Test 1: Ch 1-3, 9 Flashcards
organization
collection of people who work together and coordinate
why bother learning about org behavior
understand how to work together, what motivates customers, and learn how to work in groups effectively
traits
the specific component of personality that describes the particular tendencies a person has to feel, think, and act in certain ways, such as shy, or outgoing, critical or accepting, compulsive or easygoing manner
personality
pattern of relatively enduring ways that a person feels, thinks, and behaves
attraction selection attrition framework (ASA)
the idea that an org attracts and selects individuals with similar personalities and loses individuals with other types of personalities
Big 5
Conscientiousness, Agreeableness, Neuroticism, Openness, Extraversion
Conscientiousness
self-disciplined, careful, preserving, competent, order
agreeableness
need to get along with others, likable, straightforwardness, tender-mindedness
neuroticism
pessimistic, negative, emotional, stress, anxiety, self-conscious, vulnerability
openness
open to new experiences, broad interests, and varied artistic stimuli,
extraversion
crave social interaction, positive emotional stats, gregariousness, warmth
the 3 main components of locus of control
it’s a spectrum
internal, external, self-monitering
internal
believe you to make things happen in life (agency) and have little empathy for others
external
stuff happens go with the flow, being controlled by “x,”
self-monitoring
the extent which people try to control the way others see them (more of a do-and-say person)
McClelland’s Human Needs
not a spectrum
need for achievement, need for affiliation, need for power
need for achievement
desire to perform challenging tasks well and reach difficult goals
need for affiliation
desire to have a good relationship with others to belong
need for power
desire to exert control /influence over others, have authority
ability
what a person is capable of (at that moment)
cognitive ability
verbal, reasoning, numerical, ability to see relationships, deductive, remembering, perceptual, spacial
reasoning
problem-solving
relationships
connecting with things
perceptual
able to see problems
physical abilities
motor skills and physical skills
motor skills
reaction time, manual dexterity, … and nine others
physical skills
where do abilities come from
nature and nurture
work attitudes
collections of beliefs (cognitive), feelings (affective), and thoughts about how to behave in our environment (namely our job and our org)
describing work attitudes
high/low job satisfaction and high/low org commitment
outcomes from job satisfaction
absenteeism, turnover (quitting), well-being, org citizenship behavior (OCB), and job performance
OCB
org citizenship behavior
DEFINE
job performance
not strongly correlated to job satisfaction
pitching in to help others, courtesy, altruism (helping without being asked), helping newcomers, wearing comp gear
what impacts job satisfaction
personality, values, social influences, work situation (ie: tasks, achievement, advance opp, recognition, job security, compensation, etc)
org commitment
affective v continuance
affective
happy to be part of the org, attracted to of and wants to do god to heart
continuance
stuck, can’t find another place with comparable pay, lose pension
perceptions
In order to make sense of our environment and the objects, events, and people in it, we select, organize, and interpret the inputs from our senses (sight, hearing, etc) subjective
three parts to perceptions
perceiver, target, situation
perceiver: translation to workplace
values differ, values from person to person based on personality, values, biases
bias
a systemic tendency to use or interpret info about a target in a way that results in inaccurate perceptions (not a personal flaw)
a few perceptual bias examples
primary effect, contrast effect, halo effect similar to me effect, hard tendency/leniency tendency
primary effect
first impression
contrast effect
2 targets where one is really good/bad making the other a polar opposite
halo effect
associated between 1 good thing making them together a good thing
attributions
an explanation of the causes of someone’s behaviors (causes of one’s locus of control)
internal and external
internal attributions
characteristics of a person such as ability, personality, and motivation
external attributions
factors in the situation like difficulty of the task and luck/karma
attributions: self-serving bias
tendency for an individual to maintain self-esteem by attributing positive events to their own character, but negative to external
fundamental attributions
people’s tendency to place undue empihsis or depositional factors to explain someone else’s negative behavior (rather than external factors)
