
B.
Involved the customer in the deployment process
C.
Used the sample data already in place
D.
Involved upper management in the process
B.
Involved the customer in the deployment process
A project manager is assigned to a new project that will launch the digital version of a current
product. Even though the product is well known, the vision for its digital version is not clear to the
stakeholders.
What should the project manager do to increase value delivery?
A.
Gather the team to create a comprehensive product roadmap but only commit to requirements for
the next quarter
B.
Create a visual task board with all of the relevant stakeholders to support backlog prioritization
C.
Work with the team on the definition of a minimum viable product (MVP) and present it to the
stakeholders
D.
Use spikes to dig deeper into the technical challenges of the new product, thus reducing the
technical risk
C.
Work with the team on the definition of a minimum viable product (MVP) and present it to the
stakeholders
A project manager is managing an internal project that was poorly defined. Recently, the project
manager received several change requests raised by the organization’s upper management.
What should the project manager do first?
A.
Assess the time overrun, and start implementation to avoid additional delays
B.
Motivate the team to avoid the frustration of working on a prolonged project
C.
Request a provisional budget increase to avoid any budget overruns
D.
Review the benefits of the proposed changes in relation to the business case
D.
Review the benefits of the proposed changes in relation to the business case
A project’s customer is furious. When the customer arrived at the project site, they discovered that
one of their requirements was not met.
What should the project manager do?
A.
Discuss and agree with the customer to implement the missing requirement
B.
Refer to the requirements traceability matrix and analyze the requirement
C.
Consult the scope management plan with the customer to understand the gap
D.
Analyze the benefits management plan and implement the needed change
B.
Refer to the requirements traceability matrix and analyze the requirement
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost
spent is higher than the value delivered. The project manager then discovers that the team has
been adding small features that are not part of the requirements.
What should the project manager do?
A.
Request additional budget because additional features are being added
B.
Ask the product owner to add the additional features to the requirements
C.
Encourage the team to continue, as this will eventually help the customer
D.
Ask the team to focus on and deliver only the agreed-upon features
D.
Ask the team to focus on and deliver only the agreed-upon features
A new law was published about zoning permits for telecom towers. This may cause cost and
schedule overruns for the new network rollout.
What should the project manager do?
A.
Meet the sponsor to ask for additional time and budget increase
B.
Minimize the scope to catch the cost and schedule baseline
C.
Update the project plan because the law is an obligation for the project
D.
Assess and prioritize the impact of the new law on the project plan
D.
Assess and prioritize the impact of the new law on the project plan
A controller proposed a budget reduction for projects because the majority of implemented
solutions resulted in little returns on investment (ROI) or operational improvements. The project
manager objected and presented project assets showing all solutions having been demonstrated,
accepted, and delivered within the relevant framework constraints. The project manager
suggested that the issues may stem from the project evaluation and selection processes.
What was the project manager demonstrating?
A.
Multiple stages of development that members may go through toward working formations
B.
Cause-and-effect identification in root cause analysis toward achieving project value
C.
Strategic negotiation techniques in determining budget priorities in future sessions
D.
Risk management in addressing impediments, obstacles, and blockers to project success
B.
Cause-and-effect identification in root cause analysis toward achieving project value
Eight highly qualified experts have been assembled to work for a 6-month period on a specific
aspect of an organization’s product development process.
How should the project manager support this team to succeed?
A.
Define roles and targets for all team members and regularly follow up with one-to-one meetings to
review progress.
B.
Hand over control of specific aspects of their roles as experts and let them agree on their own
timelines and targets.
C.
Work with the team members to define the overall objective and support them to engage around
the goal.
D.
Bring in a senior colleague who is also an expert to ensure the team is on track to achieve the
goals and objectives.
C.
Work with the team members to define the overall objective and support them to engage around
the goal.
A project manager wants to assign a junior engineer to a new project. In past projects, the
engineer showed initiative to take on complex tasks and solve problems in innovative ways without
any need for encouragement. However, the engineer declines the project manager’s invitation to
join the new project.
What is the most likely reason for the engineer’s refusal to work on the project?
A.
The project manager did not follow the normal hiring process with the engineer’s functional
manager
B.
The engineer has “project burnout” from working long hours and solving difficult problems
C.
The engineer did not feel welcome or enjoy working with the other project team members
D.
The project manager did not sufficiently support and recognize the engineer’s professional growth
A.
The project manager did not follow the normal hiring process with the engineer’s functional manager
During the execution of a project, a company decides that everybody will need to take vacation
time before the end of the year. This may cause a change in the project time line.
How should the project manager address the situation?
A.
Agree with functional management and team members on a vacation schedule that would
minimally impact the project schedule
B.
Submit a formal request to senior management asking them not to proceed with this decision
based on the impact it will have on the project
C.
Push out the project timeline according to the vacation plan in place based on the recent company
policy
D.
Discuss the vacation plan and include scheduling changes in the change log database
D.
Discuss the vacation plan and include scheduling changes in the change log database
A project manager identifies an issue between two team members that is affecting the
development of one of the deliverables during the second iteration of a project.
How should the project manager address this issue to avoid any impact to the project?
A.
Send a warning to both team members indicating that if the issue continues, both will be removed
from the project
B.
Escalate both team members to their respective functional managers and let them take the
appropriate actions
C.
Contact the functional managers to request substitutes for the conflicting team members
D.
Schedule a meeting with both team members to understand the issue and facilitate a solution that
satisfies both parties
D.
Schedule a meeting with both team members to understand the issue and facilitate a solution that
satisfies both parties
A project team is implementing a hosted system for a third party. Just before going live, the
customer asks the project team to include additional functionality. The project team identified risks
to the delivery date and informed the project manager that some of the requested functions are in
conflict with the agreed scope.
What should the project manager do?
A.
Discuss with the customer the risks identified and team’s concerns
B.
Discuss with the team, estimate the effort, and raise a change request
C.
Ask the customer to go live and add the new functionality in the backlog
D.
Ask the team to deliver the functionality on the agreed go-live date
A.
Discuss with the customer the risks identified and team’s concerns
A state-of-the-art product was delivered at the end of a project life cycle. However, the customer
claims the product was not designed to specifications.
What should the project manager have done to avoid this issue?
A.
The customer’s requirements should have been captured and modified to meet the supplier’s
standards.
B.
The iteration review planning meeting should have been planned accordingly.
C.
The customer’s requirements should have been captured in order to meet the customer’s
standards.
D.
The sprint retrospective meeting should have included necessary stakeholders.
C.
The customer’s requirements should have been captured in order to meet the customer’s
standards.
A project manager has been asked for performance feedback regarding one of the team
members. The project manager would like to gather additional input from the project team
because there are no metrics in place for evaluating employee performance.
What should the project manager do next?
A.
Identify levels of decision-making authority
B.
Evaluate demonstrated task accountability
C.
Determine the appropriate approach
D.
Analyze team member influence
C.
Determine the appropriate approach
A new major road project is starting, and the contractor has contractually committed to submitting
regular status reports and participating in integration meetings. Halfway through the project life
cycle, the contractor stops participating in meetings and submitting reports, stating these items
consume too much time.
What should the project manager do first?
A.
Assess the risk of the contractor not attending meetings and submitting reports for the rest of the
project and escalate it to the project sponsor
B.
Remind the contractor that they committed to attending meetings and submitting reports per the
contract
C.
Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the
alternative dispute resolution
D.
Speak with the company’s lawyer and request that they demand the contractor fulfill their
contractual commitments
B.
Remind the contractor that they committed to attending meetings and submitting reports per the contract
While finalizing project management plans, a customer provides the project manager with a new
set of quality standards to which the final product must adhere.
What should the project manager do to ensure a smooth delivery of the product?
A.
Involve the client in risk identification
B.
Agree with the client on a new project charter
C.
Involve the client in a performance gap analysis
D.
Agree with the client on acceptance criteria
D.
Agree with the client on acceptance criteria
A project manager has been given a critical, 5-day window and is allocated a maximum of
US$100,000 as a contingency reserve. Subsequently, the project manager drafted a course of
action based upon the best available information. Overall, five actions were required to be
completed at a cost of US$20,000 and a duration of 1 day each. After 3 days of work, the project
manager completed two actions and spent US$80,000.
What should the project manager do next?
A.
Complete all actions and then inform the client of the additional cost and schedule overrun needed
to complete the project
B.
Stop the work and raise a project change request to the change control board (CCB) for additional
funds and a project schedule extension
C.
As the CPI and SPI are greater than 1.0, reevaluate and prioritize the remaining actions
D.
As the cost performance index (CPI) and schedule performance index (SPI) are less than 1.0,
reevaluate and prioritize the remaining actions
D.
As the cost performance index (CPI) and schedule performance index (SPI) are less than 1.0,
reevaluate and prioritize the remaining actions
A project manager wants to make sure that similar projects in the future use the project’s
performance data as a reference. However, the project manager is not sure how to accomplish
this.
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What should the project manager do?
A.
Keep project artifacts up-to-date and accessible to all stakeholders
B.
Share project documentation in a repository with exclusive access
C.
Schedule weekly knowledge-sharing sessions with key stakeholders
D.
Send periodic emails to senior management with the latest project updates
A.
Keep project artifacts up-to-date and accessible to all stakeholders
During a system demo, a project stakeholder rejects the features completed from the most recent
user stories. According to the stakeholder, the product does not meet the quality standards
required by regulations.
What should the project manager have done to avoid this?
A.
Ensured that the project sponsor understood the scope of the project to avoid any future
complaints
B.
Ensured the stakeholder concerns were properly addressed in the iteration to avoid future
setbacks
C.
Reviewed with the product owner that all acceptance criteria were met for the stories worked on in
the iteration
D.
Reviewed with the product owner that all the stories worked on in the iteration were in the project
backlog
C.
Reviewed with the product owner that all acceptance criteria were met for the stories worked on in
the iteration
A project is 70% complete when the project sponsor requests an additional deliverable.
What should the project manager do first?
A.
Negotiate with the project sponsor on the possible alternatives
B.
Determine the possible impact of this change on all aspects of the project
C.
Reject the request as being too late and leading to major scope creep
D.
Submit the request to the change control board (CCB) for a decision
B.
Determine the possible impact of this change on all aspects of the project
A company initiated a departmental transformation project improving the processes for the
organization using a predictive approach. This is a critical project for the organization and, in the
middle of the project, the project manager noticed that one of the deliverables cannot be produced
due to a missing technical skill.
What should the project manager have done to avoid this?
A.
Asked the sponsor to identify all required skills during the planning of the project
B.
Identified all required skills after the kick-off of the project
C.
Planned all required training for the team during the onboarding process
D.
Identified all required skills during the planning of the project
D.
Identified all required skills during the planning of the project
A project manager is beginning a new project with very diverse team members. The project
manager chose to use consensus building so the team can agree on and be engaged in how the
project will be executed.
How should the project manager proceed?
A.
Create an environment where the agreement is reached by a majority vote
B.
Create an environment where the agreement is reached through discussion
C.
Establish recurring brainstorming sessions to discuss project issues
D.
Allow team members to contribute ideas in a stream-of-consciousness mode
B.
Create an environment where the agreement is reached through discussion
A project manager for a software technology project works in a matrixed organization with virtual
teams. Unfortunately, the functional manager informs the project manager that there may not be
any resources available to test the software.
What should the project manager do next?
A.
Request a teleconference meeting with the sponsor to submit a change request to allow the
development team to conduct testing
B.
Engage with the functional manager to discuss details to obtain the required support
C.
Discuss testing requirements at the weekly project meeting to negotiate the best approach to test
software
D.
Send an email to the procurement specialist to negotiate with a company that specializes in
software testing
B.
Engage with the functional manager to discuss details to obtain the required support
A project manager is leading a team of diverse individuals of all ages. The working hours for the
project were set at the beginning of the project, and all team members agreed to the hours.
However, later in the project, one of the team members informed the project manager that the
previously agreed upon hours no longer work due to the team member’s personal commitments.
What should the project manager do?
A.
Discuss the lack of dedication with the team member and their functional manager
B.
Allow the most senior team members to decide the time that works for the team
C.
Remove the team member from the project team to be fair to the other members
D.
Reassess the team’s hours collaboratively so that the team is not impeded by the issue
D.
Reassess the team’s hours collaboratively so that the team is not impeded by the issue
A company is implementing a growth strategy by constructing a new production facility, which will
soon move into the operation phase. Although a governance policy was already in place, the
company must comply with new financial regulations that have been recently implemented.
Compliance with the regulations will cause a major change in project scope.
How should the project manager respond to this requirement?
A.
Perform an analysis to assess the Impact on the project.
B.
Proceed with the existing company governance policy.
C.
Escalate the issue to upper management and let them decide.
D.
Directly comply with the financial regulations.
A.
Perform an analysis to assess the Impact on the project.
A project manager has been assigned to an emergency project that must be completed within the
next few weeks. The project manager realizes this will have an impact on the local community. As
the work is near a school, the project manager has engaged with them to understand their needs.
How should the project manager ensure the work continues smoothly?
A.
Postpone the required work on the project until school holidays begin
B.
Continue the work as planned and inform the school when the project team arrives on-site
C.
Advise the school to close for the duration of the project work
D.
Liaise with the school to include nonworking project hours during school start and finish times
D.
Liaise with the school to include nonworking project hours during school start and finish times
It is late at night on a weekend when a team member calls the project manager on the telephone.
The team member is crying about the pressures of an upcoming deadline.
What should the project manager do?
A.
Review the organization’s human resources (HR) policy.
B.
Empathize with the team member and discuss next steps.
C.
Ask the team member to send their concerns in writing.
D.
Schedule a meeting with the team member for the next work day.
B.
Empathize with the team member and discuss next steps.
A team is having a hard time completing work due to unclear requirements. They have not been
able to complete an iteration successfully in several months.
In order to help the team, what should the project leader do?
A.
Recommend that the team reviews the length of the iteration with the stakeholders.
B.
Recommend that the product owner reviews the backlog refinement processes.
C.
Recommend limiting the work in progress to improve the team’s focus.
D.
Recommend a review of the team members’ individual performances.
C.
Recommend limiting the work in progress to improve the team’s focus.
A project manager for an agile project is concerned that the team has been losing momentum over
the last iterations.
Which two tools should the project manager use to analyze team performance? (Choose two.)
A.
Burndown chart
B.
Product backlog burnup chart
C.
Cumulative flow diagram of completed features
D.
Work breakdown structure (WBS)
E.
Project schedule
A.
Burndown chart
B.
Product backlog burnup chart
A project manager is working with the team to deliver a project in a company that uses different
delivery methods. The project manager is concerned about the communication channels currently
suggested by the project management office (PMO) because some information is taking too much
time to reach the team members, causing negative consequences for delivery.
How should the project manager avoid this situation in the future?
A.
Agree with the project team on a suitable collaboration and make sure information is shared at all
times.
B.
Use the same methods until the end of the current delivery and suggest new ones during the
retrospective.
C.
Refer to the policies and frameworks used at the company enterprise level and inform the project
team members.
D.
Tell the sponsor that the project manager will use their own communication model to ensure ontime delivery.
A.
Agree with the project team on a suitable collaboration and make sure information is shared at all times.
A company must implement a new regulation. The government has specified the date when the
regulation will be enforced but has only provided high-level information on the regulation’s
requirements. Therefore, changes in definitions are to be expected due to uncertainty.
Which life cycle should the project manager use for this project?
A.
A predictive execution strategy
B.
An iterative execution strategy
C.
An agile execution strategy
D.
A hybrid execution strategy
D.
A hybrid execution strategy
A project manager is managing a project that has a new sponsor who is cutting the budget.
As a servant leader, how should the project manager handle the budget cuts with the team?
A.
Notify the project sponsor that the budget reduction will require a schedule slip and scope
reduction.
B.
Collaborate with the team to assess the impact of the change on the project and recommend an
updated project plan.
C.
Inform each team member that they must release a portion of their budget but must remain on
schedule with no change to the scope.
D.
Meet with the schedule coordinator and financial analyst to tell them which budget lines to reduce
and where to release slack.
B.
Collaborate with the team to assess the impact of the change on the project and recommend an
updated project plan.
A project manager has completed an assessment of the project team’s performance. Some team
members have performed poorly on their assigned tasks.
What should the project manager do?
A.
Create a new standard performance measure based on project requirements
B.
Develop different approaches based on team members’ motivation and ability
C.
Develop a standard approach to provide feedback to all team members
D.
Provide intensive oversight to the team members who performed poorly
B.
Develop different approaches based on team members’ motivation and ability
An agile team has released the second version of its product, but the feedback is that the software
has many bugs that compromise the user experience.
What should the project manager do?
A.
Hire an external consultancy firm to focus on testing and quality control to avoid the issue in the
future
B.
Propose an internal program that offers incentives for the team members who find and fix bugs
C.
Closely evaluate the skill set of the team, looking for technical gaps that need to be filed in order to
improve quality
D.
Facilitate the next retrospective meeting, focusing the team on analyzing root causes and
proposing solutions
D.
Facilitate the next retrospective meeting, focusing the team on analyzing root causes and proposing solutions
A key project stakeholder has started to escalate all issues and main requirements to the project
sponsor. The project manager is concerned about the team not receiving direct communications
from this stakeholder.
Which two actions should the project manager take to improve the relationship with the
stakeholder? (Choose two.)
A.
Provide training to the team on emotional intelligence and status reporting techniques
B.
Promote an adaptive and transparent environment where the team can easily communicate with
the stakeholders
C.
Share weekly status reports with detailed information about the project and team performance
D.
Submit performance reports and task assignments to keep the stakeholder informed
E.
Schedule regular meetings with the key stakeholder to provide updates and receive feedback
B.
Promote an adaptive and transparent environment where the team can easily communicate with
the stakeholders
E.
Schedule regular meetings with the key stakeholder to provide updates and receive feedback
A project manager is leading a multiyear project that involves internal and external stakeholders.
As the project manager begins to gather requirements, additional business stakeholders express
interest in being involved.
Which three actions should the project manager take to ensure proper stakeholder involvement?
(Choose three.)
A.
Prioritize stakeholders based on the project phase and need
B.
Perform a stakeholder assessment to align with the project objectives
C.
Classify and rank stakeholders based on their positions in the organization
D.
Include all stakeholders in the stakeholder engagement plan and provide the same level of communication
E.
Develop a stakeholder impact/influence matrix to determine the level of engagement
A.
Prioritize stakeholders based on the project phase and need
B.
Perform a stakeholder assessment to align with the project objectives
E.
Develop a stakeholder impact/influence matrix to determine the level of engagement
n the initiating phase of a project, the project manager and team members are prioritizing the
product backlog along with the product owner.
What should the project manager do next?
A.
Produce a value-added product for the customer in each phase of the project.
B.
Produce a value-added product for the customer as continuously as possible.
C.
Produce a value-added product for the customer in the beginning of the project.
D.
Produce a value-added product along with the supporting documentation.
B.
Produce a value-added product for the customer as continuously as possible
A project manager is overseeing a project as part of a program geared toward a major technology
disruption. The team is comprised of brilliant young professionals who have worked on different
projects for the organization in the past. However, the team complained that they previously
experienced a lack of direction during project execution and are afraid of the same issue in this
project.
Which two actions should the project manager take to ensure that this issue does not occur in this
project? (Choose two.)
A.
Organize a team-bonding activity and invite an external manager to speak to the team.
B.
Set a clear vision for the project and ensure it is visible to all stakeholders.
C.
Focus on the resource management plan and track project progress.
D.
Encourage the team to do a brainstorming session and provide a mitigation plan.
E.
Keep the team engaged and focused on the project’s direction.
B.
Set a clear vision for the project and ensure it is visible to all stakeholders.
E.
Keep the team engaged and focused on the project’s direction.
Due to organizational changes, several key stakeholders are replaced by new ones in the middle
of a project. As a result, numerous new requirements are raised.
What should the project manager do to ensure success of the project?
A.
Review and prioritize new requirements with stakeholders to determine which change requests are
needed.
B.
Seek immediate approval to amend the project timeline and budget in order to deliver all new
requirements.
C.
Escalate the issue to the project sponsor and seek support to keep the original requirements.
D.
Emphasize to the new stakeholders that new requirements are not allowed at this stage of the
project.
A.
Review and prioritize new requirements with stakeholders to determine which change requests are
needed.
One phase of a project took much longer than initially anticipated. The key stakeholders
expressed their concern regarding a potential project delay.
What should the project manager do?
A.
Request additional contingency from the sponsor
B.
Add more float to the overall project schedule
C.
Expedite the next phase to reduce slippage
D.
Organize a root cause analysis (RCA) workshop
D.
Organize a root cause analysis (RCA) workshop
An agile team is working on a project that will be launched in six countries. Each country has
specific requirements in addition to the base offering. The estimates indicate it will take six months
to develop the base offering and an additional month to finalize each country’s unique
requirements. The expected revenue for the product is the same for each country.
Which release strategy should the project manager recommend?
A.
An iterative-based strategy to maximize value by releasing the product to each country as it is
finalized and ready for release in that country
B.
A financial-based strategy to reduce the roll-out effort and costs by planning a single, bundled
release to all countries at the same time
C.
A risk-based strategy to maximize the perceived value of the product by launching it to the
countries with the lowest technical complexity
D.
A quality-based strategy to maximize post-market adoption by releasing the product to the
countries with the lowest probability of reporting field issues
A.
An iterative-based strategy to maximize value by releasing the product to each country as it is
finalized and ready for release in that country
A primary stakeholder is unable to join the project status meetings consistently. The project
manager has been communicating with this stakeholder informally and regularly to ensure that the
stakeholder is up to date on the project. However, the project manager has recently resigned and
will not be meeting with the new project manager prior to departure.
How should the project manager ensure that the new project manager continues to update this
particular stakeholder?
A.
Ensure that the project team has been provided guidance on the specific needs of this stakeholder
B.
Update the stakeholder engagement plan with the specific communication needs for the
stakeholder
C.
Ensure that the project documents contain specific instructions regarding the stakeholder
D.
Update the communications management plan with specific information on stakeholder
engagement
B.
Update the stakeholder engagement plan with the specific communication needs for the
stakeholder
A project team is implementing an enterprise notification tool with a vendor. The project manager
noticed that this vendor’s developer has been reporting the same status for several weeks in a
row. A few days later, the vendor communicates that the deliverable will not be completed on time
due to resource constraints within their company.
What should the project manager do next?
A.
Update the risk register to reflect the delay, communicate the impact to the schedule, and escalate
to management for assistance
B.
Conduct a project review with the project sponsor to explain the delay and add a developer to
work with the vendor
C.
Add the delay to the issue log and work with the vendor for a resolution that will bring the schedule
back on track
D.
Review the contract with the vendor to go over the financial penalty that is applicable to this
situation
C.
Add the delay to the issue log and work with the vendor for a resolution that will bring the schedule back on track
A project manager for a software development company faces a number of financial risks in their
project. The project manager needs to frequently check the strength and efficiency of the risk
management process.
What should the project manager use to accomplish this?
A.
Brainstorming session
B.
Stakeholder register
C.
Assumption log
D.
Audit meeting
D.
Audit meeting
Atypically high-performing team member has started to demonstrate a performance drop as well
as some aggressive behaviors toward other team members in meetings. The project manager has
worked with this individual for many months on this project and has not seen this type of behavior
before.
What should the project manager do?
A.
Discuss the individual’s behavior with the other team members to determine if they have noticed
and know what is going on
B.
Attend more team meetings to observe the team more closely to determine the root cause
C.
Discuss the project manager’s observations with the individual to determine why they are
behaving this way
D.
Discuss their performance with the team member’s functional manager as well as human
resources (HR) and discuss next steps
C.
Discuss the project manager’s observations with the individual to determine why they are
behaving this way
In a newly formed project team, one experienced team member is overwhelmed by the complexity
of the tasks and is not happy with the project team.
What should the project manager do?
A.
Explain that the tasks are unavoidable and ask the team member to find a solution to overcome
the challenges
B.
Set up team-building activities with the project team members to reduce tension
C.
Ask the team member to enter this potential schedule delay in the risk register
D.
Actively listen to the team member and identify ways to support their needs in completing the
tasks
D.
Actively listen to the team member and identify ways to support their needs in completing the
tasks
A project is being delayed due to a large amount of rework caused by a quality problem that is
impacting the critical path.
What should the project manager do?
A.
Report the delay with rectifying actions to the project management office (PMO).
B.
Rebaseline the project schedule to absorb the delay.
C.
Notify the project steering committee about the cause of the delay.
D.
Report the delay with rectifying actions to the change control board (CCB) for review.
D.
Report the delay with rectifying actions to the change control board (CCB) for review.
An experienced project manager is managing a multi-million dollar agile project. The project
manager communicates the ground rules to the team, but after 12 iterations, the project manager
starts noticing that some team members are not following the ground rules.
What should the project manager do first to ensure team adherence to the ground rules?
A.
Ask the functional manager to replace team members not following the ground rules.
B.
Schedule a meeting with the project team to reinforce the ground rules.
C.
Notify the project sponsor about this behavior and ask the sponsor to take disciplinary action.
D.
Contact human resources to request a written warning letter be sent to team members not
following the ground rules.
B.
Schedule a meeting with the project team to reinforce the ground rules.
A project manager has been assigned a low-priority project that includes new team members with
no previous formal project experience. The project team has requested deadline extensions for the
first development increment twice already.
What should the project manager do to support the team?
A.
Provide feedback to the team using project performance evaluations.
B.
Include buffer time in the schedule to absorb future delays.
C.
Escalate the impact on the schedule to the project sponsor.
D.
Create a change request to extend the project’s duration and costs.
A.
Provide feedback to the team using project performance evaluations.
A customer has provided excellent feedback on the project. However, a key project resource is
leaving the company.
Which measure should mitigate the impact of this key resource’s departure?
A.
Establish a proactive knowledge-sharing plan
B.
Offer a new contract to the resource who is leaving
C.
Develop a contingency budget to replace the key resource
D.
Update the risk register and inform the customer
A.
Establish a proactive knowledge-sharing plan
A project manager is working on an enterprise resource planning (ERP) initiative that contains
stakeholders spanning numerous business lines. The project manager begins to identify, evaluate,
and categorize the stakeholder relationships to the program.
What is the purpose of this process?
A.
Identify all stakeholders who can positively affect the project
B.
Identify all stakeholders who can negatively affect the project.
C.
Incorporate the needs of all stakeholders into the communications management plan
D.
Incorporate only primary stakeholders into the communications management plan
C.
Incorporate the needs of all stakeholders into the communications management plan
A company just started managing a project using an agile approach. Due to this change, the
general manager is worried about the scope definition process for upcoming projects.
What should the project manager do to ensure the project scope is completely defined?
A.
Meet with the general manager and convince them to return to using predictive approaches to
avoid any risk
B.
Ask the general manager to review every requirement to ensure all projects will deliver the
requested products
C.
Ask for a budget increase to implement a double-check process to ensure every business need is
included in the requirements
D.
Help sponsors and stakeholders craft the product vision, and bring the team and product owner
together to clarify expectations
D.
Help sponsors and stakeholders craft the product vision, and bring the team and product owner
together to clarify expectations
A project manager is asked to develop maintenance planning software for a power plant. A similar
project was executed by another department in the organization that was later closed due to low
performance. The project manager is concerned about the project’s performance and wants to
take action in advance to ensure the project succeeds.
What should the project manager do?
A.
Continue executing the project as planned and add more resources if they are required.
B.
Evaluate the project risk and add external experts to address the potential risks.
C.
Review the lessons learned on similar projects so that they do not fall back into the same pattern.
D.
Inform the project sponsor about the risk and try to convince them to withdraw from the project.
C.
Review the lessons learned on similar projects so that they do not fall back into the same pattern.
A newly formed project team includes team members who have been working in the company for
a long time as well as team members who are new to the company. The project team members
discovered that there is a gap in communication between these two groups, and they are finding it
hard to collaborate with one another.
What should the project manager do?
A.
Ask the experienced members to lead the junior members to facilitate skill transfer
B.
Organize networking sessions to allow the team members to get to know one another
C.
Encourage team members to focus on delivering results with their specialized skills
D.
Ask the team to self-organize and escalate any issues to the project manager
B.
Organize networking sessions to allow the team members to get to know one another
A project manager is working for an organization in country A and has been tasked with opening
the first brick-and-mortar store in country B. The sponsor has identified the city for the store and
wants to minimize any potential issues with the local government.
Which action should the project manager take to address the sponsor’s request?
A.
Work with the organization’s legal department to identify local regulations to ensure project
compliance
B.
Work with the organization’s project management office (PMO) to build a project team of residents
located in the city
C.
Work with the organization’s real estate department and reach out to the local government to
identify the best location for the store
D.
Work with the local government to build the profiles of employees that will be working in the store
A.
Work with the organization’s legal department to identify local regulations to ensure project
compliance
An equipment vendor will implement a new production line for a client company. The year-long
project will include 2- to 4-month long iterations; however, the client’s project manager has no
agile experience.
How should the project manager ensure that the client is effectively represented in the daily
meetings?
A.
Recommend agile training programs that best suit the client project manager’s schedule.
B.
Propose a session for essential agile knowledge transfer for the client team to align with the daily
meeting goals.
C.
Realign the project to a predictive approach to ensure optimal collaboration between the teams.
D.
Provide the client project manager with agile best practice documents and web resources
B.
Propose a session for essential agile knowledge transfer for the client team to align with the daily
meeting goals.
A project manager is working in a company that has several global offices. During resource
planning for a new project, the project manager realizes that the company requires projects to
include team members from different continents.
What should the project manager do to ensure a successful project execution?
A.
Plan for a meeting with the project sponsor to discuss the possibility of utilizing only local
colleagues.
B.
Send emails with information about the project deliverables on the first day of the project.
C.
Connect with every location and check their preferred methods of communication.
D.
Invite all resources to the project manager’s location to form a cohesive team until all deliverables
are completed.
C.
Connect with every location and check their preferred methods of communication.
A business stakeholder for a project is reluctant to accept an agile approach due to a previous bad
experience, and is pushing for a predictive approach.
What strategy should the project manager use to persuade the stakeholder to use an agile
approach?
A.
Agree on a predictive approach, but apply agile concepts under the project management umbrella.
B.
Ensure the stakeholder that an agile approach will deliver all of the expected results in a shorter
period of time.
C.
Document the request and escalate to upper management to consider a modification of the project
charter.
D.
Propose a phased project approach with multiple small interactions and build trust with the
stakeholder through frequent value delivery.
D.
Propose a phased project approach with multiple small interactions and build trust with the
stakeholder through frequent value delivery.
A project engineer in country A is complaining about the sample received from the supplier in
country B because the sample is not the correct length. During a telephone conference, the
supplier checked the drawings and insisted that the measurement was accurate.
What should the project manager do next?
A.
Hire a company in country B to perform a quality check before shipment
B.
Evaluate the procurement contract to determine the agreed-upon specifications
C.
Escalate the issue to the purchasing department for review
D.
Add an additional task to cut the received part according to the specifications
B.
Evaluate the procurement contract to determine the agreed-upon specifications
A project manager has team members around the world in many different time zones. Project work
frequently stalls because people in one office need to wait until another office is awake to have
questions answered.
What should the project manager have done to avoid this?
A.
Ensured that the project would be the highest priority for all team members
B.
Planned and scheduled tasks and work packages to overcome geographical and time zone
challenges
C.
Learned more about how each team member prefers to communicate before assigning project
work
D.
Used communication tools, such as video conferencing, so different offices could communicate
B.
Planned and scheduled tasks and work packages to overcome geographical and time zone
challenges
The project manager is reviewing a project’s progress and notices that one of the risks has
become an issue.
What should the project manager do to address the situation?
A.
Initiate a change request to obtain additional funds from the management reserve
B.
Meet with the project team and customer to brainstorm about potential solutions
C.
Schedule a high-priority meeting with the project stakeholders to discuss the issue
D.
Collaborate with the relevant stakeholders on implementing the risk response plan
D.
Collaborate with the relevant stakeholders on implementing the risk response plan
A project manager has begun a complex oil refinery project. Although the project is in the initiation
phase, the sponsor keeps asking for concrete dates for the most important project milestones.
When will the project manager be able to provide the requested information?
A.
During the planning phase, when processes for scope definition and activity duration and
sequencing will be performed
B.
Close to the end of the project, as the forecasts will be more accurate and most risks will already
be mitigated
C.
In the initiation process, as it happens concurrently with the project contract and project charter
creation
D.
As soon as possible, as project delays can be significantly avoided when a schedule is developed
early
B.
Close to the end of the project, as the forecasts will be more accurate and most risks will already be mitigated
A.
Awards are given to all team members for playing a role in the project and undertaking the
assessment.
B.
Performance improvement programs are organized for all team members who were assessed.
C.
All team members rotate their job schedules immediately to make them versatile.
D.
Assessment results are kept private and not shared among team members.
D.
Assessment results are kept private and not shared among team members.
A project is in the execution phase. The client was actively involved in the early stages but has
been less engaged lately. A number of changes to the requirements have recently been
requested.
What should the project manager do next?
A.
Discuss the changes with the client and jointly make the decision on how to proceed.
B.
Reject the changes and stay the original course as initially agreed with the client.
C.
Review the risk register to see if mitigations have already been outlined for this scenario.
D.
Review the changes and make the decision based on the project team’s recommendations.
A.
Discuss the changes with the client and jointly make the decision on how to proceed.
A technician is scheduled to install internet service at the homes of three remote call center agents
who have different working schedules. Their functional managers arranged time off to allow time
for installation and testing. The carrier sends an email to the project manager stating that one
appointment is delayed for 2 days.
What does the project manager need to do now?
A.
Inform the product owner
B.
Inform the project sponsor
C.
Inform the relevant stakeholders
D.
Inform the project team only
C.
Inform the relevant stakeholders
A team member in an agile project informs the project manager they might not be able to finish an
assigned task on time, which could generate an obstacle for the rest of the team.
What should the project manager do?
A.
Ask the team member to bring up the concern in the next daily meeting
B.
Send an email explaining the issue to all team members
C.
Reassign the task to another team member
D.
Move the task to the next sprint
A.
Ask the team member to bring up the concern in the next daily meeting
A project manager has been assigned to manage multiple agile project teams. The project
manager wants to empower the teams and make them self-organizing.
What should the project manager do to create a positive environment?
A.
Help the teams in establishing and adhering to their ground rules and revisit after regular intervals
B.
Copy the ground rules established by another project and provide them to the teams
C.
Establish the team ground rules and share them with the team for strict adherence
D.
Extract the organization’s policies and processes, customize them, and give them to the teams to
adhere to
A.
Help the teams in establishing and adhering to their ground rules and revisit after regular intervals
An agile coach and technical writer for a globally distributed agile team are in a country with a 9-
hour time zone difference from the agile team. The agile coach and project lead disagree on the
timing for the daily standup. The project lead thinks the standup should be at 10:00 am local time,
but the agile coach and technical writer feel that is an inconvenient time for them.
How does the project lead ensure adherence to agile practices?
A.
Inform the agile coach that the daily standup will be at 10:00 am local time and ensure all parties
can attend
B.
Escalate to management that the agile process is not going to work and ask them to speak to the
agile coach
C.
Have a discussion with the team on the approach and come to a decision on when the daily
standups should be
D.
Have two separate daily standups, one for the agile coach and technical writer and one for the
agile development team
C.
Have a discussion with the team on the approach and come to a decision on when the daily
standups should be
A project manager receives a suggestion from a team member for improving the product attributes
without impacting the schedule or cost. This will add value to the project and the customer.
What should the project manager do?
A.
Reject the suggestion and ask the team member to focus on executing the plan
B.
Ask the team member to submit a formal change request
C.
Accept the suggestion as it has no impact on the project
D.
Ask another team member to validate the impacts of the suggestion
B.
Ask the team member to submit a formal change request
During the third iteration of a project, the main sponsor retired from the company, and a new
sponsor was appointed. The new sponsor is not familiar with the agile approach for project
delivery, which leads them to request more control over the project team.
What should the project manager do?
A.
Schedule a meeting with the new sponsor in order to explain the agile approach and how teams
are supposed to be self-organized
B.
Review the sponsor’s request with the project team during the next daily review meeting in order
to provide the requested control
C.
Schedule an emergency meeting with the project team so they fulfill every request that comes
from the sponsor
D.
Review the sponsor’s request with the project team during the next iteration review meeting in
order to obtain a team decision
A.
Schedule a meeting with the new sponsor in order to explain the agile approach and how teams are supposed to be self-organized
A medium-sized company has been exploring new marketing tactics with regard to launching a
new product. New product creation is no small task. In the end, it was too big of an expenditure for
the company to undertake.
What should the project manager do in the future when working on new product projects?
A.
Make use of kanban boards so all stakeholders have a clear view of the project and provide their
help accordingly
B.
Train the team to first find the minimum viable product (MVP) that will deliver value to the
customer
C.
Increase the contingency reserve and prepare the team for applying fast-failing techniques when
the estimates veer from the initial plan
D.
Adopt a chain management approach, developing products based on the same platform and
infrastructure
B.
Train the team to first find the minimum viable product (MVP) that will deliver value to the
A project manager is managing a few innovation projects with a high level of uncertainty. The
project manager is experiencing challenges with the large number of change requests issued due
to the nature of the project.
What should the project manager do?
A.
Reduce the number of approvers required to implement a change request
B.
Request sponsor approval for all change requests to reduce the number of changes
C.
Initiate the number of iterations to reduce the number of change requests
D.
Add a fixed number of change requests allowed by the client on the project baseline
C.
Initiate the number of iterations to reduce the number of change requests
A project manager is starting a new project, and the project team is located in different countries.
The team was going to use a specific tool to hold virtual meetings. However, that tool is not
available in one team member’s country.
How should the project manager deal with this situation?
A.
Contact the project sponsor to have the team member removed from the project
B.
Ask the team member to move to another location where the tool is available
C.
Investigate alternative tools for virtual meetings that are available to all team members
D.
Start the project and use email to communicate with the team member until the tool is available
C.
Investigate alternative tools for virtual meetings that are available to all team members
Halfway through a project, the project sponsor is replaced by another peer who was not previously
engaged in the project. The new project sponsor has rejected most of the project artifacts, and the
team did not get the latest increment approved on the current iteration. Stakeholders are not
feeling confident about the project outcome.
What should the project manager have done to prevent this situation?
A.
Performed a stakeholder analysis when the sponsor joined the project
B.
Held a governance meeting to review the project increment
C.
Escalated the issue to ensure the increment would be approved
D.
Conducted a product iteration review with the new project sponsor
A.
Performed a stakeholder analysis when the sponsor joined the project
A regulatory branch of an environmental government agency has recently placed a ban on the
manufacturing of a specified thickness of plastic packaging products. This ban will take effect in 12
months. The project manager for a startup firm working in alternative packaging has been
monitoring the progress of this law for a while and, as part of the risk management, has identified
new products that can support a growing customer base.
What should the project manager do next?
A.
Begin a marketing campaign to sell alternative packaging after the 12-month period ends
B.
Organize a meeting with all stakeholders and review the stakeholder engagement plan
C.
Continue production processes and plan to discuss changes at the next annual target review
meeting
D.
Inform management of the new law as an opportunity to expand market share and share the
proposed products
D.
Inform management of the new law as an opportunity to expand market share and share the proposed products and services
A project manager is part of a balanced matrix project organization. The project manager will
receive all work performance updates directly from the new sourcing department head who has no
time to spare to give the project manager the information.
What should the project manager do?
A.
Discuss the situation with the company project sponsor for advice
B.
Request information directly from the sourcing department team members
C.
Work out a resolution in consultation with the sourcing department head
D.
Present the situation to the manager of the sourcing department head
C.
Work out a resolution in consultation with the sourcing department head
A project manager has just been hired by a company without a project management governance
structure. During the kick-off meeting, a key stakeholder emphasizes the importance of the project
meeting the company’s strategy, investment, and compliance requirements.
What should the project manager do?
A.
Put into place a project governance model in line with the requirements
B.
Replicate the organizational governance to the project governance
C.
Create an organizational project management governance
D.
Ask the organization to create a project portfolio governance
A.
Put into place a project governance model in line with the requirements
A third-party supplier demands payment for the services provided for a project. The agreement
was that payment would be made after the organization receives payment from the client. The
third-party supplier lacks the capital to meet their payroll and has informed the project manager
that if they do not receive payment quickly, they will withdraw team members from the project.
What should the project manager do?
A.
Explain the third-party supplier situation to the client and request payment.
B.
Inform the client that the project must be delayed until payment is received.
C.
Reassign resources from other projects to pay the third-party supplier.
D.
Process a bank loan to pay the payroll of the third-party supplier.
A.
Explain the third-party supplier situation to the client and request payment.
A project manager is developing the stakeholder register and is having trouble understanding the
motivation of some of the stakeholders.
What should the project manager do to get this information?
A.
Identify each stakeholder’s motivations from the business case.
B.
Request stakeholders articulate their motivations at the kick-off meeting.
C.
Email project objectives to all stakeholders and ask for endorsement.
D.
Organize a one-on-one conversation with each stakeholder.
A.
Identify each stakeholder’s motivations from the business case.
During a project’s initiation phase, a lessons learned sharing session was held with the team from
another project. Low construction productivity was discussed as a potential delay to project
completion.
What should the project manager do next?
A.
Discuss this issue with the project sponsor to request additional funding to implement mitigation
B.
Prequalify contractors with proven track records to eliminate productivity concerns
C.
Add construction productivity to the risk register and develop a mitigation strategy for site
execution
D.
Hire a construction management consultant to develop a comprehensive site execution plan
C.
Add construction productivity to the risk register and develop a mitigation strategy for site execution
A project manager is managing a mobile application development project when one of the
experienced team members starts missing deadlines. The delays will impact project
implementation.
What should the project manager do next?
A.
Assign an additional resource to help the team member with the tasks
B.
Ask the team member’s functional manager if there are any known issues
C.
Convene a team meeting to encourage and motivate the entire team
D.
Meet with the team member to understand their concerns and/or issues
D.
Meet with the team member to understand their concerns and/or issues
A project manager is leading a hybrid project. The only available resources that have experience
with agile are not at the project manager’s location. The project has a strict schedule and budget,
and the project manager is concerned about their ability to deliver it.
What should the project manager do?
A.
Engage the agile resources through video conferencing on a daily basis
B.
Advise the sponsor that the project will be delayed as agile training will be required
C.
Request a budget extension to get local resources experienced in agile
D.
Plan to have the agile resources temporarily relocate to the project manager’s location
A.
Engage the agile resources through video conferencing on a daily basis
An agile facilitator has gathered a team for a new project. This team and facilitator have not yet
worked on a project together.
How should the facilitator proceed?
A.
Set up a lessons learned session from a similar project.
B.
Hold a team charter discussion.
C.
Schedule a release planning session.
D.
Conduct a product roadmap session with the team.
B.
Hold a team charter discussion.
A project manager has been assigned to lead a software project to generate savings at an
important financial institution. Initially, the duration of the project was 13 months, but due to
various issues during execution, the project was extended to 16 months. By month 11, the
expected savings were exceeded but not all of the functionalities planned for that date were
fulfilled.
How should the project manager inform the stakeholders of the project’s progress?
A.
Complete the outstanding functionalities before informing the sponsor of the project progress
B.
Communicate the benefit expectations and the action plan for the pending functionalities
C.
Send an email with the monthly project progress to all relevant stakeholders
D.
Report that the project has not fulfilled all the expected functionalities
B.
Communicate the benefit expectations and the action plan for the pending functionalities
A project manager is working on the delivery of a solution that needs to be deployed to the public
quickly. The project team is experienced, the stakeholders are supporting the delivery, and the
customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of the solution?
A.
Meet with the customer to agree on the components of the solution and the priorities
B.
Ask the sponsor for support regarding the allocation of additional resources to finish on time
C.
Have a high-level plan for incremental deliveries and get the customer’s feedback as early as
possible
D.
Have a detailed plan of all milestones, deliverables, functionalities, and allocation of resources
C.
Have a high-level plan for incremental deliveries and get the customer’s feedback as early as
possible
There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.
How should the project manager handle this situation?
A.
Counsel both team members and caution them with a final warning.
B.
Relocate the two project team members into different project teams.
C.
Escalate the issue to the human resources (HR) manager before a larger problem develops.
D.
Help cultivate self-awareness between the two team members through emotional intelligence (EI).
D.
Help cultivate self-awareness between the two team members through emotional intelligence (EI).
A few virtual team members are located in a region that generally has good internet connectivity.
However, they frequently experience connectivity issues joining team calls during the day.
What should the project manager do?
A.
Determine what the problem is and develop an action plan
B.
Ask the team members to use chat tools as an alternative to calls
C.
Procure tools that consume less bandwidth for internet calls
D.
Record the meeting to share with the team members who were unable to join
A.
Determine what the problem is and develop an action plan
A company’s CEO complains about the frequency of project communications. The CEO receives five project reports each week by email but does not have enough time to review them. In addition,
the information that the CEO receives is not relevant in that it does not explain the project status.
What should the project manager do first?
A.
Meet with the team and decide the type and frequency of the reports to send to the CEO
B.
Send the CEO one executive summary per week instead of five reports per week
C.
Review the communications management plan
D.
Review the stakeholder engagement plan.
C.
Review the communications management plan
A project manager finds it challenging to comply with standardized processes for knowledge
transfer. The project teams and stakeholders are scattered around field sites, the office, and
remote locations. In addition, some team members have limited access to the electronically
shared files.
How should the project manager manage this challenge?
A.
Study the environment and the available resources to determine which approach to use.
B.
Send the intended information through email since it is the primary communication tool.
C.
Communicate a strong message to the team explaining the importance of knowledge transfer.
D.
Request changes in the processes since it is not suitable for the company environment.
A.
Study the environment and the available resources to determine which approach to use.
During iteration planning, team A identifies that an important deliverable is dependent upon a
deliverable from team B.
What should the project manager do?
A.
Ask team B to focus on their backlog and deliver based on their priority
B.
Inform team B of the dependency and ensure that the deliverable is planned
C.
Make team A a part of team B and ensure that the deliverable is ready
D.
Request team B to immediately start this activity and deliver to team A
B.
Inform team B of the dependency and ensure that the deliverable is planned
A large construction project is progressing well as per the project objectives. The project manager
would like to report the project’s value to the project sponsor and seek the next phase of funding
closure.
What should the project manager do?
A.
Ensure a measurement system is in place like earned value analysis (EVA) to track project value
for the project sponsor
B.
Create a detailed project report on successes and challenges for the project sponsor
C.
Submit a detailed report on the cost budget vs. the cost actuals as the project sponsor will want to
know more about finances
D.
Arrange a site visit to show the project sponsor the construction progress in person
A.
Ensure a measurement system is in place like earned value analysis (EVA) to track project value for the project sponsor
A project manager is planning a project with multiple work packages. Each work package has its
own defined scope, but funding will be at the project level.
How should the project manager determine if the allocated resource budget is sufficient to cover
the resource costs of the project?
A.
Estimate the costs at the work package level and add those costs to calculate the total cost of the
project and compare it to the allocated budget.
B.
Create a budget burndown and a scope burnup and then verify that the project scope is completed
before the allocated budget is depleted.
C.
Divide the allocated budget by the number of work packages and verify that each work package
can be completed within the allocated budget.
D.
Fund each work package in the order of its importance and shift any remaining scope from nonfunded work packages to funded work packages
D.
Fund each work package in the order of its importance and shift any remaining scope from nonfunded work packages to funded work packages
A project manager is managing a project that is halfway through its execution phase, and the
quality standards of the deliverables were formally accepted. However, a government agency has
recently introduced new standards that may significantly impact the project. The deliverables must
be changed to align with the new quality standards.
What should the project manager do?
A.
Schedule training for the project team on the new regulations introduced by the government agency
B.
Set up a structured, independent processes to determine if project activities followed the standards
C.
Update the lessons learned register and inform senior management of the new standards
D.
Evaluate the impact the new regulations will have on the project and submit a change request
B.
Set up a structured, independent processes to determine if project activities followed the standards
A project team’s performance is being impacted by impeding internal procedures that are affecting
the progress of activities and team autonomy.
What should the project manager do first to address this situation?
A.
Discuss the issue in the next sprint review meeting
B.
Train the team members on the organization’s procedures
C.
Ask the organization to improve the internal procedures
D.
Try to remove the barriers and empower team members
D.
Try to remove the barriers and empower team members
A self-organizing team for a critical project is consistently delivering value according to their
commitments. During a retrospective, the project manager observed that most of the team
members were stressed due to over commitments.
What should the project manager do?
A.
Support the team during the planning phase to only commit to what they are able to deliver
B.
Request additional resources to continue delivering value while reducing team stress
C.
Ask individual team members to plan staggered leave to avoid becoming stressed
D.
Help the team members by organizing regular stress-relieving and team- building sessions
A.
Support the team during the planning phase to only commit to what they are able to deliver
A project manager received the project charter for a new product. The project is expected to have
two main deliveries: the hardware part that has detailed specifications already defined, including a
sample machine, and the user interface software that has only a basic specification and a
requirement for a user experience design approach.
Which project management approach should the project manager use?
A.
The software development has a high uncertainty level, so an agile approach is recommended for
the project.
B.
A hybrid approach will work, using agile for software development and a predictive approach for
the hardware deliveries.
C.
The deliverables are significantly different, so the project should be split into two projects that are
driven by a program.
D.
The scope is well defined; therefore, a predictive approach is straightforward and the hardware
and software can by synchronized on the gates.
B.
A hybrid approach will work, using agile for software development and a predictive approach for the hardware deliveries.
An agile team member received certification on a new tool; however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge.
How should the servant leader apply emotional intelligence to leverage this situation to benefit the
project?
A.
Request budget to reward the team member so others will be motivated to obtain the same
certification.
B.
Promote the team member to product owner to leverage the new knowledge with the clients.
C.
Ask the team member to use their recently acquired knowledge to develop and provide training to
the team.
D.
Provide an incentive to team members who begin using the new tool on this project.
C.
Ask the team member to use their recently acquired knowledge to develop and provide training to
the team.
A project manager has been assigned to a project after the charter has been approved. While
reviewing the charter with the team, the project manager finds that some major budget items,
necessary for achieving the project outcome, have been missed.
What should the project manager do next?
A.
Immediately discuss this with the project sponsor and request to revisit the budget to ensure its
accuracy
B.
Add the missing budget items to the risk log and present them in the next project steering
committee
C.
Start the project and deal with these budget issues as they arise throughout the project life cycle
D.
Reduce the quality and cost of other deliverables to allow additional budget for the items that were
missed
A.
Immediately discuss this with the project sponsor and request to revisit the budget to ensure its
accuracy
A project schedule risk has turned into an issue. The project manager foresees delays in project
execution.
What should the project manager do to resolve the issue?
A.
Escalate the issue to senior leadership for resolution
B.
Work with relevant stakeholders to determine possible solutions
C.
Update the schedule baseline to the new project time line
D.
Update the risk management plan and send it to the project team
B.
Work with relevant stakeholders to determine possible solutions
A project manager is assigned to a project where a vendor has been engaged to build a new
system. One week before user acceptance testing (UAT) is scheduled, the vendor informs the
project manager that they can only deliver half of the promised functions by the UAT start date.
What should the project manager do next?
A.
Communicate with the vendor and project team and explore possibilities for resolving the issue
B.
Wait until the vendor cannot deliver and then invoke liquidated damages based on the contract
C.
Escalate to management and prepare for project closure by canceling the contract with this vendor
D.
Adjust the project schedule to accommodate the current development progress of the vendor
A.
Communicate with the vendor and project team and explore possibilities for resolving the issue
In a time-critical construction project, a misunderstanding occurred between the supervisor and
the technician. The misunderstanding turned into a major conflict and the technician has
complained to the project manager that they cannot continue to work under the supervisor any
longer. The supervisor cites the technician’s poor performance as the reason for the conflict.
How should the project manager resolve the problem?
A.
Use a direct, collaborative approach with the technician and supervisor
B.
Provide a just-in-time training to the technician to improve their skill set
C.
Replace the technician with a high performing resource as time is critical
D.
Talk to the supervisor to tone down their approach and attitude
A.
Use a direct, collaborative approach with the technician and supervisor
A project is comprised of team members who are not engaged and committed to project success.
What should the project manager do to address this situation?
A.
Contact the project sponsor to request approval to release the current team and hire replacement
personnel
B.
Call each team member to gain their perspective on the problem, then bring the whole team
together to discuss a solution
C.
Send each team member a direct email indicating that disciplinary action is likely if they do not
change their attitude
D.
Accept the situation knowing there is schedule slack available to release on an incremental basis
when necessary
B.
Call each team member to gain their perspective on the problem, then bring the whole team
together to discuss a solution
A project manager has been assigned a project to build a new solar farm that will provide clean
energy to a new housing complex. The government has decided to reduce the tax on renewable
energy products starting 1 January. The supplier has reached out and stated that the order placed
for solar panels to be delivered on 20 December might be delayed until early January. On the
other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A.
Review the supplier’s contract to understand the terms of sale
B.
Insist that the supplier deliver the goods on the agreed date
C.
Update the risk register and take advantage of the opportunity
D.
Accept the risk and update the risk register
C.
Update the risk register and take advantage of the opportunity
A project manager is assigned to manage a project for a previous client of the company. The
project manager was warned that this client will likely try to add extra scope to the project without
considering the impact of change on time, cost, quality, and risks.
Which action should the project manager take to help plan and manage the budget and
resources?
A.
Refuse to allow the client to change the scope and examine the lessons learned register.
B.
Decompose the deliverables into work packages and review the project charter.
C.
Create tight scope statements and review the historical information.
D.
Include a scope change process and review the project charter.
D.
Include a scope change process and review the project charter.
A project manager is managing a project with a hybrid approach and has requested a senior team
member to perform a quantitative risk analysis. The team member responds that they do not have
the knowledge to perform such an analysis.
What should the project manager do?
A.
Help the team member to perform the quantitative risk analysis through coaching, mentoring, and
training
B.
Escalate the issue to the functional manager
C.
Perform the quantitative risk analysis for the team member
D.
Contact the project management office (PMO) and request them to assign another team member
who has the knowledge to perform this task to the team
A.
Help the team member to perform the quantitative risk analysis through coaching, mentoring, and
training
A senior developer working on a large artificial intelligence (AI) project has worked hard and
shown excellent results. The project manager is very happy with the developer’s contribution and
thinks that the developer deserves a reward.
What should the project manager do?
A.
Create an opportunity for the project team to recognize this developer
B.
Print a recognition certificate and present it to the developer during a meeting
C.
Send a recognition email to the team and copy management
D.
Reward the developer according to their motivations and interests
D.
Reward the developer according to their motivations and interests
A global program is being kicked off, and various distributed teams are involved in delivering the
initiative. Besides planning and executing the scope for the initiative, team interactions must be
considered.
How should the project teams interact in their meetings?
A.
Videoconferencing
B.
Encrypted emails
C.
Phone conversations
D.
Chat conversations
A.
Videoconferencing
A project manager is part of a global project team and is in charge of managing the scope defined
by their country. There is a clear division regarding which pieces of the scope should be treated by
global and local teams. During the last sprints, the project manager has been receiving requests
that the global team should handle.
What should the project manager do in this situation?
A.
Assess the team’s capacity to absorb the workload
B.
Evaluate and understand the cause of the conflict
C.
Escalate the situation to the project sponsor
D.
Reject the workload back to the global team
B.
Evaluate and understand the cause of the conflict
A company is transitioning projects from a predictive to an agile approach. The CFO is concerned
that one of the agile projects has an important feature for the financial department that is being
delayed for a later iteration.
What should the project manager do to clarify the situation?
A.
Request support from the CEO on how to deal with the situation
B.
Increase the size of the team in order to match any prior expectations of the CFO
C.
Create an executive board to review the product backlog and replan the next iterations
D.
Clarify with the CFO that the prioritization process is based on business value
C.
Create an executive board to review the product backlog and replan the next iterations
A project manager for a technologically complex engagement reviews the key project indicators
with the main stakeholders on a regular basis. During one of the meetings, the project sponsor
explains that they are using the project manager’s risk register as a way to communicate about the
project at the executive level.
How should the project manager ensure that project risks are reported accurately in the risk
register?
A.
Update the risks in the risk management plan
B.
Review the risks throughout project execution
C.
List the project risks identified in the kick-off meeting
D.
Plan to update the risks at project closure
B.
Review the risks throughout project execution
A project manager recently finished a project and started managing a new project with a different
supervisor. As part of the early project activities, the supervisor from the original project is
assigned to the team as a nonsupervisory resource and immediately begins challenging all
decisions made by the current supervisor.
What should the project manager do to resolve this conflict?
A.
Ensure the new supervisor takes the lead when being challenged
B.
Give the project team time to work through the issues with the new supervisor
C.
Immediately remove the resource from the project team
D.
Communicate with the resource on the roles and responsibilities of this project
D.
Communicate with the resource on the roles and responsibilities of this project
A project manager sent the first communication about the project management plan to the team.
The next day, two field engineers were asking about their roles and the project schedule.
What should the project manager have done?
A.
Sent the roles and responsibilities matrix along with the project management plan
B.
Confirmed that the communication was understood and solicited feedback from the team
C.
Briefed each team member on their roles before sending the project management plan
D.
Discussed the roles with the managers to help explain them to their team members
B.
Confirmed that the communication was understood and solicited feedback from the team
A solution designer in an agile team often passes the design information to team members without
any documentation. This has resulted in misunderstandings within the team.
What should the agile leader do?
A.
Move the solution designer to another team
B.
Review the process that resulted in this situation
C.
Ask the team to document the design
D.
Stop work until the design document is completed
B.
Review the process that resulted in this situation
A software system is being built for a company. Once the system is in production, the team would
like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?
A.
Embed a feedback form into the system for users to respond
B.
Build the functionality in the software to collect the operational usage data
C.
Send out a questionnaire to all users regarding the most useful features
D.
Interview a sampling of users to obtain the usage data
B.
Build the functionality in the software to collect the operational usage data
A software project using an agile approach is facing quality issues with every release, generating
many production problems.
What should the project manager do to fix the problem and improve the quality?
A.
Use the retrospective meeting to better understand the root cause of the quality problems and put
together a plan with the team to address the problems
B.
Hire an external company to add an additional layer of testing, making sure that the final product is
well inspected before releasing
C.
Create a reward system granting incentives to the team members who are able to catch more
defects
D.
Seek extra funding approval with the sponsor to replace junior team members for more
experienced ones
A.
Use the retrospective meeting to better understand the root cause of the quality problems and put
together a plan with the team to address the problems
A project manager is managing a national rollout for an innovative product in a regulated
environment that is expected to change. The project management office (PMO) needs visibility of
the regulatory constraints while maintaining a degree of flexibility.
Which tool can the project manager use?
A.
Use a burndown chart to provide transparency
B.
Use a burnup chart to provide transparency
C.
Use a kanban board to increase accountability
D.
Use a product backlog to manage changes
D.
Use a product backlog to manage changes
A project manager is managing a very important business transformation project. The goal of the
project is to extend a desktop application with a mobile application module. The marketing
department believes that a main competitor is working on a similar product.
Which delivery approach should the project manager use for this project?
A.
Extreme Programming (XP) delivery, to mitigate the high risk related to a new product
B.
Traditional delivery, to ensure high quality and that the product meets market demands
C.
Incremental delivery, to ensure that mobile capability is released fast to the users
D.
Iterative delivery, to ensure that user feedback is incorporated into the second iteration
C.
Incremental delivery, to ensure that mobile capability is released fast to the users
During the implementation phase of a construction project, a key supplier went bankrupt and
cannot supply the contracted material. This issue could affect the project schedule.
What should the project manager do first?
A.
Escalate to the management team for delay approval
B.
Add the risk and the delay to the risk register
C.
Update the schedule to include the delay
D.
Update the issue log and act to minimize the impact
D.
Update the issue log and act to minimize the impact
A project manager for a factory construction project in a small town is evaluating the necessary
actions to engage stakeholders. The local community is speculating the impact of the facility.
There are rumors of job opportunities and environmental impacts, which are listed on the project
risk matrix.
What should the project manager do with regard to community engagement in this situation?
A.
Build channels to extend communication efforts to the local community.
B.
Focus on the sideward stakeholders only and let the organization manage the community.
C.
Use the city administration to address communication with the community.
D.
Include the local union representative in the high-power, high-impact stakeholder group.
A.
Build channels to extend communication efforts to the local community.
A project manager was replaced in the early phases of a new project. The new project manager
discovers that the business team is not supporting the project. After discussing these concerns
with the team, it is determined that the project does not have the full support of senior
management.
What should the new project manager do next?
A.
Request the business team to clearly define their issues with the project work completed to date.
B.
Send out a status report describing the situation to the stakeholders and request general
assistance.
C.
Study the stakeholder analysis to understand which stakeholder holds the most influence and
seek their assistance.
D.
Ask senior management to be more involved with the project and to provide their full support.
C.
Study the stakeholder analysis to understand which stakeholder holds the most influence and
seek their assistance.
A company has rolled out the latest retail management system, and the project has been handed
over to operations. The operations team finds that many of the day-to-day requirements are not
covered in the system, and support for the project has limited hours. The project team has
dissolved and the contract resources are no longer working on the project. As a result, the
operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A.
Involved operations stakeholders during planning
B.
Reviewed the project management plan
C.
Increased support hours for the hours of operation
D.
Created a detailed operations manual
A.
Involved operations stakeholders during planning
A project team is transitioning from a predictive to an agile approach. The project manager is
trying to minimize the support issues that the product has had in production. One particular pain
point is the transition to operations, where the issues usually arise.
What should the project manager do to improve this scenario?
A.
Engage the operation teams in the retrospectives and demo sessions and incorporate their
feedback on project activities
B.
Increase the focus on backlog items that cover support requirements, as well as product manuals
and operation guides
C.
Foster stakeholder participation by engaging them early on the backlog discussions
D.
Ask the support/operation team to participate in the daily standup meetings to contribute to the
project’s progress
A.
Engage the operation teams in the retrospectives and demo sessions and incorporate their feedback on project activities
After signing an agreement with a vendor, the project manager notices that the vendor is
continuously asking for changes on the procurement statement of work (SOW). These changes
would improve the project outcome.
What should the project manager do next?
A.
Consult the list of selected vendors for the bid and evaluate a possible change of vendor.
B.
Revise the procurement control process to avoid undesired changes that might affect the
schedule.
C.
Assess the situation as an opportunity for improvement and perform a risk analysis.
D.
Conduct an audit on the procurement process and inform the vendor about the audit’s
observations.
C.
Assess the situation as an opportunity for improvement and perform a risk analysis.
A project manager is performing earned value management (EVM) for a cross-country pipeline
project. The project manager has determined the ratio of earned value (EV) to actual cost (AC) for
the project and has found the calculated result to be 0.9024.
What does this value mean for the project?
A.
The project is earning less value than was planned
B.
The project has started exceeding the planned cost
C.
The project has earned more value than planned
D.
The project is close to exceeding the planned cost
C.
The project has earned more value than planned
A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product.
What should the project manager do next?
A.
Rewrite the stories to include the technical vision of the product
B.
Ask the senior developer to rewrite all the stories
C.
Engage with the customer and rewrite all the stories
D.
Request approval from the company director to conduct training for the team
C.
Engage with the customer and rewrite all the stories
An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical
path will fall behind based on the project schedule.
What should the project manager do?
A.
Add 4 additional weeks to the schedule and request additional resources.
B.
Ask the sponsor to obtain a special work permit to continue work.
C.
Crash the resource management plan to keep the schedule on track.
D.
Review the project management plan to see the impact of the possible delay.
D.
Review the project management plan to see the impact of the possible delay.
During a regular project progress meeting, the CEO informed the project manager that a major stakeholder has been unaware of recent developments on the project. The project manager is
sure that the stakeholder was duly identified and classified in the stakeholder register.
Which project document should the project manager review in order to determine the reason for
this issue?
A.
Requirements traceability matrix
B.
Issue log
C.
Stakeholder register
D.
Stakeholder engagement assessment matrix
D.
Stakeholder engagement assessment matrix
A healthcare organization hired a new compliance specialist to ensure that the healthcare
compliance needs are met. The feedback about the new compliance specialist from the team was
average.
What should the project manager do to help the new compliance specialist improve?
A.
Coordinate a one-to-one meeting with the specialist to assess the situation
B.
Escalate this situation to the manager of the area for a possible solution
C.
Provide time for the specialist to adjust to the pace of the project
D.
Contact the human resources (HR) manager about the team’s feedback
A.
Coordinate a one-to-one meeting with the specialist to assess the situation
A company has selected a cross-functional team to develop an innovative digital product to drive the digital transformation project for the business.
What should the project manager do to ensure business value is delivered early?
A.
Create robust incentives to the team members to encourage speedy delivery
B.
Create a detailed project plan and escalate delays to the functional managers
C.
Break down the deliverables into sprints and deliver value incrementally
D.
Fast track the project and monitor tasks closely to ensure timely delivery
C.
Break down the deliverables into sprints and deliver value incrementally
A company that uses a predictive approach and operates in a highly regulated market is losing
profitability because its product life cycle is taking longer than those of its competitors. A new
project manager has been hired to change this scenario.
What approach should the project manager propose?
A.
Migrate to an agile model, focusing primarily on an iterative approach, leaving the incremental life
cycle as a next step
B.
Change to an agile model, focusing primarily on the incremental life cycle, leaving the iterative
approach as a next step
C.
Maintain a predictive approach, but increase the focus on better planning and tracking to
anticipate problems and avoid delays
D.
Propose a hybrid approach, leveraging the benefits of an agile approach while respecting some
aspects of the company’s industry
D.
Propose a hybrid approach, leveraging the benefits of an agile approach while respecting some
aspects of the company’s industry
A company is using an agile approach to launch a new product. In the second sprint, the team
encounters a technical problem they have never faced before.
What should the project manager do?
A.
Organize an early retrospective with the team to analyze the problem
B.
Ask the product owner to write the specifications for the related user story
C.
Facilitate a problem-solving session with the team to analyze the problem
D.
Inform the project sponsor about the problem faced by the team
C.
Facilitate a problem-solving session with the team to analyze the problem
A project manager assigned team members to work in pairs on a large amount of technical
reports. At times, the project manager noticed that important information was not shared properly
among the team. This has caused delivery delays and, ultimately, the failure to complete the
project.
What is the root cause of this issue?
A.
Incorrect communication techniques applied during implementation
B.
Lack of team member training on documentation planning
C.
Improper assignment of tasks to team member pairings
D.
Team cohesiveness was lost because team members worked in pairs
A.
Incorrect communication techniques applied during implementation
A key stakeholder has recently started in a company and has been assigned to a hybrid project.
Although very experienced in their domain, the stakeholder has only been exposed to predictive
project approaches.
What should the project manager do?
A.
Inform the project management office (PMO) that the team will use a predictive approach for this
project
B.
Inform the stakeholder that they must level their knowledge with other stakeholders
C.
Allocate time to mentor the stakeholder in the selected project approach
D.
Update the risk register with the potential impact and apprise the steering committee
C.
Allocate time to mentor the stakeholder in the selected project approach
