Test 1 Flashcards
Anything human or equipment problems that can result in overall decreased customer satisfaction
Variables
Benefits of QM in imaging
Lower repeat rates Lower equipment downtime Greatest dept efficiency Increase customer satisfaction Decreased wait times
Who mandates quality management programs in radiology sept
The Feds
All encompassing management program to ensure excellence of healthcare through systematic collection and evaluation of data
Quality Assurance
Human factors Ex press gained and collecting data
Quality assurance
Level at which the institution is at that time
Quality Assesment
Part of total management program that deals with instrumentation and equipment
Quality control
Levels of quality control
Level 1: noninvasive and simple. Performed by any tech, warm ups troubleshooting, and lead apron checks Level 2: noninvasive and complex uses special testing tools performed by specially trained tech. Level 3: invasive and complex, performed by engineers and physicist
JCAHO 10 step method incorporates CQI (4 things method consists of)
Design (assign responsibility for dept monitoring) Measure (delineate the scope of care) Assess (identify important aspects of care) Improve (identify indicators or performance measures)
Sentinel event
involving death or serious physical/emotional harm
Identifies potential physical and financial risk to pt, employees, or visitors an establish process to minimize them
Risk management
Filtration does what
Removes low energy photons that would not contribute to image
How much filtration is needed above 70 kvp
2.5 mmAl
Lead apron equiv
At least .5 mm of pb
Lead gloves equiv
At least .25mm (.5 is preferred)
Eyeglasses equiv
At least .35 mm al
The measurement of the level of quality at some point in time with no effort to change or improve the level of care is known as quality…
Control
Under the safe medical devices act of 1990, voluntary reporting of unsafe medical devices will require the use of form….
3500A
Customers who come from outside the healthcare organization are generally referred to as
External customers
When did mammography quality standards act become effective
April 1999
W. Edwards Deming’s management approach can be summarized by his______ points
10
How many levels of quality control testing and monitoring are there
3
Which of the following statements is correct about 80/20 rule
20% of causes will result in 80% of the problems
How many different methods of disease transmission are stated to be minimized by Tier 2 precautions
Three















